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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

September 23, 2022

Always great service and great service people helping ensure we stay on the road and are safe. More

by qmcamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Sep 27, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review.

September 23, 2022

Attendances were friendly & efficient. Waiting room was comfy in good condition and snacks were yummy. More

by MISTYBLU_06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Joey Culbertson
Report | Print
Sep 27, 2022 -

Bob Penkhus Mazda at Powers responded

Misty thank you for coming to see for you car needs.

September 22, 2022

Leroy was great! Got me into exactly what I was looking for in a vehicle. More

by dngutowsk20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LeRoy Beltz
Report | Print
Sep 27, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for the review.

September 21, 2022

Franco is the best! He is a great person to work with here! They are both professional and courteous, highly recommend. More

by seanhammond71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Sep 27, 2022 -

Bob Penkhus Mazda at Powers responded

Sean thank you for coming to see us. We appreciate the feedback.

September 21, 2022

Fast, professional, and friendly service! Thanks so much for making our recall repair so easy! More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Sep 27, 2022 -

Bob Penkhus Mazda at Powers responded

John thank you for the kind review.

September 19, 2022

Not happy with dealership. Was not told a fee for diagnostic test until after performed. More

by vakirkland2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franco Leonard
Report | Print
Sep 19, 2022 -

vakirkland2003 responded

I am not happy with this dealership. When I try to make an appointment for service, either no one answers or I am told to just come in and wait. Brought in because check engine light came on but was not told there would be a charge for a diagnostic test until after it was performed. I would not have had the test done if I knew there would be a charge. Will not be taking the vehicle I purchased from them back to this dealership/service center.

Sep 20, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

September 18, 2022

The people here are Amazing. Shout out to Zarkaree, Will, Dustin and Mike for their patience and support. Will be back! More

by kmctlm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco in Service, William Chavez, Dustin Boothe, Zackaree Cooper, Mike Wahl
Report | Print
Sep 20, 2022 -

Bob Penkhus Mazda at Powers responded

Thank you for the kind words. We look forward to your next visit.

September 17, 2022

I was visiting from out of town and had emergency situation with my vehicle. I appreciated getting a loaner car, timely diagnosis and repair. However, three days later, had car troubles again. Took t More

by DENNYJ88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Culbertson
Report | Print
Sep 20, 2022 -

Bob Penkhus Mazda at Powers responded

Dear Denny, Thank you for informing us of your situation. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

September 16, 2022

They were knowledgeable, accommodating and respectful. They truly went to work to make sure the car fit our needs and our budget! More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Pech, Krystal Padilla
Report | Print
Sep 20, 2022 -

Bob Penkhus Mazda at Powers responded

Paul thank you for the kind words. Come see us again soon.

September 16, 2022

LeRoy made the experience more pleasant than most salesmen. Very lengthy process for a cash sale. I guess there is no way around that. We are happy with the purchase and ALL of the staff involved. More

by kathy.ehrhart34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LeRoy Beltz
Report | Print
Sep 20, 2022 -

Bob Penkhus Mazda at Powers responded

Kathy thank you very much for coming to see us. We are pleased to hear LeRoy could help you drive away in the right car for you. Enjoy your new ride and come see us again soon.

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