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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

July 07, 2023

Service was done but the car is horrible. Service light is still on. Daughter didn’t want me to know. More

by TONYA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Jul 07, 2023 -

Bob Penkhus Mazda at Powers responded

Dear Tonya, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Keith Youngers Service Manager 719-785-9615

July 01, 2023

The only issue i had with the dealership was after the car sale was completed, they requested I come back a few days after the purchase in order to take pictures for the vehicle so they could get their in More

by JJTOVAR27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zackaree Cooper, Troy McNulty
Jul 06, 2023 -

Bob Penkhus Mazda at Powers responded

Dear JJTOVAR27, As our valued customer, we truly appreciate your feedback. We apologize for any inconvenience the request might have caused. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further. Thank you for being a Bob Penkhus customer and for taking the time to reach out. Respectfully, AJ Ager General Manager 719-785-9615

June 30, 2023

Reliable. . Franco.good follow up..excellent ..timely....friendly..employees friendly and willing to help..so far good mechanics working on our vehicles appreci More

by donwestapher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Have not had contact with some of staff but confident they would do good job also., Franco Leonard, Mike Wahl, Keith Youngers, AJ Ager
Jul 03, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for your honest feedback and the 5-star review! We appreciate you, Don!

June 30, 2023

Great customer service. Employees are professional and friendly! Highly recommend Bob Penkhus. Loved the video inspection! More

by SAN.MON.KEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Youngers
Jul 03, 2023 -

Bob Penkhus Mazda at Powers responded

We're glad you had a great visit with us and you enjoyed the vehicle inspection video! Thank you!

June 28, 2023

I appreciate the dealership’s ability to see my car quickly, and the friendliness of the associates. More

by amysllvn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Jun 28, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you so much, Amy! It was our pleasure to serve you!

June 28, 2023

Darren in service was awesome. ..he was upfront with pricing, helped out with the warranty company and kept me in the loop on changes More

by CHM612S
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren in service
Jun 30, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you so much for trusting us with your Mazda! We are so glad you enjoyed your visit with Darren!

June 27, 2023

I appreciated Darren he got me in for an oil change and tire swap the same day! More

by LINDAOSTERLUND
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren
Jun 28, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5-star review, Linda!

June 26, 2023

So far this dealership has been completely honest with everything. They also stay right on schedule with the service that they provide. More

by WIZ64US
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Franco Leonard
Jun 26, 2023 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5-star review!

June 25, 2023

Rory was so helpful! I was fed up looking for a car and so disgusted with so many sales men (at different dealerships) that were not willing to even make a suggestion. Ro More

by tonya
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rory Surat
Jun 26, 2023 -

Bob Penkhus Mazda at Powers responded

We're so glad to hear that Rory was able to help you and allow you to feel comfortable with your car purchase. Thank you for sharing your review, and we hope you enjoy your Ford!

June 23, 2023

We were helped by Adam while we were looking for a used car, originally we settled on a 2020 Mazda CX-3, upon later realizing it was front wheel drive, Adam took the time to help us locate one that was AWD More

by BREKILGORE1321
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adam Torres, Troy McNulty
Jun 26, 2023 -

Bob Penkhus Mazda at Powers responded

We are elated to hear you enjoyed your car shopping experience with Adam! Thank you for the 5-star review!

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