Bob Howard Hyundai

Best car buying experience! This was by far the best car buying experience I have ever had. I was greeted quickly and friendly, but did not feel like I was being attacked by a c This was by far the best car buying experience I have ever had. I was greeted quickly and friendly, but did not feel like I was being attacked by a committee of vultures, as is often the case when entering a car dealership. I was asked questions to determine which model would be the best fit for my needs and was asked what color I was looking for. The salesperson found a Sonata hybrid in the color I was looking for. We went for a test drive. The salesperson drove first so he could explain some of the features and I could check them out while he was driving. He pulled over into a parking lot and showed me the navigation system and other features of the vehicle. From there, I took over the driving. The salesperson asked if I had any questions, and pointed out additional features of the car. The remaining car buying experience went just as well as the test drive. Everyone at the dealership I encountered was friendly and professional. I would not hesitate to buy another car from this dealership and will highly recommend this dealership to anyone looking to buy a car. More

Great customer service Thanks to the team at Bob Howard Hyundai who helped me get into a brand new Elantra after losing my last model in the Houston floods. Definitely worth Thanks to the team at Bob Howard Hyundai who helped me get into a brand new Elantra after losing my last model in the Houston floods. Definitely worth the trip north. These guys worked very hard on a reasonable deal and treated me like family during the quick process. Highly recommended! More

First time buying a car It was my first major purchase and I was very unclear of the whole process. My salesman, William Snider, walked me through every step and made sure I It was my first major purchase and I was very unclear of the whole process. My salesman, William Snider, walked me through every step and made sure I did not feel rushed into a decision. He got me a great deal on a used Hyundai Elantra GT. The car is great but how I was treated through the process and the deal I got on it were even better. Go see William and you will not be disappointed. More

Bob Howard is dishonest- go somewhere else When you hear the saying car dealerships will "get you" if they can..... This one will. Pay attention to everything you are signing. I was naive. I'm When you hear the saying car dealerships will "get you" if they can..... This one will. Pay attention to everything you are signing. I was naive. I'm shamed to admit it but I was excited to buy a new car. Should have been a good experience. Please learn a lesson from me and just go somewhere else. when they act like something is a bonus with the car ask how much. I was charged 1,600.00 for a lot of things that seemed like they came with the car. Never once was I told these were extra charges. I now have windshield coverage for 7 years, interior and exterior coverage for 5 years. When I contacted the dealership finance manager he agreed it is dishonest however I did sign all the papers......offered me a free tank of gas. Here it's 30 days later I still have no title in the mail. Of course it's in the mail. More

Good but forgot to call me about the status of my car I took my car in for a severe wear check. The people were friendly and directed me to where I needed to go. They gave me a rough estimate of when it w I took my car in for a severe wear check. The people were friendly and directed me to where I needed to go. They gave me a rough estimate of when it would be done, although they said they'd call me when all the service was completed. I took an hour and a half (longer than the estimated time) to walk around the area, which lacks sidewalks and crosswalks making it quite dangerous for pedestrians, and grab a bite to eat. I returned to the dealership, assuming that maybe there was a bit more damage than I thought. Nope, they just forgot to call and tell me my vehicle was done. The person profusely apologized and took my information right to the payment window where the person in charge of the service went over the inspection line by line. He was very friendly and explained everything I needed to know. I paid what I assume was a fairly reasonable sum, and went on my way. Overall, helpful dealership but they could stand to be a bit more organized. More

Service department is horrible I took my 2009 Hyundai Genesis in for three recalls and a front end alignment. I dropped off my car at around noon; around one the service rep called I took my 2009 Hyundai Genesis in for three recalls and a front end alignment. I dropped off my car at around noon; around one the service rep called saying that yes, my car was out of alignment and it would be $104 to correct, I okayed the work. He said it wouldn't take very long and he would call me back when my car was ready for pickup. Two hours later I called asking if my car was ready, the girl took my name & number and said she would have my service rep call me. He called back stating my car was ready for pickup. I go to pickup my car, he did not go over any of the repairs done on my car, just said the paperwork was at the service window. I paid for my repairs and left. Two weeks later I receive a call from the service department stating my part that was ordered was in, I had no idea what she was talking about, no one ever advised me that a part had to be ordered or that I would have to bring my car back in for the remaining recall to be completed. When I left a message for the service manager, he called back stating "I reviewed your records and I talked to the service rep and he stated that he did in fact go over with you that a part had to be ordered, but that is neither here nor there, we can take care of it" I feel as if he was calling me a liar since I stated I was not told of a part being ordered. Also, he hadn't had lunch so if I wanted to call him back I would have to do so after he went to lunch. I just feel the whole experience was very unprofessional and I will not be taking my car back to Bob Howard Hyundai for the remaining repairs, I don't care if they ordered the part for me or not; I will be going elsewhere. More

