Bob Moore Ford

Warranty repair Warrant work was performed satisfactorily. Brought a clean car in and left with a dirty one. Would like to see that changed. It used to be standard. Warrant work was performed satisfactorily. Brought a clean car in and left with a dirty one. Would like to see that changed. It used to be standard. More

Getting Hot in Here I called Bob Moore Ford on July 23 to schedule a repair date for my vehicle's A/C, which is still under the Ford 3-year 36,000 mile manufacturer's war I called Bob Moore Ford on July 23 to schedule a repair date for my vehicle's A/C, which is still under the Ford 3-year 36,000 mile manufacturer's warranty. I also reported that I would need a loaner vehicle while the car was with the Service Dept, and was told that there was a wait list. I asked to be placed on this list. I have checked with Bob Moore once a week since then, being told on August 7 that I was at that point #11. I visited with Bob Moore on August 16 for a new tire and while there, asked where I was on the loaner vehicle wait list. I was told that I moved up to #15 on the list. The man reassured me that this was okay, since they still have people on the wait list since June. When asked how I managed to drop 4 spots on the list, the Service staff member informed me that the lady in charge of both warranty claims and the loaner vehicle list told him that I was #15, but that he would let her know that I am #11. Hmm…. Meanwhile it is late August at the time of this posting, and I am boiling in a 2 year old vehicle bought from their lot, and which I am still making payments on. If Bob Moore does not stand behind their product, then I am left with no other options than to both contact Ford Motor Company directly, and report Bob Moore to the BBB. This experience has left me very disappointed with my service experience from Bob Moore. In the future I will need to rethink whether or not to purchase a new vehicle from either Bob Moore, or Ford Motor Company. UPDATE: On 8/26/2019 I called Bob Moore again and spoke to Dusty to see where I was at on the loaner list. Dusty informed me that I was not #19 on the list (?), but that if I could come in immediately they could get me a loaner vehicle. Needless to say, I took Dusty up on his offer and dropped my Escape off for the loaner. I picked up my Escape from Bob Moore on 8/28/2019 with Freon added w/infrared dye that can be detected with a pen light for repairs/replacement should my A/C blow hot again. If it does blow hot again, I sure hope it does so while still under the 3-year warranty. My service experience was much better this time around, and Dusty did an excellent job in getting my vehicle in and out in a timely manner. I'm not exactly sure what is going on with the loaner wait list, but whatever procedures are in place for the list's management probably needs reviewing. More

True customer service!!! It is not everyday you are treated well by customer service folks. This guy not only did his job, but he did it very well!! Thank you! It is not everyday you are treated well by customer service folks. This guy not only did his job, but he did it very well!! Thank you! More

Bob moore ford sucks! They have messed up 3 of my wheels so far, which I had to have re powder coated. Careless and insincere service staff. I will be going elsewhere from They have messed up 3 of my wheels so far, which I had to have re powder coated. Careless and insincere service staff. I will be going elsewhere from now on. I'm done with bob moore ford! More

Great I recommend using Bob Moore Ford as a dealer and service center. Jeff is very knowledgeable and he communicates very well. The service guys are fast a I recommend using Bob Moore Ford as a dealer and service center. Jeff is very knowledgeable and he communicates very well. The service guys are fast and I never have to worry when I leave my car with them. More

Great, friendly service. Have take my trucks there for over 8 years. Always done great work. Had oil change and tire rotation, fast and friendly. Would recommend to others. Have take my trucks there for over 8 years. Always done great work. Had oil change and tire rotation, fast and friendly. Would recommend to others. More

Recall passenger side air bag, said it would take one hour. Had an appointment at 7:30 a.m.,then guy said it would take 2 hours, didn't get a shuttle until 8:30. Didn't finish until 12:30, wish I could say good Had an appointment at 7:30 a.m.,then guy said it would take 2 hours, didn't get a shuttle until 8:30. Didn't finish until 12:30, wish I could say good service, how would you rate that visit? More

Service recall My name is Al Nassar and the service and sales at Bob Moore ford is beyond reproach. This dealership is a first class operation. I will recommend to a My name is Al Nassar and the service and sales at Bob Moore ford is beyond reproach. This dealership is a first class operation. I will recommend to all of my friends and co-workers to buy their next ford from Bob Moore Ford. More