Bob Johnson Volkswagen of Rochester

Their top priority was getting me the right car Gregory Hunt along with his merry band of co-workers, who took most of the pain out of car buying, made this a wonderful experience and for that, I am Gregory Hunt along with his merry band of co-workers, who took most of the pain out of car buying, made this a wonderful experience and for that, I am greatful. More

Amazing I had the most positve experience with Dorschel VW. I highly recommend them to anyone looking for a vehicle. All of my questions were thoroughly answe I had the most positve experience with Dorschel VW. I highly recommend them to anyone looking for a vehicle. All of my questions were thoroughly answers and the staff took so much time to make sure I got the vehicle I wanted! More

Love my new Passat 2015 Excellent customer service and made the process so easy and simple to sign up for a new car lease in one day! We compared pricing pricing with anothe Excellent customer service and made the process so easy and simple to sign up for a new car lease in one day! We compared pricing pricing with another dealer and Dorschel came up lower in price. I'm a return customer and highly recommend Dorschel to all my friends. More

Another new TDI Returned to Dorschel to purchase another TDI after having a horrible experience with a Buffalo dealer. The process could not have been any simpler or Returned to Dorschel to purchase another TDI after having a horrible experience with a Buffalo dealer. The process could not have been any simpler or more relaxed. Although I intended on purchasing a Jetta, I ended up with a Passat at the same price I expected for the Jetta. We have purchased many vehicles from Dorschel but made the mistake of wandering to a Buffalo dealer. We'll never do that again! The price, the service, & the friendly atmosphere makes this your wisest choice. More

Jetta TDI This was a quick and easy transaction! I am very pleased with Dorschel Volkswagen and love my new Jetta TDI. I would buy here again! This was a quick and easy transaction! I am very pleased with Dorschel Volkswagen and love my new Jetta TDI. I would buy here again! More

Excellent experience Expedient customer service while maintaining accuracy and integrity. Exercised great concern for the value of my time as well as the value of my hard Expedient customer service while maintaining accuracy and integrity. Exercised great concern for the value of my time as well as the value of my hard earned money. I would highly recommend Dorschel and Eric to anyone looking for any easy, hassle free, confident purchasing experience. More

Lease of new vehicle Went in to discuss the buyout of my 2012 Passat lease. Walked out with a new 2015 Passat lease with a smaller monthly payment and more options that t Went in to discuss the buyout of my 2012 Passat lease. Walked out with a new 2015 Passat lease with a smaller monthly payment and more options that the one I had originally leased. Had arranged to purchase steel wheels for my snow tires that were on the 2012. After waiting a couple of hours were told the wheels were not a good fit. We were given official VW wheels for the same price as a consideration for our patience. More

Great experience Wonderful experience, second car I have bought from this dealer. Service department is great to deal with from when we brought in our Kia Rio. Wonderful experience, second car I have bought from this dealer. Service department is great to deal with from when we brought in our Kia Rio. More

Pleasantly surprised We loved the no-haggle approach. It made the sale quick. Our salesman, Eric Gambino, was really knowledgeable, friendly and helpful. We initially th We loved the no-haggle approach. It made the sale quick. Our salesman, Eric Gambino, was really knowledgeable, friendly and helpful. We initially thought we would buy a Jetta, but it didn't have the features we wanted, so Eric found a perfect Passat for us. More

Poor experience with repair department Brought my VW in for a check engine light. Replaced a sensor that eliminated the check engine light (temporarily), for about 30 miles. Then it cam Brought my VW in for a check engine light. Replaced a sensor that eliminated the check engine light (temporarily), for about 30 miles. Then it came back on. Also, when I picked my car up the tachometer no longer was working, but it was working perfectly fine before I brought it in. So, brought car back a few days later to have check engine light fixed again, along with the new broken tachometer issue, plus inspection. Engine light problem was finally solved, it was found to be some emissions issue and was replaced under warranty. But in order to pass inspection, my computer needed a reset, almost $100. Had no choice there so I had that done. Got my car back and tachometer still isn't fixed. Doesn't a computer reset fix that? Shouldn't they check to see if it has? Two trips there and 4 hours of combined waiting in the lobby for a car that still isn't fixed. So I'll have to go back yet AGAIN for the 3rd time! Not sure if the technicians are on the same page with the service reps or even fully read the page/printout of what the car needs done. I can't imagine what kind of nightmare it would be if I needed major repairs. Yours truly, A.D. More