Bob Howard Hyundai

Great new facility with top-echelon service advisors and techs. Marley and Jacob were outstanding this morning. I bring my 2023 Santa Fe in for routine oil changes. I am one of those owners that is OCD to t techs. Marley and Jacob were outstanding this morning. I bring my 2023 Santa Fe in for routine oil changes. I am one of those owners that is OCD to the point of ridiculous. When my car was returned, I honestly think it looked better than ever under those drive-in lights. Impressive. More

Engine recall replacement. Super happy with being informed with what was needed for my vehicle. Super happy with being informed with what was needed for my vehicle. More

Every time other than this last time I've been happy with the customer service I've received and the cleanliness of my car after service. Customer service was good a usual. When I got back in my car after the customer service I've received and the cleanliness of my car after service. Customer service was good a usual. When I got back in my car after getting an oil change I was appalled at manner in which my cars cleanliness was returned. Not only could I barely hear a word the tech said in the inspection video he sent to me nor could I understand on top of not hearing him. Had I not been in a hurry for a family matter and had my already cranky 5 yr old, I would have immediately walked back in the service center. The driver side seat, driver's side door arm rest, center console lid, gear shift knob, and the middle grab bar all light grey leather were covered/coated with dirty dark brown dirt and grease. I have attempted to clean it off with leather cleaning wipes and conditioner and can not get the brown tinge off all the way. It's like it stained the leather permanently. I will be contacting the dealership today regarding the matter. That is not acceptable. Something should have put in the seat at least to protect from this and gloves wipes something for the hands when working on a customers car. Especially when it has light colored interior upholstery. So poor communication skills by the tech for video inspection, poor cleanliness, and didn't even reset the service interval setting. More

After service don’t reset the service hours! ! But have the car for 1.5 hours. ! But have the car for 1.5 hours. More

Was very pleased with the experience. Everyone was very nice and helpful. That meant alot. Everyone was very nice and helpful. That meant alot. More

I've been going to Bob Howard service department for over 4 years and the service has always been pleasant. 4 years and the service has always been pleasant. More

Great experience with salesman Rodney. He was low-pressure and transparent. Dealership is newer building and very nice. He was low-pressure and transparent. Dealership is newer building and very nice. More

This dealership is very efficient and the service department staff are always friendly and willing to go the extra mile. department staff are always friendly and willing to go the extra mile. More

Timing chain issue. Fortunately power train warranty still in effect. Service manager was extremely helpful in getting this job completed. He kept me informed every s Fortunately power train warranty still in effect. Service manager was extremely helpful in getting this job completed. He kept me informed every step of the way. More

My salesperson, Yannick, was excellent to work with. I was very pleased with the professional communication and his expert knowledge about the Hyundai Palisade. He was thorough without being overly agg I was very pleased with the professional communication and his expert knowledge about the Hyundai Palisade. He was thorough without being overly aggressive which I appreciated. He kept me informed about the availability of the vehicle ahead of meeting him for the test drive. I had researched the vehicle and the dealership’s inventory online ahead of time. Yannick was punctual, courteous and respectful of my time. When we agreed on the terms, the financing process with Chris was simple, to the point and honestly the easiest financing I’ve been through buying a new vehicle. I’m enjoying my new Palisade and have no regrets choosing the vehicle or Bob Howard Hyundai. Give Yannick and Chris a chance if your shopping for a new Hyundai! More