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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

June 01, 2020

Good customer service when getting oil changed. Easy to schedule and waiting room is pleasant. Can work at a table if needed so with my computer More

by FORGATH777
Recommend Dealer
Yes
Employees Worked With
Jeff Crawford, Jerry Lane, Robert Kania
Jun 09, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you so much! We're glad you've found your service experience so positive; that's what we aim for! We look forward to working with you again.

May 28, 2020

Everyone whom I came in contact with was polite. The dealership itself was very clean and the entire process of getting my vehicle serviced seemed very streamlined and efficient. More

by Dustin
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
May 29, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you Dustin! A friendly, efficient, and safe experience is what we strive for and we're glad to know we hit the mark. If there is anything we can do to continue to improve for your next visit please do let us know!

May 28, 2020

Quick and accurate service. Always responsive; takes excellent care of my CX9. Service personnel often take proactive measures to ensure all time-critical items are caught, provi More

by BILL@WILLIAMBSCOTT.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Tovar
May 29, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for the review, Bill! We're so glad to hear you've been well taken care of and that our team has been able to help keep your CX-9 in tip top shape. We look forward to working with you again!

May 27, 2020

The car was supposed to be wait while being fixed, but when arrived was told Delay due lunch even though I had an appointment and scheduled time. More

by FLINTKIMB
Recommend Dealer
No
Employees Worked With
Brandi Collins
Jun 01, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you so much for your review. We never want to keep our customers waiting, so on behalf of the service department, we apologize that you had to wait longer than normal. We’ll try our best so that this doesn’t happen again in the future. We apologize for the inconvenience once again, and we hope we can make it up to you at your next visit.

May 26, 2020

Jamison did an awesome job for us. Appreciate the explanations, professionalism and sincere care Car runs great!! Appreciate the mechanics video Thanks for taking care of us. We have two m More

by JT.ROTH95
Recommend Dealer
Yes
Employees Worked With
Jamison
May 29, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you so much for the kind words. We will make sure Jamison and the entire service crew know that you guys appreciate the hard work and care they put into your car. Our goal is that every customer receive the best service possible and we are delighted we were able to meet those expectations. See you next time!

May 25, 2020

I had an amazing experience at this location! Brian was very knowledgeable and helpful in my shopping experience. I was also able to take the vehicle overnight to make sure that is was the car for me! I wo More

by Bkparker93
Recommend Dealer
Yes
Employees Worked With
Brian Garside
May 27, 2020 -

Bob Penkhus Mazda at Powers responded

We are thrilled to hear that you had a great experience with our team! It makes our day to know our customers are getting tip top shape and we're so glad Brian was able to provide you with the knowledge needed to make your shopping experience as positive as possible. Thank you for the recommendation, and we look forwarding to seeing you next time!

May 24, 2020

Service department and employees are great! Got me in quickly, got me out quickly. The video they send of service needed was awesome. Was fairly priced. Was very pleased More

by Janetrn
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
May 27, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you so much for the kind words! We are happy to hear that the team at service & parts was able to take care of your car needs efficiently and fairly. That's vitally important to us. We look forward to helping you again next time!

May 23, 2020

So far, they have been agreeable and pleasant in our dealings with them, from purchasing the car, obtaining parts and accessories, to instructing us on how to manage the computerized electronics. More

by BOB-GINNY2
Recommend Dealer
Yes
Employees Worked With
Jerry Lane, Colton Lewis
May 27, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you! We're so thrilled to know we've been able to consistently provide you with positive, pleasant customer service experiences. It's so important to all of us at Bob Penkhus to make sure we take good care of each and every one of our customers. We look forward to continuing to help you with all your auto needs in the future!

May 21, 2020

It’s always easier to schedule an appointment at the facility on Powers. I really like the video review of the whole vehicle so I can see if there is anything else I need to have worked on. More

by GRMILLER988
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
May 27, 2020 -

Bob Penkhus Mazda at Powers responded

We appreciate you taking the time to tell us about your experience with us! At Bob Penkhus we believe in honesty and transparency, so we're glad to know that the video reviews are helpful. Thank you so much!

May 21, 2020

It was a short and good visit. We were returning our 39 month lease. The car was great. The paint job of the Mazda’s is less than optimal! We sold our CX-9 last year because of it and returned the lease of More

by Judy H
Recommend Dealer
Yes
Employees Worked With
Matt Canales
May 27, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for sharing about your experience, Judy! We're thrilled to hear that we were able to provide a positive customer service experience for you. And thank you for sharing your feedback on the experiences you've had with the paint on your past vehicles. We genuinely appreciate the insight for the future!

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