Bob Johnson Ford of Avon

Go somewhere else. After at least 17yrs of loyalty, they don't even call you back when you're lease is up and you're willing to get a new lease with them. It was over After at least 17yrs of loyalty, they don't even call you back when you're lease is up and you're willing to get a new lease with them. It was over a week and the last reply was "oh, yeah. Someone is working on that ." We went to West Herr New York and they called back within 20min! After going to West Herr we found out Ford avon doesn't even know the ins and outs of the Ford app! Ps. I selected f-150 because ranger wasn't an option. Besides, that's what we got at West Herr More

They lie to you. They don't call you back when they say I will call you tomorrow. Two weeks later after me calling twice and getting voice mail both times finally ca They don't call you back when they say I will call you tomorrow. Two weeks later after me calling twice and getting voice mail both times finally called me back and says I told you to call business manager. I was told I had a warranty for my lease that I would have five things under $1000 that I wouldn't have to fix, like putting new tires on, when returning the lease. I got a bill for over $700 for tires and can't find out why they weren't covered by warranty. I got a $426 bill for disposition fee after returning lease because I had to lease or purchase a new car. I didn't know it had to be a new vehicle. In the financial office I said my loan has to go through gmfinancial for me not to have to pay the disposition fee and he said yes. He had the paperwork for the car I was buying and didn't say that I needed to buy a new car. More

Not a great experience! Car was filthy and someone from the dealership was driving it with their personal belongings in it. The mileage didn’t match the dealer ad. The sales Car was filthy and someone from the dealership was driving it with their personal belongings in it. The mileage didn’t match the dealer ad. The sales manager seemed annoyed that we were there. We won’t purchase a vehicle from Bob Johnson!! More

The service department didn't pick up the phone and doesn't return calls based off of voicemails left. Apparently you have to be lucky enough to catch them while they are at their desk and not on anoth doesn't return calls based off of voicemails left. Apparently you have to be lucky enough to catch them while they are at their desk and not on another line. More

Never responded. Probably posted a car they never had. Will stop using cars.com if you cannot filter out these spammers. Probably posted a car they never had. Will stop using cars.com if you cannot filter out these spammers. More

Worst dealership experience in 40 years. Unsafe environment, health-wise, and arrogant about it. Glacially slow and associates pass you off from one to another. Ancient computer technology and loan environment, health-wise, and arrogant about it. Glacially slow and associates pass you off from one to another. Ancient computer technology and loan processing. The truck I wanted had 800 miles, was driven by a manager, and was a pigsty. I didn't know a modern dealership could be this bad, given the competition. More

I took my car to them back in April with 2 Ford recalls. One had already been completed but needed to be cleared by a Ford dealership so I could be issued a refund for the repair that was done prior to the One had already been completed but needed to be cleared by a Ford dealership so I could be issued a refund for the repair that was done prior to the recall. In July I called to check the status of said refund as Ford says refunds typically take 4-8 weeks. I left them with my original receipts (required for a refund) for the repairs and also the recall notices. Im told they never submitted the request for the refund and also no longer have the original receipts. They told me to email copies of my receipts on July 14 that it wouldn’t be an issue and they’d submit it. It’s now November 9th. Ford has no knowledge of the refund request. No one is ever available to speak to at the dealership regarding the status of the refund. I’ve been calling them since September to try to get an update on it. This is incredibly poor costumer service. I would NOT recommend this dealership for recall/warranty issues. More

Bought a new pick up truck and they were quick to close the deal and take my money. They could not find second set of keys, no problem they would mail them. Three call later to our salesman "Tommy" and st the deal and take my money. They could not find second set of keys, no problem they would mail them. Three call later to our salesman "Tommy" and still no keys. Well guess what, I finally needed the spare set. Called over on Friday, parts guy was only guy would answer the phone said no managers there and hung up on me. Genesee Valley Ford sucks. More

The absolute worst service I have ever received, I would not recommend buying anything here or having your vehicle serviced here, Since taken over by Bob Johnson the place went to crap. Bought a new F-250 f not recommend buying anything here or having your vehicle serviced here, Since taken over by Bob Johnson the place went to crap. Bought a new F-250 fully loaded super duty and the couple minor recall service I had done have been the most frustrating ordeals I have ever dealt with. The service manager is condescending, dismissive and arrogant. Save yourself the time and take your ride somewhere else. More

Very Poor Customer Service Absolute worst customer service I've ever experienced. After 2 weeks of my truck sitting without diagnosis they decided it was overfull on oil and the Absolute worst customer service I've ever experienced. After 2 weeks of my truck sitting without diagnosis they decided it was overfull on oil and there was no root cause of failure. Could not get a return phone call, a lot of "it could be" answers. Gave them the benefit of the doubt and tried working with their sales team to trade in and purchase a new truck. Salesmen always promised he would call me right back, never got return phone calls. I had to reach out first. After speaking to his manager the new salesmen that called did not know what he was looking for and did not pay attention to detail. If your looking for good sales and service stay very far away from this dealership. More