Bob Moore Ford

Great customer service I appreciated how willing the staff was in making sure I was kept up to date on the status of my repair. The customer service displayed was second to I appreciated how willing the staff was in making sure I was kept up to date on the status of my repair. The customer service displayed was second to none. More

no issues This section should be optional. I have had to complete this for you 3 times in order to submit it. A simple 1 through 5 raiding would be sufficient This section should be optional. I have had to complete this for you 3 times in order to submit it. A simple 1 through 5 raiding would be sufficient More

Great service as always! The guys at Bob Moore Ford service always take good care of me and get me back on the road. Love the text app that keeps me informed throughout the se The guys at Bob Moore Ford service always take good care of me and get me back on the road. Love the text app that keeps me informed throughout the service. More

Took vehicle in for Ac repairs After tech diagnostics the compressor was replaced but AC still didn’t work when I picked the vehicle up. Then the Tech thought the condenser coil cou After tech diagnostics the compressor was replaced but AC still didn’t work when I picked the vehicle up. Then the Tech thought the condenser coil could be plugged and wanted to charge me another $1000 to change it out with no guarantees this was the issue. Called Diffy Ford the tech said it was an issue with a expansion valve. Very disappointed with the service you will no longer be servicing my fleet vehicles or working on my personal trucks More

Recall I got a letter from Ford in May saying there was a recall on my truck but not to worry about it unless you experience problems. It said a wrench will I got a letter from Ford in May saying there was a recall on my truck but not to worry about it unless you experience problems. It said a wrench will show up on your screen and the vehicle will down shift to 1st gear & will stay in 1st gear. Four months later I’m pulling up to a 4 way stop & as the truck is coasting to stop I see a wrench on the screen. When it’s my turn the truck only goes like 3 mph exactly how the letter described. I take the truck to Bob Moore & when it’s time to pick up they say it’s gonna cost $500 because it wasn’t the same thing as the recall. I’ve bought 2 new cars in my life & they’ve both been Fords. I feel like they ripped me off. I love my truck, its a 2013 Ford F-150 4x4 with a 6” lift kit. I might feel different about buying another Ford in 6 months but I won’t feel different about Bob Moore’s service department. The more people I tell the more I’m led to believe that they probably charged Ford for the recall work & then charged me also & someone put the money in their pocket. More

Great work I purchased a 2020 ford explorer 2 months ago. My husband has a 2015 King Ranch F150 4x4.... we were so impressed with the service departments appeara I purchased a 2020 ford explorer 2 months ago. My husband has a 2015 King Ranch F150 4x4.... we were so impressed with the service departments appearance when we purchased my explorer that we decided to take his truck to Bob Moore to be looked at..... they provided us with a loaner and were so patient while we were trying to work out issues with the warranty company..... I cant Express how grateful i am for their wonderful service. Thank you for helping us get through this unfortunate event. More

Great experience Josh in Service made all the difference. Turn key red carpet and I would recommend to all. Exceeding all expectations including time to complete ser Josh in Service made all the difference. Turn key red carpet and I would recommend to all. Exceeding all expectations including time to complete service -much faster than I thought it would be. More

In and out!! As cheap as Walmart but faster and a tire rotation too!! They made the whole experience painless and easy! I would recommend them to all my friends wh As cheap as Walmart but faster and a tire rotation too!! They made the whole experience painless and easy! I would recommend them to all my friends who drive Fords!! More

Warranty service I called the dealership to schedule an appointment, Dusty answered the phone and got me scheduled for an appointment. I received emails reminding m I called the dealership to schedule an appointment, Dusty answered the phone and got me scheduled for an appointment. I received emails reminding me of the appointment. When I went in for the service I was able to get in without delay. A comfortable experience. Dusty took care of the appointment and did some follow ups. More