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Bob Johnson Ford of Avon

Avon, NY

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40 Reviews

1675 Interstate Dr

Avon, NY

14414

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40 Reviews of Bob Johnson Ford of Avon

April 01, 2012

I had bought my first (2010) Ranger from Genesee Valley Ford in August 2010. They were friendly and helpful and I continued to bring my truck in to them for service since then. In February 2012 I recei More

by grafxgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason J.
March 31, 2012

The purchase of my 2012 Ford Edge was the least painful purchasing experience I have ever had. Since I have been planning on replacing my ford Escape with an Edge, I researched online the various models a More

by cynthia fisher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason J.
March 20, 2012

Buying my Edge was actually an enjoyable experience. The sales person was great to work with. The price for my trade was right on target. Financing was easy. It was definately worth the trip to Avon! More

by dairyqueen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark H.
February 27, 2012

I was in for service on my previous vehicle and while waiting I was wandering around the lot. Joe came out and ask if I was interested in one of the cars I was looking at on the lot. I told him I was ver More

by schlauch46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cattone
February 25, 2012

First the gentleman we dealt with was very nice. We told him what we wanted and he found us all the rebates and things that Ford offered. We received great personal care. I would recommend this ford deale More

by Peggy 219
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Spinelli
February 24, 2012

I bought a pickup truck for my business. Jim was very helpful, so helpful in fact, that I was able to complete this whole transaction without even coming to the dealership. He had papers delivered to me More

by johnmgolden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Spinelli
February 20, 2012

I went to the dealership on a Wednesday and was able to pick up my new car on Thursday, the very next day. The salesman that I worked with, Mark, was very friendly and there was no back and forth between h More

by joem87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hogue
February 13, 2012

I bought my Ford Escape from Genesee Valley in December 2011. Drove out from Webster and it was worth the drive! I would recommend them to my friends. More

by bonniec22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim S.
February 09, 2012

We purchased a new Edge from Genesee Valley in late December 2011. Jim worked hard to make the sales process easy and Trouble free. I will be returning here to purchase next time. Great job! More

by charliedorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
April 11, 2011

I took my car to this dealership after transmission issues with my car. For 3 weeks they kept my car "hostage" and continously changed the price even thought I had a full warranty. They knew of the w More

by smoke diver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Feb 03, 2012 -

Bob Johnson Ford of Avon responded

This customer did NOT buy her vehicle from us. The dealer she bought the vehicle from sold her a warranty that had a big deductable and required prior approval before the work could be done. The approval took a very long time and we had to argue with the warranty company to get the job paid. We do not carry that brand of warranty just for that reason. We tried to work with the customer as much as possible but we feel that the customer should be upset with the dealer who sold her the "aftermarket" warranty. We deal only in Chrysler or Ford Motor Company factory backed warranties.

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