Bob Penkhus Mazda at Powers

Service Department Rocks The service department has handled my in-warranty repair exceptionally. They've gone out of their way to ensure that I've been comfortable and taken The service department has handled my in-warranty repair exceptionally. They've gone out of their way to ensure that I've been comfortable and taken care of during an unforeseen extended diagnostic period. I would definitely recommend making an appointment, as the secret is out on their customer service. More

Great Service My service was completed in a timely and efficient manner; received shuttle ride, and the cost of service was affordable. All staff was friendly and My service was completed in a timely and efficient manner; received shuttle ride, and the cost of service was affordable. All staff was friendly and professional. More

Thorough, on price point and transparent Was able to get preferred appointment date, and multiple service items done. Appreciated the video review of material condition prior to labor being s Was able to get preferred appointment date, and multiple service items done. Appreciated the video review of material condition prior to labor being started. Only issue is that for a $750 bill, would appreciate a complimentary carwash and vacuum. That is good dealership customer service. More

Oil change is super expensive . And oil change with $100 at Bob Penkus Mazda I can get one for $50 at tire World and tire rotation is included at tire World not an extra charge lik . And oil change with $100 at Bob Penkus Mazda I can get one for $50 at tire World and tire rotation is included at tire World not an extra charge like at Penkus More

got shafted. they did not fix my van, made a new key and now my old key DOES NOT WORK, Also my van still won,t run. Got charged $262 for a new key and for them to they did not fix my van, made a new key and now my old key DOES NOT WORK, Also my van still won,t run. Got charged $262 for a new key and for them to mess up my working key. Also no matter what they say I told them everything wrong and they did not do anything. didn't do video inspection till AFTER I got a ride to pick up my van just to find out it wasn't fixed. Now the Lady FROM THE DEALER that called me to try and help WILL NOT REPLY TO ME. More

Horrible Customer Service I recently purchased vehicle here that needed a few items addressed as part of the “We Owe”. The sales department, specifically Steve, was great but t I recently purchased vehicle here that needed a few items addressed as part of the “We Owe”. The sales department, specifically Steve, was great but the service department was not pleasant. There is a very clear night and day distinction between this service location on Test Drive and the one located in Motor City. The service department at the Test Drive location lacks dramatically in communication and customer service skills. One day all parts needed were in the shop and the next day it wasn’t. Not once did I receive an update or a courtesy call from the service department. If it weren’t for Steve in the sales department, my car would probably still sit there. However, I will say that the body shop and auto techs at the Test Drive location did do a great job with the repairs. What is keeping me from coming back to this service department location is the lack of communication and lack of customer service. I have the Penkhus 123 service but will only service at Motor City from now on Such a hassle to get anything done at Test Drive! More

Best experience! Brian was great! Absolutely no pressure and was so knowledgeable! He went over everything with me on my first “smart car” multiple times and even set Brian was great! Absolutely no pressure and was so knowledgeable! He went over everything with me on my first “smart car” multiple times and even set up a few of the technical features for me! I feel secure in knowing I made the right choice and if I have any questions I know I can rely on him to help me in the future! I would highly recommend him to all my family and friends! More

Great follow up even though we ended up not purchasing We test drove a used car and kept it a couple days. Even though we did not purchase that car, David Cotton kept us informed over the next several week We test drove a used car and kept it a couple days. Even though we did not purchase that car, David Cotton kept us informed over the next several weeks when he got something in that fit what we were looking for and our price range. No pressure, just informative. We did not end up purchasing from this dealer but will go back when we have future needs. More