Bob Johnson Chevrolet
Rochester, NY
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2,876 Reviews of Bob Johnson Chevrolet
Great experience! I had a great experience at Bob Johnson! They were affordable, pleasant to work with, and made sure I was happy with my purchase. I would highly recom I had a great experience at Bob Johnson! They were affordable, pleasant to work with, and made sure I was happy with my purchase. I would highly recommend! More
Friendly Service From the moment I pulled in I was welcomed and directed what to do with my car and where to check in. Everyone i met 0was friendly and helpful. From the moment I pulled in I was welcomed and directed what to do with my car and where to check in. Everyone i met 0was friendly and helpful. More
Worst Customer Service ever!! I had a recall on my car before booking my appointment I wanted to make sure the repair would be completely covered. When I called the receptionist to I had a recall on my car before booking my appointment I wanted to make sure the repair would be completely covered. When I called the receptionist told me I had to speak to someone in the service department whoever she directed me to never answered so I left a voicemail. This happened for 2 weeks straight injustbkept leaving voicemails and never got a call back. I was extremely frustrated at this point that I even started having other family members call as well finally I got through to chris the service department manager. After speaking with him he could get me a appointment the following week (keep in mind it's been over a month now I've been trying to get in) he told me he would call me back to confirm. I never got a phone call back. I decided to just show up at the day and time we had discussed on the previous phone call. When I got there I was told I would get a rental car for the inconvince of my car and was informed they would need my car until Friday. My appointment was on Thursday. They gave me a huge pick up truck that was an extremely gas hog I drive a sonic which is a very small car that I rarely have to fill the tank on. So I was extremely upset about this. Come Friday I get a phone call saying they were able to get my car in the shop on thursday the day of my appointment or today(Friday). I was informed they would call me tomorrow( Saturday) I never received a phone call on Saturday or Monday. Tuesday I called asking when my car would be done at that point they said they did not get a chance yet to work on my car. They would call me later in the week when it was ready. I got called on Friday that my car was ready....meaning they had my car for over a week!!! I spend so much money in gas in that stupid pick up truck I was pissed. I could of drove my car for a whole another week pretty much. This was by far the worst service ever. Another reason why I never get my oil changed there because a 30 min oil change takes hours and is ×2 the amount of money. I never get any services there unless its cover by my warranty or a absolute must. The service is absolutely terrible!! I just paid my car off and am highly considering going to another dealership for a new car when I'm ready. Chevy has been used by my family for years pretty much everyone owns a Chevy but we have all had bad experiences to the point where we are considering switching dealers. More
Excellent sales and customer service This is my second lease with Bob Johnson and I am very happy with the sales and service I have experienced. Very friendly and helpful the minute you w This is my second lease with Bob Johnson and I am very happy with the sales and service I have experienced. Very friendly and helpful the minute you walk through the doors. More
Can’t beat Bob Johnson I’ve gotten my last three cars through Bob Johnson and Mike Barty has made the process as smooth as possible every single time. He takes his time with I’ve gotten my last three cars through Bob Johnson and Mike Barty has made the process as smooth as possible every single time. He takes his time with every step and truly assures that you are getting the vehicle that you are looking for. Lifetime customer because of Mike. Joe Williams was a huge help as well. He knew the car like the back of his hand and walked me through every feature. There was even an issue with My Chevy app and he worked right with Onstar and was able to get it resolved for me with no problems. Really a huge help and made the delivery seamless More
Great car buying experience very professional, thorough, and courteous personnel.. Great people to deal with. Definitely a lot of vehicles to choose from with every color and op very professional, thorough, and courteous personnel.. Great people to deal with. Definitely a lot of vehicles to choose from with every color and option available. More
great experience Have gotten several cars from Bob Johnson. will continue to deal with them for new cars in the future. Professional and easy to deal with. Have gotten several cars from Bob Johnson. will continue to deal with them for new cars in the future. Professional and easy to deal with. More
very professional I bought a used car and there was some damage on the car and they took care of getting it fixed and gave me a loaner to use until it was repaired. the I bought a used car and there was some damage on the car and they took care of getting it fixed and gave me a loaner to use until it was repaired. the car looks new again. great job, I was very happy with all the people at Bob Johnson. the salesman Bryan Dennis was very professional and answered all my questions. and got me a great deal. thank you Bryan. More
Poor sales and service. Dishonest They didn’t file our registration even after multiple calls to inquire where it was. Gave out false information regarding when title would arrive fro They didn’t file our registration even after multiple calls to inquire where it was. Gave out false information regarding when title would arrive from multiple people in sales. Brought it back for first service to get tires rotated and they did not screw on a lug nut. Had to take it to another dealer and interrupt our family vacation to get the tire fixed. Thankfully we noticed it relatively soon after the service. When we notified them they said they would give us a service package to compensate us for time lost on our vacation. It’s been over a month and we have received nothing. Would not recommend this dealership. More
Dave Towle. Always happy to work with Dave. Really worked to get me the best deal. And loved the new tech support dept. Sarpeet was very knowledgeable, helpful & Always happy to work with Dave. Really worked to get me the best deal. And loved the new tech support dept. Sarpeet was very knowledgeable, helpful & patient. More