Bob Howard Hyundai

Today was A better Day, I felt like I was Heard. Jacob was nice and pleasant. Juan told me they plugged in the light the bulb it was unplugged , problem solved. I left I received A text from Juan sa Jacob was nice and pleasant. Juan told me they plugged in the light the bulb it was unplugged , problem solved. I left I received A text from Juan saying I declined services no one said I needed. My Cabin Filtered needs to be replaced. Communication should be better. I stayed there and waited for my car. It seems to me that because I have expressed my unsatisfactory before, the Staff has A problem with me the Customer because I’m irritated about my car that I have to Keep bringing in for the same thing. No one can replace my time and no one is offering a gas card or a discount. My car is 2 years old. I have been in several times this year more than 10 Ridiculous!!!!!😡 More

We like this dealership overall. We were a little disappointed with this service appointment. The check wasn't thorough and or issue wasn't resolved. The problem with our Tucson is t We were a little disappointed with this service appointment. The check wasn't thorough and or issue wasn't resolved. The problem with our Tucson is the shaking in the front end when braking. Other owners have complained about the same thing. This dealership doesn't seem to know anything about it and failed to listen to our information. They never drove the vehicle at speeds equivalent to feel the vibration or to have a problem with the braking system. I do feel that part of the issue was that I did state to Jacob that if they could not offer a lifetime warranty on the front end alignment and the wheel balancing that I would let Hibdon handle it. He advised me that I should take the vehicle there so I wasn't wasting my time. We (My husband) wanted the vehicle checked by the dealership since we purchased it as a used car that had been a loaner. It already had this issue when we purchased it. The vehicle is currently being serviced at a secondary location. More

We had to wait quite a bit to get a salesperson. The salesman said he would detail the car and did not! The salesman said he would detail the car and did not! More

Your sales associate Nansy made the experience a 10. She was the only salesperson to come out and greet us as we walked the lot. She was also the only person who acknowledged us when we walked I. The She was the only salesperson to come out and greet us as we walked the lot. She was also the only person who acknowledged us when we walked I. The building. The other men were too busy on their phones More

Very friendly and knowledgeable customer service. And very good at keeping customers up to date with progress on repairs. And very good at keeping customers up to date with progress on repairs. More

This was the easiest, stress free, process I’ve had in trading in and buying a car trading in and buying a car More

Dealership was great , my service man was not . He did not call me and give me updates , I had to call everytime just to see what was going on, had my car for 3 weeks . He did not call me and give me updates , I had to call everytime just to see what was going on, had my car for 3 weeks . More

Bob Howard Hyundia was the most stress free purchase I have ever made out of at last 9 new car purchases. have ever made out of at last 9 new car purchases. More

I had an incredibly disappointing experience with the maintenance department. The service advisors were utterly clueless about customer service. Upon walking in, not a single person greeted me. Instead, maintenance department. The service advisors were utterly clueless about customer service. Upon walking in, not a single person greeted me. Instead, they vanished for about ten minutes, only to return and ask if I had an appointment, but in a manner that I felt they providing a favor, not a service. Obviously I had an appointment, I wasn’t there to admire the decor. This is my second poor experience here, and I will not be returning for either maintenance or purchasing a vehicle. I just hope the mechanic actually did everything he said he did. More

Facility is clean no trash in the parking lot or waiting areas, greeted in a timely & friendly manner. Marley service advisor whom I worked with was knowledgeable, Communicated with me regarding what servic areas, greeted in a timely & friendly manner. Marley service advisor whom I worked with was knowledgeable, Communicated with me regarding what services that were going to be done and needed one feature I like the most is a link that takes you to a detailed summary of each service that was going to be performed. Also came with a video media attachment so that you can actually view said parts that needed to be replaced and how long vehicle would be with Service mechanics also during that time communicated effectively during the process and after the process. One thing I’m most impressed with is that the mechanics took care with my vehicle there was no smudges oil stains, handprints all over the vehicle. That is a pet peeve of mine. Five stars for the mechanics. Popcorn machine would be great maybe more merchandise for sale i.e. accessories, keychains, floor mats, etc. Overall, I’m satisfied and happy with the services provided would recommend More