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Bob Moore Ford

Oklahoma City, OK

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Reviews
Vehicles
4.5
1,611 Reviews
Call Dealership (405) 616-3673
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8948 S I-35 Service Rd

Oklahoma City, OK

73149

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Showing 1,611 reviews

December 15, 2010

Vehicle purchased had not been detailed at time of purchase, made appointment to return. Upon return the vehicle was rinsed off and returned to me. I commented that the vehicle was receive a full deta More

by dsddth
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Dennis Nelms, Jason Hutton
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Dec 22, 2010 -

Bob Moore Ford responded

I apologize that you were not given a full detail when you brought the truck back to the store. Please contact us at your earliest convenience to set up an appointment to detail the vehicle to a standard that we expect all of the pre-owned vehicles be delivered in. As far as the alignment issue and the heated seat, unfortunately we are compelled to follow the law and guidelines set forth by the motor vehicle commission that all vehicles are sold as-is with all existing faults. To do repairs after the fact on the pre-owned vehicle would imply or express a full warranty on the vehicle. The night that you looked at the vehicle a price was given to you and you chose to pass at that time. The next day you re-contacted the sales manager and negotiated a price more than $1,800.00 less with the understanding that you would purchase it as–is, which was in documentation paperwork that you signed at time of delivery. We also make available Vehicle Service contracts to our customers for a fee. At the time you finalized the paperwork, you also declined additional coverage and, as we never make it a condition of sale, that prerogative was yours. We do value you and your satisfaction with the vehicle and we did offer to re-purchase the vehicle from you after the sale, at which time you declined. I do feel as if we have done everything legally and ethically possible to satisfy your concerns without violating the AS-IS issue with the motor vehicle commission. Please contact me at (405)246-2313 if there is anything else that I can do to help on this matter. Respectfully, Stan Grady General Manager Bob Moore Ford

Dec 27, 2010 -

Bob Moore Ford responded

I hope you had a Merry Christmas! We have not heard back from you yet, so please contact me if there is anything else that I can do to help on this matter. If I do not hear from you before then, have a Happy New Year as well!

Dec 27, 2010 -

dsddth responded

Mr. Grady. I did indeed have a Merry Christmas, thank you. I dont think you were given all the facts about the sale. I did not decline an offer and then return the next day to make a lower priced deal. At no time was there any mention or offer to me to "buy back" my vehicle. I fully understand that Bob Moore did not imply or express to me that there was any type of warranty other that that covered by the "Ford Powertrain Warranty" I would not ask that you warranty the truck after purchase, however I would expect that all options on the truck would work as they implied they would at time of purchase, (heated seat)also, I did not have an alignment issue, I did have an issue with one of the front tires needing to be balanced, it had a vibration at 70 mph. The impression I get from the I-35 dealer is that during the buying process the staff is very polite and respectful, and after the sale the attitudes of the staff change. I understand that as a dealer you cannot simply fix every detail that migh come up after a sale, although a little effort on the part of the dealer in mention would have went along way with me. They made no effort other than tell me the amount it would cost me to have it addressed, and as for the detail thanks for the offer but I have returned to the dealer three times for this service and once with an appointment with no satisfactory results. Thanks for your response but at this time I do not feel that in good conciuos I can return to this specific dealer.

Jan 04, 2011 -

Bob Moore Ford responded

As we have discussed, I apologize that you were not given a full detail when you brought the truck back to the store. Please contact us at your earliest convenience to set up an appointment to detail the vehicle immediately. As far as the vibration issue and the heated seat, unfortunately we are compelled to follow the law and guidelines set forth by the motor vehicle commission that all vehicles are sold as-is with all existing faults. To do repairs after the fact on the pre-owned vehicle would imply or express a full warranty on the vehicle. The night that you looked at the vehicle a price was given to you and you chose to pass at that time. The next day you re-contacted the sales manager and negotiated a price more than $1,800.00 less with the understanding that you would purchase it as–is, which was in documentation paperwork that you signed at time of delivery. We also make available Vehicle Service contracts to our customers for a fee. At the time you finalized the paperwork, you also declined additional coverage and, as we never make it a condition of sale, that prerogative was yours. We do value you and your satisfaction with the vehicle and, though I do feel as if we have done everything legally and ethically possible to satisfy your concerns without violating the AS-IS issue with the motor vehicle commission, it is regretful that we have been unable to satisfy you with your concerns over the past few weeks. The option to re-detail the vehicle stands and I will do everything in my power to regain the trust we have obviously lost. Please contact me at (405)246-2313 if there is anything else that I can do to help on this matter and I hope you had a wonderful holiday season despite these concerns. Respectfully, Stan Grady General Manager Bob Moore Ford

Jan 04, 2011 -

Bob Moore Ford responded

It is regretful that we cannot assist you to satisfy you with your concerns. The option to re-detail the vehicle stands and I will do everything in my power to regain the trust we have obviously lost. Please feel free to contact me at any time.

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