Bob Moore Ford

They took care of me Work was completed and the issue I was having was fixed right the first time. It took a week to complete and I thought it could have been done in 2 da Work was completed and the issue I was having was fixed right the first time. It took a week to complete and I thought it could have been done in 2 days tops. More

Wonderful service My car started acting up while I was in town visiting family. Got me in and fixed it right away. Very honest people. Wonderful experience My car started acting up while I was in town visiting family. Got me in and fixed it right away. Very honest people. Wonderful experience More

Ford Escape Service They were ready for me when I arrived at my appointment time. I was there for less than an hour. In and out very quickly. Very efficient They were ready for me when I arrived at my appointment time. I was there for less than an hour. In and out very quickly. Very efficient More

Pretty good Service was good, always hope for faster. Especially with small kids it can be hard to wait. Appreciate that they do more for the same price. Wish the Service was good, always hope for faster. Especially with small kids it can be hard to wait. Appreciate that they do more for the same price. Wish they would only suggest necessary services not optional, and also explain what is required for warranty and what is not. More

Professional and negotiable Excellent experience with the sales rep who sold me a used BMW while I was there for an oil change. Test drive and purchase experience was pleasant an Excellent experience with the sales rep who sold me a used BMW while I was there for an oil change. Test drive and purchase experience was pleasant and I was pleased with the deal I received. More

Always willing to help I have grown to totally trust this dealership with my car. They are always willing to help and they always do it with a genuine smile on their face. E I have grown to totally trust this dealership with my car. They are always willing to help and they always do it with a genuine smile on their face. Everyone is friendly.....EVERYONE and the place always smells amazing!!! More

Was inconvenienced I lost time and had to be without my car They did not double check their work. They left off the front screws to the pan under the car. And now it has a small tear/scratched. No apologies They did not double check their work. They left off the front screws to the pan under the car. And now it has a small tear/scratched. No apologies More

Did not fix issue I have rated the dealership so poorly because their service department would not fix the issue with my car. I brought it in 6 times for the same issue I have rated the dealership so poorly because their service department would not fix the issue with my car. I brought it in 6 times for the same issue in 7 weeks. They would say the problem was fixed and a few days after I received my car back the issue returned. Not only could they not fix my issue but they kept saying they fixed it when they were obviously not. Other parts of my car would also break after getting it back from them. The final straw was when they returned my car to me and that same day my rear passenger door would not close. I stopped going to them after that and finally took it to a different service department who was able to fix my issues. More

Took way too long with little communication My car had an airbag recall so I called ahead of time to make sure they had parts or could order them if needed. They said come on in anytime, and it My car had an airbag recall so I called ahead of time to make sure they had parts or could order them if needed. They said come on in anytime, and it would take about a day. So I dropped my car off on Friday morning where the gentleman that took my information also told me it would take about a day and it might be possible to get it that same day. Being a realist I figured that I wouldn't actually get it until Saturday, but I was fine with that. They didn't offer me a car, but I didn't care as I thought I would get my car back on Saturday. Well Saturday came and went, no call. I tried to call them but missed them as they close at 4 on Saturdays. Monday morning I sent a text through their system at 8:30am and got a reply at 10:16am stating "it will be tomorrow... we didn't have a chance to start on it Saturday." What? You haven't even started on it? I replied that they should have told me it would take days (instead of saying possibly this afternoon) and given me a loaner car. He said they were out of loaner cars. You really can't get me any car? A car company can't get me any car? A new car? A used car? A rental? Nothing?! So you might think they'll start working on it now and get it done and I'll get a call on that afternoon. Nope. Monday rolls into Tuesday... Tuesday rolls into Wednesday. I text again Wed at 9:06am, they call me a few minutes later and apologize and say they lost power Tuesday due to a storm so they weren't able to work on it, but said it's ready now. So if you couldn't work on it Tuesday, and it's Wed morning, does that mean you actually got it done on Monday? Why wasn't I notified? Maybe there was enough time left in the day to get there? Come to find out, they didn't lose power because of the storm, they had the power cut so that the electric company could fix other outages in the area. So I don't know when that took place, maybe 8am....maybe 1pm. Point is there may have been a window there were I could have came to get my car. Even if there wasn't any time, I had to initiate the conversation on Wed. How long would it have taken them to reach out? More