Bob Johnson Auto Group
Rochester, NY
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189 Reviews of Bob Johnson Auto Group
Great "customer care" beginning to end. The Great "customer care" beginning to end. The people working with us were outstanding, very proficient in thier jobs, and made us feel very comfortab Great "customer care" beginning to end. The people working with us were outstanding, very proficient in thier jobs, and made us feel very comfortable .. No pressure, very personable, eager to help you find the car for you. As they say "we give you more than you expect..for less than you'd expect to pay". Would recommend this dealer and will return to them when and if the need arises. Drove over 2 hours to get there and would do it again...Great experience. More
Jim did an outstanding job helping me select the perfect car! His knowledge, expertise, patience and sincere caring made this the best car-buying experience I have ever had. I highly recommend him to my fri car! His knowledge, expertise, patience and sincere caring made this the best car-buying experience I have ever had. I highly recommend him to my friends and family! More
Excellent dealership in all aspects. Great sales team, personal and extrememly efficient. The best experience while spending that much money. Thank you very much!! Thanks again personal and extrememly efficient. The best experience while spending that much money. Thank you very much!! Thanks again More
This is our 6th year with Dorschel Nissan and our 3rd car. The reason we always go back? The wonderful sales team and the way they treat US.........On this visit we worked with DAN WELCH, he stood by us car. The reason we always go back? The wonderful sales team and the way they treat US.........On this visit we worked with DAN WELCH, he stood by us while my wife looked at the different Nissan models. After a few minutes, he then took us out to the lot and looked at the Sentra SR SE, all this time he and I talked about THINGS (family, years there, golf,etc) he never PUSHED a sale on us at any time..After seeing the SR SE and the plain SR and finding a color my wife liked, he took the time to show the difference between a decked out car and a plain one..OHHHH the plain one was more expensive. He also made an inquiry about a different color they did not have on the lot, and YES he could get it and it would be only take a few days to come in.......We arrived around 11:30am (went to lunch and some shopping at 12:45pm)and thanks to a little help on his part we drove out about 2:30pm with our new car...I'm looking forward to our next visit.. More
i have purchased many cars from dorschel and have always had a great experience, they made it simple, service dept has been also very simple to work with, have referred many to the dealership. dan was in co had a great experience, they made it simple, service dept has been also very simple to work with, have referred many to the dealership. dan was in contact with me prior to the pick up and followed up after as well More
I was in need of a new car for over a month, I visited many dealerships and looked at a wide variety of cars (Camry,Altima,Sonata, Chrystler). I was tied of the typical sales negotiations asscociated with many dealerships and looked at a wide variety of cars (Camry,Altima,Sonata, Chrystler). I was tied of the typical sales negotiations asscociated with a new car buy. I own a nissan altima with 180k miles on it and i was looking for a good trade value on a new buy. Most other dealers offered me between $3500 and $4500 for the trade in however their purchase price and monthly payments could not satisfy me. I then reached out to Dorschel (reference from sister-n-law Gina Mazza)via e-mail. I explained my situation and expressed I needed to get a deal done now with my trade in and get a great price. Dorschel responded in a timely manner with a unconfirmed offer (they still needed to test drive my trade in) and immediatly was lower than every other dealers offer. I then went to the dealership and sat down with James Davenport. James was so up front,professional and answered all of my questions. After they test drove my car ( and by the way I was present during the test drive) James confirmed the offer and we closed the deal. What I also liked about Dorschel was I delt with James only- they presented their best offer right out of the gate so I was not left there sitting or deciding what to do between salesmen and financial managers. James closed the deal with me and also worked with me regarding extended warranties and other options. If and when I have to do this again- I will undoubtedly go back to Dorschel and see James Davenport. Car buying is a headache for me, James at Dorschel was the medicine to make it right. Claude Gramse More
Dan knew his product line very well. My wife and I are slow car shoppers and we ask alot of questions. Dan was very considerate of of needs. We wanted to drive all the Nissan Muranos we looked at. We a slow car shoppers and we ask alot of questions. Dan was very considerate of of needs. We wanted to drive all the Nissan Muranos we looked at. We also drove a Rogue. Dan answered all of our questions. More
Excellent dealership, they have always gone the extra mile to take care of any problem. My husband and I have bought several cars from them over the years. They also have a quality sales department. mile to take care of any problem. My husband and I have bought several cars from them over the years. They also have a quality sales department. More