Bob Johnson Buick GMC
Rochester, NY
Filter Reviews by Keyword
By Type
282 Reviews of Bob Johnson Buick GMC
Fantastic Jon was very prompt, knowledgeable and courtious. Doug did an excellent job explaining the financing. Rich was very helpful with the lease trade in as Jon was very prompt, knowledgeable and courtious. Doug did an excellent job explaining the financing. Rich was very helpful with the lease trade in as well. More
Great Experience This is the 3rd vehicle I have bought from this team over the last 4 years. As always, the process was very easy, the team worked tirelessly to make s This is the 3rd vehicle I have bought from this team over the last 4 years. As always, the process was very easy, the team worked tirelessly to make sure I found the right vehicle, and I did not feel any pressure during the entire sales/finance process. Thanks for everything. More
Quick Service Everything was ready at my appointment time. Right on time, inspection was complete and service was friendly. Wasn't sure about a previous service I Everything was ready at my appointment time. Right on time, inspection was complete and service was friendly. Wasn't sure about a previous service I had done so they checked it for me and I found out that what I wasn't sure of was done - was done. Thanks for the extra time they took to check that out for me. Will definitely go back here again for service. More
Excellent tech help from Joe I was having an issue trying to set up my phone with the key fob app to enable remote start and some other functions. Joe (from the tech desk) provide I was having an issue trying to set up my phone with the key fob app to enable remote start and some other functions. Joe (from the tech desk) provided super knowledgable and friendly support to figure out the issue quickly and get me on my way. Thanks - I could not have done it without you! More
Great place to buy a car The entire dealership was fantastic!!!! Everything about the purchase was made so easy. This was by far the best experience I've had. Thank you. The entire dealership was fantastic!!!! Everything about the purchase was made so easy. This was by far the best experience I've had. Thank you. More
Service Dept. - Great customer service!! Scott Uruburu is awesome to work with! He gets my car in for service when I need work to be done even if before appointment. Scott Uruburu is awesome to work with! He gets my car in for service when I need work to be done even if before appointment. More
Outstanding Service The drive up service located in the building is very convenient. I was in and out very quickly. Outstanding service was given by my service represen The drive up service located in the building is very convenient. I was in and out very quickly. Outstanding service was given by my service representative. More
Great Customer Service Grant Jardine was awesome and made my car buying experience stress free. Frank Cassara was extremely helpful and informative on the financial side of Grant Jardine was awesome and made my car buying experience stress free. Frank Cassara was extremely helpful and informative on the financial side of things. More
Vehicle Service The Service Advisors and repair Technicians are awesome!!!! I have never returned twice for the same issue, and they are the reason my vehicle has 168 The Service Advisors and repair Technicians are awesome!!!! I have never returned twice for the same issue, and they are the reason my vehicle has 168k miles and still drives like the day I bought it. More
Great Customer Service I brought my vehicle in for routine maintenance- oil change, tire rotation, and state inspection. First off. I like the fact that I was able to sched I brought my vehicle in for routine maintenance- oil change, tire rotation, and state inspection. First off. I like the fact that I was able to schedule my appointment online. In the service department, Megan helped me. She got me in and out within an hour. She was friendly, efficient, and even took care of an issue that must have occured the last time I had an oil change done at the same location. I appreciate that immensely. I will request her the next time I have to bring my vehicle in for servicing. More