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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
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7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

April 06, 2023

2.5 hour oil change with appointment. Not good at keeping you updated on the status of vehicle. More

by darylbl
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Apr 07, 2023 -

Bob Penkhus Mazda at Powers responded

Dear Daryl, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

April 06, 2023

Worked with Zack at Mazda dealership on a new CX-9. He worked hard at getting me the best deal, and he did! Very impressed with him as a Salesman. Pleasant, professional and customer focused. Will de More

by kstiffarm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zackaree Cooper
Report | Print
Apr 14, 2023 -

Bob Penkhus Mazda at Powers responded

We are thrilled to hear that you had a wonderful visit with Zackaree, and that he was able to get you behind the wheels of a new Mazda. Thank you for your business. We appreciate you!

April 05, 2023

Great service of my Mazda 6 always easy and fast to get in the car More

by JAMNJ22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
Report | Print
Apr 07, 2023 -

Bob Penkhus Mazda at Powers responded

We're so glad to hear you have had quick and excellent service on your Mazda! We appreciate your business!

April 04, 2023

Franco and the fact you guys know how to service a Mazda makes me return time after time. More

by darrendstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Apr 05, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you, Darren! We appreciate you trusting us with your Mazda!

April 04, 2023

I just purchased my third Mazda! Rory Surat was my sales consultant! He was very professional, knowledgeable and friendly! I love my Mazda CX-30 and truly appreciate the genuine assi More

by Marilyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rory Surat
Report | Print
Apr 05, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you so much for purchasing your third car with us, Marilyn! We're honored to have served you again. We're glad you enjoyed your visit with Rory, Franco, and Joey! Enjoy!!

March 31, 2023

Good service staff and quality service and communication was timely and often throughout the service experience More

by GNUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Joey Culbertson
Report | Print
Mar 31, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5-star review! We're glad to hear you enjoyed your service visit!

March 31, 2023

Quick service and top notch customer service. Love that they send you a video to show your inspection. More

by kingswag2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard, Joey Culbertson
Report | Print
Mar 31, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 stars! We're so glad to hear you enjoy the inspection video and the customer service! We appreciate you!

March 30, 2023

Had to wait a little long, but the technician explained the issue & made an allowance for the wait! More

by POGUE_J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Report | Print
Mar 31, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you so much for your feedback! We appreciate your business!

March 29, 2023

Literally the worst person I've ever dealt with. My family has bought multiple cars here and it was going to be my first time buying here. I was judged so harshly, like she didnt even want to sell m More

by Leigh
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Semyck, Zackaree Cooper, Day Tuck, LeRoy Beltz, Krystal Padilla, Nadia Guevara, Michael Acuna, Christopher Kneedler
Report | Print
March 27, 2023

Service advisor is great! He was helpful and quick. Very trust worthy and the waiting room is nice. More

by DMEANY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
Report | Print
Mar 27, 2023 -

Bob Penkhus Mazda at Powers responded

We're so glad to hear you had a great time with our service department! Thank you for trusting us!

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