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Bob Rohrman Hyundai

Lafayette, IN

4.5
582 Reviews

304 Sagamore Parkway N

Lafayette, IN

47904

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582 Reviews of Bob Rohrman Hyundai

August 03, 2021

Awesome job from Michael (service dept) he helped me deal with all my car issues before going on vacation. Gas tank problem and rental issues More

by OG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael, service dept
Aug 04, 2021 -

Bob Rohrman Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Hyundai.

July 27, 2021

Appreciate being able to get my car in quick, but I do not get the Genesis Service I should, I constantly wait to be checked in, and then get my car back with greasy hand prints all over it. More

by jennscott229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Gagnon
Jul 28, 2021 -

Bob Rohrman Hyundai responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that you weren't fully satisfied with your experience. Thank you for bringing it to our attention, we will be sure to share your comments with our team. We hope you will give us another opportunity to serve you here at Bob Rohrman Hyundai!

July 26, 2021

Service tech and desk manager were really informative and helpful. I was kept apprised of progress while I was waiting, which was really nice. Also, I suggest removing the freeze on accessing FOX News on y More

by TROUTMAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Gagnon
Jul 26, 2021 -

Bob Rohrman Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 15, 2021

Great people to work with. Quick prompt service! They kept me informed and gave options. I will be coming back next time I have automotive needs. More

by TABBARTLETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Gagnon
Jul 15, 2021 -

Bob Rohrman Hyundai responded

Thank you so much for your kind words, Tab! We appreciate you taking the time to leave us this wonderful feedback!

July 14, 2021

This was my 2nd service @ 12,000 mi (specifically for oil change and rotate tires). Both times tires were not rotated, but they wanted to sale me a fuel cleaning option for better gas economy (just got 36.5 More

by DAY.MICHAEL.W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
His name is Mike
Jul 31, 2021 -

Bob Rohrman Hyundai responded

Michael, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

Aug 01, 2021 -

DAY.MICHAEL.W responded

There are two ways to make money - cut costs or enhance customer satisfaction. I paid for my service when I purchased my car (marketed as "Free Service"; but like free shipping, it is really baked into the price). For some reason, technicians think it is OK to provide the customer with a schematic of 4 tires and 4 data points and tell them that wear is even and rotation is not necessary. This is a LEADERSHIP (aka management) problem.

July 13, 2021

Excellent service with excellent staff but never seam to have a loaner car available which is very irritating when you live 25 miles from work and have to try and find rides More

by cbueno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase
Jul 14, 2021 -

Bob Rohrman Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 06, 2021

Highly recommend this dealership and working with Connor!! Will be back for another vehicle here! Loved working with them on getting my new car. I absolutely love it and the experience was like no More

by CARRIE.BARBER720
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Eikenberry- 5 stars!
Jul 06, 2021 -

Bob Rohrman Hyundai responded

Thank you, Carrie, for your business and this review. We're happy to hear Connor was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 05, 2021

Was treated very nice and was informed of the status of my work. The work was done in a timely manner. Pleasant atmosphere. Courteous staff. More

by MARLENEHODGE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Gagnon
Jul 06, 2021 -

Bob Rohrman Hyundai responded

Thank you, Marlene, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 29, 2021

Great service-friendly people- efficient and quality work. Easily scheduled. More

by BADYDANIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 29, 2021 -

Bob Rohrman Hyundai responded

It's great to hear that Michael and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman Hyundai!

June 28, 2021

Chase was great to work with. Car Warrenty was awesome. More

by mgage1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase
Jun 28, 2021 -

Bob Rohrman Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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