Bob Johnson Buick GMC
Rochester, NY
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282 Reviews of Bob Johnson Buick GMC
Recent Normal Oil change and tire rotation It was determined that a throttle body cleaning was due. Now the car is starting up misfiring when sitting overnight. It rectifies itself in couple It was determined that a throttle body cleaning was due. Now the car is starting up misfiring when sitting overnight. It rectifies itself in couple of minutes when continuing to drive it. The check engine light comes on, then flashes and finally goes out as the car smoothes out. This does not occur after the car has been running for a while that day. More
Grant was very friendly n accessible Overall I have no complains. Everybody is friendly n address me by my name. The service dept is very good at meeting my car needs every time I visit. Overall I have no complains. Everybody is friendly n address me by my name. The service dept is very good at meeting my car needs every time I visit. More
Not your average car dealer. My sales rep was Grant Jardine. He listened carefully as to my needs without any pressure. Once we settled on an Acadia lease he was patient in explai My sales rep was Grant Jardine. He listened carefully as to my needs without any pressure. Once we settled on an Acadia lease he was patient in explaining the vehicles controls and also gave me a brief tour of the service dept. Doug Catlin took care of the financial aspects. Both of these guys are gentlemen and I would highly recommend that anyone I know deal with them. More
New Lease I traded in my old car for a new 2019 Buick Encore Lease. Everyone was amazing and helpful. Johnathan and Zach were extremely nice and patient with me I traded in my old car for a new 2019 Buick Encore Lease. Everyone was amazing and helpful. Johnathan and Zach were extremely nice and patient with me while I tried to understand how a lease worked, and worked with me to find the right vehicle to match my budget and needs. Johnathan took extra time with me to learn the ins and outs of my new car. He was very helpful through the whole process and I couldn’t be happier with my new lease! I can’t wait to go back when this lease is over and work with them again to get my next lease. More
Excellent sales and service Dan Lennox was top notch to work with! He made this the easiest most pleasant car buying experience we’ve had! We’ll continue to come back and work Dan Lennox was top notch to work with! He made this the easiest most pleasant car buying experience we’ve had! We’ll continue to come back and work with him and refer our friends and family to him! When service needs to be done, Megan was wonderful and the shuttle service is not only helpful but the drivers are so friendly and pleasant to ride with! I couldn’t be happier with our experience! More
Excellent Wonderful experience James was very friendly and helpful . Really got me a great deal for the money. I am really loving my new Terrain. Great deal Wonderful experience James was very friendly and helpful . Really got me a great deal for the money. I am really loving my new Terrain. Great dealership. More
Service Appointment Brought in car for oil change and tire rotation. In and out in less than an hour. Waiting area was nice and clean with vending and free water if you Brought in car for oil change and tire rotation. In and out in less than an hour. Waiting area was nice and clean with vending and free water if you wanted. Nice flat screen TV and comfortable chairs. More
Fast, easy. friendly Took my gmc in for an oil change. Service was fast, easy, and the staff were all very friendly. The waiting area was comfortable too. Took my gmc in for an oil change. Service was fast, easy, and the staff were all very friendly. The waiting area was comfortable too. More
A+++++ Highly recommended Top of line service friendly salesman went above and beyond to make this the best Experiences possible for me .I had my truck shipped Salesman was Top of line service friendly salesman went above and beyond to make this the best Experiences possible for me .I had my truck shipped Salesman was willing to come in on his day off to make sure that My truck was picked up and everything went smooth. More
Very Good Experience with Service Dept. No issues. They diagnosed the problem and made the repairs in a very timely fashion. Meghan was efficient, pleasant, and professional. The complime No issues. They diagnosed the problem and made the repairs in a very timely fashion. Meghan was efficient, pleasant, and professional. The complimentary shuttle was very prompt to bring me to my destination and then pick me up once the repairs were complete. Great job all around. I wish I had had a coupon! More