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Bob Johnson Chevrolet
Rochester, NY
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2,878 Reviews of Bob Johnson Chevrolet
Would return for future repaire's . Thank you Service's has alway's been professional and kine.had my car since 2009 and would not take it too any other repair shop or dealership. Just won't feel Service's has alway's been professional and kine.had my car since 2009 and would not take it too any other repair shop or dealership. Just won't feel right in doing so. More
all kinds of issues I recently purchased a vehicle here and there was damage to the vehicle when I picked it up. I brought it in for service (covered by the dealership) I recently purchased a vehicle here and there was damage to the vehicle when I picked it up. I brought it in for service (covered by the dealership) which was inconvenience enough and was promised a rental car but one was not available so I had to get rides all day despite this promise and arranging my work schedule around having a vehicle available. The Service work then took a very long time- several hours past when it was promised - making it such that I had to sit in the waiting room waiting for my vehicle for a portion of the day. If you knew you already inconvenienced a customer significantly by not following through with a promise for a rental car wouldn’t you expedite the work being performed? The service department already knew it was an issue. I also asked the service department if they could put Apple CarPlay in my car and they never even advise me if they had tried. This was coupled with the fact that the salesman promised weather tech floor mats and did not fulfill his promise. The vehicle also had a half tank of gas and I was told this was because it was a used vehicle and that I would have been provided a full take a gas upon purchase for a new vehicle. Come on really? This is the third vehicle I purchased at Bob Johnson and will probably be the last one after this whole experience. Not impressed More
Oil change and inspection . thank you. I have nothing else to say. I have zero complaints about the service that was provided to me. Thank you . thank you. I have nothing else to say. I have zero complaints about the service that was provided to me. Thank you More
Turn in Lease and purchase a new car I cannot count how many family and friends we have referred to Bob Johnson Chevrolet. Every single one has had an exceptional experience. My wife and I cannot count how many family and friends we have referred to Bob Johnson Chevrolet. Every single one has had an exceptional experience. My wife and I continue to return because not only are we looking for a great deal for a quality product. We truly feel like a part of family. Bill Kinney always makes us feel special. He takes the best care of us and does everything he can to get us a great deal. Mike Barty always takes time to assist us in locating the vehicle we want. He always seems to know what we want before we can give him all the information. When we are in the area, we can’t help but to just stop in and say hello. George Sarkis always does his best with our financing even when we don’t make that an easy job for him. These 3 men truly make the car buying/leasing experience as painless as possible and we truly appreciate everything they do for us. They are the best. More
Great experience! Great Dealer listened to what I needed and wanted. Worked to get our interest rate down so we could be where we needed to be for a payment. Great Dealer listened to what I needed and wanted. Worked to get our interest rate down so we could be where we needed to be for a payment. More
Extremely Helpful They were very knowledgeable and took the time to go over everything. Answered all my questions and added little tips! Customer service was outstand They were very knowledgeable and took the time to go over everything. Answered all my questions and added little tips! Customer service was outstanding as always! More
Pleased I was pleased with the service and the staff I didn't have to wait they were very respectful I have nothing negative to say just thank you I was pleased with the service and the staff I didn't have to wait they were very respectful I have nothing negative to say just thank you More
Great Job had a great experience with service department at bob Johnson Chevrolet the service writer dan Helmbold got my truck in same day and Benny Cannavino g had a great experience with service department at bob Johnson Chevrolet the service writer dan Helmbold got my truck in same day and Benny Cannavino got me a car to drive. More
I went in for an oil change & it took 3 hrs. I have provided one star rating because the oil change took 3 hours. Most oil changes, at least in my experiences, have taken 15-30 minutes. Service w I have provided one star rating because the oil change took 3 hours. Most oil changes, at least in my experiences, have taken 15-30 minutes. Service writers are too busy with other customers to such a degree that I stood longer than expected to be seen. Customer wait areas provided comfort enough to endure the long wait. More
The Best Dealership around The Dealerships Sales team worked with me from beginning to end and made my first leasing experience a great one. I will continue doing business here. The Dealerships Sales team worked with me from beginning to end and made my first leasing experience a great one. I will continue doing business here. They go out of there way to make sure you get in the vehicle you want to be in and they were not pushy at all like other dealerships have been with me in the past. More