Bob Moore Ford

VERY VERY HAPPY I looked at new and used vehicles. Chris was VERY patient with me and was very knowledgeable about the different options..... It was a long draining d I looked at new and used vehicles. Chris was VERY patient with me and was very knowledgeable about the different options..... It was a long draining day but having a salesman that wasn't arrogant and rude made it enjoyable. The vehicles sale themselves to an extent so the final decision is based off of the salesman and the facility you are purchasing it from. I was very pleased with the service i received at Bob Moore Ford. The sales manager was very kind as well. The facility is clean and well air conditioned. Chris offered us lunch and water multiple times (he wanted to make sure we were taken care of) He even snagged us a couple of FORD hats. These kinds of actions are what set the difference between a great salesman and just a salesman. I could have gone to any dealership that had 2020 explorers but i was pleased with the service i had from Chris and made the purchase. And thank you to the finance guy Ian! he was a pleasure to deal with as well. :) Thank you to the Bob Moore Team as it takes all to make the operation run smoothly! More

Problem not solved Came in and explained what was going on and what needed to be done. They reprogrammed my PCM but it did not solve the issue. Now having to have it do Came in and explained what was going on and what needed to be done. They reprogrammed my PCM but it did not solve the issue. Now having to have it done again. Was not explained what the codes meant that showed up More

Pleasantly surprised The service department was very helpful and accommodating while taking care of a recall on my vehicle. I wasn’t sure how to coordinate getting our car The service department was very helpful and accommodating while taking care of a recall on my vehicle. I wasn’t sure how to coordinate getting our car taken care of with two young kids, but they worked with me to get the service completed quickly. They also dropped me off at my house and picked me up again so I didn’t have to wait at the dealership while they were working on it. Everyone I communicated with in the service department was very friendly and helpful. I’m very grateful they were able to quickly and painlessly service my car. More

Oil change and then bought new truck Everybody was wonderful! Most helpful friendly help people I’ve discovered. Actually our house likes Kyle so much we bought 2 trucks in one week! Everybody was wonderful! Most helpful friendly help people I’ve discovered. Actually our house likes Kyle so much we bought 2 trucks in one week! More

GREAT EXPERIANCE EVERYONE I DEALT WITH WERE VERY FRIENDLY AND HELPFUL,MY SALESMAN JOSEPH WOOD WAS VERY KNOWLEDGEABLE ABOUT THE CHEVY SSR I WAS THERE TO PURCHASE.IF YOU EVERYONE I DEALT WITH WERE VERY FRIENDLY AND HELPFUL,MY SALESMAN JOSEPH WOOD WAS VERY KNOWLEDGEABLE ABOUT THE CHEVY SSR I WAS THERE TO PURCHASE.IF YOU WANT A PLEASANT NON PRESSURE DEAL,BE SURE TO ASK FOR THIS YOUNG MAN. More

Service Rep. should’ done better! Didn’t get car in shop until after lunch- appointment @ 8:00AM- & talked as if warranty people were 3rd party when car bought @ this dealership! Doing Didn’t get car in shop until after lunch- appointment @ 8:00AM- & talked as if warranty people were 3rd party when car bought @ this dealership! Doing warranty work & updates. More

Saturday Service I went in for an oil change and to get a couple of new tires on a Saturday morning. Also ended up getting an AC and fuel service, which was needed. I I went in for an oil change and to get a couple of new tires on a Saturday morning. Also ended up getting an AC and fuel service, which was needed. It was going to take a couple of hours with everything that needed to be done, so the shop driver took me home and I was able to get a lot of stuff done while they worked on my car. Win-Win! More

Saturday brake When I called I got ahold of dusty, he understood exactly what I was trying to explain. When I brought my truck in the service guys explained the expe When I called I got ahold of dusty, he understood exactly what I was trying to explain. When I brought my truck in the service guys explained the experience exactly. I got a diagnostic, paid most of what I was going to get fixed and brought my truck back the next week. Basically what I expected from a dealership. More