Bob Johnson Chevrolet

Very Efficient We enjoy working with Carol Harrington and the finance people. The process for getting the new car was very efficient. The tech people were very pat We enjoy working with Carol Harrington and the finance people. The process for getting the new car was very efficient. The tech people were very patient in explaining all of the bells and whistles. More

Quick, easy and affordable Steve York was exceptional to work with and I got an amazing deal on a really great truck. This is my families 7th car with Bob Johnson and I couldn't Steve York was exceptional to work with and I got an amazing deal on a really great truck. This is my families 7th car with Bob Johnson and I couldn't be happier with how well bon Johnson takes care of their "regulars". I will definitely be referring and coming back again! More

Great! Our experience was great! We would definitely recommend bob johnson Chevy to any one of our friends. Thank you for making our car buying easy! Our experience was great! We would definitely recommend bob johnson Chevy to any one of our friends. Thank you for making our car buying easy! More

Very helpful! Great service and very helpful! Carol did a great job finding us our vehicle and Tim was very helpful helping set up all the features! Thank you for a Great service and very helpful! Carol did a great job finding us our vehicle and Tim was very helpful helping set up all the features! Thank you for all your help! More

Poor and overly/ hourly service I waited 6 days to have my car fixed, on top of tthat the quality of work sucks. I wold have been better off taking my car elsewhere. I waited 6 days to have my car fixed, on top of tthat the quality of work sucks. I wold have been better off taking my car elsewhere. More

Equinox Purchase We were able to get the vehicle that we wanted, had a good experience with the purchase and got it at the price we wanted as well. Thank you. We were able to get the vehicle that we wanted, had a good experience with the purchase and got it at the price we wanted as well. Thank you. More

Fast and helpful I was very impressed with how helpful fast courteous and knowledgeable the staff at Bob Johnson's was it made the whole process so easy.we were having I was very impressed with how helpful fast courteous and knowledgeable the staff at Bob Johnson's was it made the whole process so easy.we were having trouble with the technology aspect Tim took his time and really let us go slow enough where we understood you feel very confident with this new knowledge as we go home More

Accused my wife and I of intentionally damaging vehicle. Windshield wipers stopped working on my wife's car on her way home from work during snow storm a few weeks ago. Working one moment, and then stopped Windshield wipers stopped working on my wife's car on her way home from work during snow storm a few weeks ago. Working one moment, and then stopped the next. A very dangerous condition! I brought it into the dealer the next morning and was so shocked when we were called and told the repair would not be covered by warranty since we purposely didn't clean the windshield off and stripped the wiper motor. Didn't clean it off?? How was it working one moment, and then not the next? The motor is a direct drive unit on the Chevrolet Bolt EV, no transmission. Impossible to strip. There is a known issue and bulletin for wipers stalling coming out of park during cold and snowy conditions. If the customer complains the wipers do not come out of park during icy or snowy conditions, replace both motors with updated PN. (This is a RECALL in Canada, BTW!) Quoted more than $300 to repair. Fought with dealer and GM for a week and they would not cover the cost of the repair. GM even hung up on my wife more than once. Would not even have a reasonable conversation about the issue. Company is run by children apparently. I paid the diagnostic fee and fixed the car my self. I ordered the motor from another GM dealer. It is interesting to note that they diagnosed the wiper being stripped without actually disassembling anything! In the process of taking the car apart to fix it myself I could tell that none of the trim fasteners had even been touched! How did they know anything was damaged if they didn't even touch anything? Entire job took about a half an hour. They wanted to charge me at least 1 hour labor plus parts. (I do not remember exactly) Anyway - when I was done, I disassembled the old motor and found nothing stripped, nothing damaged, no signs of worn or stripped parts, no shavings - nothing. I've been a warranty engineer for one of GM's largest suppliers for 20 years. This is our last GM car. I am not going to be accused of being a liar and continue to buy cars from this company. More

Poor customer service My salesman was rude and irritable. He provided misleading information and straight out lied regarding the car he was trying to lease to me. He provid My salesman was rude and irritable. He provided misleading information and straight out lied regarding the car he was trying to lease to me. He provided fake costs and was very resistant to help me pursue other vehicle options. He would get irritated with me when I had questions about anything but the car he wanted me to lease. He said to me that he didn’t want to keep getting up from his desk so I had to make a decision. The mpg is very important to me because I travel long distance. I asked him multiple times and he said the mpg was amazing and in the high 30s. After I had signed for the car, I looked at the sticker from the window, it was 28 mpg not high 30s. That was one of my huge deciding factors and I was completely lied to. I asked for costs of various vehicles and he lied about the costs. After signing, I had asked another employee that works at Bob Johnson about the costs he had provided me and they said he was very very wrong and lied to me. He gave me way over priced costs just so I wouldn’t lease a different car. He was very pushy and impatient. He was trying to rush me into leasing the vehicle that he wanted me to lease. When it came to calling the insurance company, he was placed on hold and somehow got disconnected. During that time, he was holding my phone going through my emails to sign me up for rewards. He never told me what he was doing and didn’t tell me how the rewards work or that he was signing me up. He got angry that the phone call got disconnected and legitimately threw my phone down on his desk. He almost broke my phone. He gave a short sorry in such a rude way and didn’t even care that he just threw a customer’s phone. Not only did he throw my phone but he kept leaving us alone for long periods of time. He went over to other salesmen to chat and what looked like placing bets or something. They were passing around money and laughing while making us wait. It was very unprofessional. We also had a third person and he didn’t get her a chair and made her stand the entire time. Her and I kept switching so she didn’t stand the entire time. When it came to adding information into his computer, he didn’t tell us what we needed to do and left us alone. However, the man from the finance department that helped us was very kind. overall, my experience was pretty bad. I thought as a returning customer or any customer, I would be treated with respect. We have two leases from Bob Johnson in our household and neither of us will be returning. We were going to lease a third but that will not happen. I will never choose to buy or lease from there again. My salesman was rude and pushy. He lied and provided extremely misleading information about the car that I wanted to get. The car I ended up getting instead does not meet the standards that were sold to me. I’m very disappointed with the service from Ben Collichio. More

Always a pleasure at bob johnsons Down to earth saleman friendly not pushy great tech person , need to change the nerd name though to tech geeks I always like going there Down to earth saleman friendly not pushy great tech person , need to change the nerd name though to tech geeks I always like going there More