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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

February 01, 2023

My experience: “sorry we sold the car you were waiting on but we do have (a different model, that is more expensive) to show you…. More

by Max
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Nick Semyck, Nadia Guevara
Report | Print
Feb 03, 2023 -

Bob Penkhus Mazda at Powers responded

Dear Max, Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Powers, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves and are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-785-9666. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working toward a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, William Chavez Sales Manager 719-785-9666

January 29, 2023

Courteous and efficient service. Easy booking online. Liked the video inspection so my husband could also review later. Thanks! More

by JENANDBRANDON
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
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Jan 30, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for the review! We're happy to hear you were able to take advantage of our online booking and that you enjoyed the vehicle service video. We appreciate your business!

January 29, 2023

Fast and efficient. Good service department and staff. Motor city used to wash the vehicle..but not the Powers location More

by tbtrinidadjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
Report | Print
Jan 30, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for visiting our service department. We're happy to hear that you had a pleasant visit. We appreciate your business!

January 29, 2023

Service advisor Joey did an amazing job at keeping me in the loop of my repairs. More

by AMBERCARMELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Joey Culbertson
Report | Print
Jan 30, 2023 -

Bob Penkhus Mazda at Powers responded

Amber, thank you for the review! We're happy to hear you had a great experience with Joey in our service department.

January 28, 2023

Always have a great time here when I go to get my car serviced. Staff if very friendly and professional. I’ll continue to come back for car services. More

by MICHAELJGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Jan 30, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you, Michael! We appreciate your constant support and business.

January 26, 2023

I love this dealership. Leroy was awesome. What was not awesome was the credit union i was provided...as I can't transfer money via online banking . I will be closing th More

by CHM612S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
A guy named Chris..he was great! Leroy would know his name, Franco Leonard, Mike Wahl, LeRoy Beltz, Nadia Guevara, Michael Acuna
Report | Print
Feb 01, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for your kind words. We appreciate you taking the time to provide your honest feedback. We are pleased to hear that LeRoy provided you with a good experience, however, we are sorry about your issues with the credit union. If you have any questions, please feel free to reach out to Sales Manager, William Chavez, at 719-785-9666.

January 26, 2023

We’re pleased overall, but didn’t realize that the glove box was broken when we bought the car. When my husband wanted to get it fixed one of your employees accused us of breaking it. In the end he relented More

by JOLASON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackaree Cooper
Report | Print
Feb 01, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Powers, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves and are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-785-9666. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, William Chavez Sales Manager 719-785-9666

January 25, 2023

Amazing customer service. They helped me get my car serviced and had a car available that I could go get my errands done while I waited. More

by JENNILYNN53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
Report | Print
Jan 27, 2023 -

Bob Penkhus Mazda at Powers responded

We're happy to hear you had a pleasant visit with us while your car was being worked on! Thanks for the review!

January 23, 2023

Always a pleasure working with Franco. He’s always communicative when it comes to my vehicle. More

by elissa.livingstone
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Jan 23, 2023 -

Bob Penkhus Mazda at Powers responded

Elissa, thank you for your kind words about Franco. We're so glad to hear you have had so many positive experiences with him!

January 23, 2023

Joey was great and patient! ! He got me in that same day! Thanks so much! More

by Glenda22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Joey Culbertson
Report | Print
Jan 23, 2023 -

Bob Penkhus Mazda at Powers responded

Glenda, we're so glad Joey was able to get you in right away. Thanks for trusting us with your vehicle service needs!

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