Waste of time and money I went into this dealership with my sister-in-law to purchase a brand new Hyundai Veloster. The buying process took 4 and half hours with constant str I went into this dealership with my sister-in-law to purchase a brand new Hyundai Veloster. The buying process took 4 and half hours with constant struggles and lack of communication between the finance department and sales. After finally closing the deal, we were waiting for the title to come in so we could register her car. Three weeks after we left the dealer with the car, she began getting harassing emails from the finance department demanding all kinds of information that was already provided when she signed the paperwork. for the following two weeks, she received threats that they were going to come take the car from her if she did not provide them with proof of residence. After reviewing her paperwork, Bob Howard placed the incorrect address in the forms. I requested that we sit down with them to re-do the paperwork so it could match, and they refused and wanted me to sign some of her paperwork. They were supposed to pay for the tax and title of the car as agreed upon purchase. They finally sent the title 6 weeks after we purchased the car, and did not provide a check. They now refuse to give her the check. This dealership has wasted much of our time and has been the worst car buying experience. I do not recommend buying or shopping at this dealership. I have been awaiting a call back from their Finance Department Manager for over three weeks and he is conveniently out of the office every day I call. DO NOT give this business your time or money! More

Great experience Did everything they said they would. I love my new Sante Fe! Will buy there again! Buying was done over the phone, finance was easy!! Did everything they said they would. I love my new Sante Fe! Will buy there again! Buying was done over the phone, finance was easy!! More

Over Paid I hate buying cars. Even told the salesman that. I test drove a car. The salesman made an offer. My internet went down on my phone so I made the mista I hate buying cars. Even told the salesman that. I test drove a car. The salesman made an offer. My internet went down on my phone so I made the mistake of trusting the dealership that I paid a fair price. My credit rating was very high. Then I started getting rejection letters of being turned down because I was paying to much for the car. No one was even honest enough to step up and lower the price. If i started overcharging my customers I would be out of business. I believe in treating customers fairly and they will treat you fairly. This was my bad for not waiting until I could check price on car but my other car had died and I needed transportation. I feel like I was made a laughing stock from the sales department. Never again! Do not go there. Can't wait to get it paid down so I can remove the memory from my driveway. More

Worst experience This was the worst car buying experience. I was misled by the manager and and an employee about many things such as cars available on the lot, options This was the worst car buying experience. I was misled by the manager and and an employee about many things such as cars available on the lot, options, prices, etc. They did this to get me in the door. Once I complained to the general manager about the deception, he didn't care either. He used terms like "I'm not taking the expense of getting the car you want" and "Whether you buy a car from us we are going to make money". A very hillbilly attitude. I couldn't believe they treat customers like trash and expect repeat customers. They don't realize the power of word of mouth and negative reviews on the internet.They tried to treat me like an idiot on my trade in. I got an offer on my car from another Hyundai dealer and the manager looked me in the eye and asked me a nonsensical question. He repeatedly asked me "Will that dealer cut you a check for that amount of money for your trade in?" I didn't understand the question because we are not trading cash but value. Then he tried to low ball me on my trade in for my car by a few thousand dollars. The answer to his question was YES! I went back to the another dealer who gave me what I was asking for in my trade-in. If someone from Bob Howard Hyundai tries to reply to this comment and say "I'm very sorry you feel like this..", don't believe it! They had many chances to make things right. It's easy for them to apologize on the internet but its hard to do the right thing in person. I am never going there again and won't recommend any of my friends here. More