Bob Howard Chevrolet

Connor in service dept was very professional & helpful. I live out of town, my son is in college at UCO. His car needed to be checked, & Connor communcated with me through text & email to help us. I live out of town, my son is in college at UCO. His car needed to be checked, & Connor communcated with me through text & email to help us. More

Excellent Service! Everything went well I was in and out in a minimum amount of time. The service rep Kyle Farris was very professional and polite. Everything went well I was in and out in a minimum amount of time. The service rep Kyle Farris was very professional and polite. More

Per the usual, excellent advisor and service. Adding addtl word to appease a stupid survey process. Adding addtl word to appease a stupid survey process. More

I came in to purchase a 2012 Chevy Cruze on September 1st. The salesman brought it around for a test drive. While driving i asked about the AC not blowing cold and was told it just needed to be charged, 1st. The salesman brought it around for a test drive. While driving i asked about the AC not blowing cold and was told it just needed to be charged, understandable with it being a 2012. It had a check engine light on I asked about a scanner to see what codes it was throwing and I was told its the catalytic converter (no big deal, my dad can fix that). Talking to the salesman before making the decision and was assured the car was fine, just needed an ac charge and the catalytic converter fixed. So I went back to finance to sign paperwork and pay for the car. We got all of that done, I get back outside and there are 3 salesman with the hood up and a battery charger connected. I said so what does it have a bad battery, and my salesman said no, if it does that again, send me a text and we will see what we can do, everything is fine. Everything is absolutely NOT fine. I took it to auto zone to have them check the battery, it was bad I text and called the salesman and can't get a response. Within an hour of buying this car I had to buy a battery. Also, the check engine light was not the catalytic converter, it was the radiator relay and a malfunction with the manifold. The next morning I'm driving to my mechanic to have the ac charged, it starts raining, and the windows are fogging, I turn of the blower, and try to turn on the windshield wipers, they won't turn on, the switch is changing the headlights. Talk about unsafe! I finally get it to the mechanic, we turn everything off then try the windshield wipers and they come on. Turn the blower on and lose the wipers. Mechanic starts the process of charging the ac, both the lower and upper pressure are sitting at 90 psi, which should never be a thing, and indicates an extremely expensive repair. He tested the power to the compressor and as soon as he touched the compressor with the probe, the windshield wipers came on by themselves. So now it appears there is a very serious issue with the wiring and electrical of this car. If you disconnect the compressor, the windshield wipers go on high and you can't turn them off, plug it back in they stop. If the blower is off and the car is parked, the windshield wipers will turn on, turn on the blower, and you lose the wipers completely. God only knows what else is wrong with it.what happened to everything is fine, its a good car? Yall took advantage of the situation. You outright lied and failed to disclose any of this, and took all the money a single mom had for a car and sold her nothing but expensive problems. "As is" is done in good faith and full disclosure, it does not mean lie and hide things just to line your pockets, and it does not mean sell a single mom a car you know has all these issues, and isn't comfortable and ISNT SAFE for her child to be in. You should be ashamed of yourselves! More

The dealer website offered brake pad replacement advertised for $99.00. After speaking with a service advisor I was informed the price could increase to $330.00 if the rotors needed to be surfaced. advertised for $99.00. After speaking with a service advisor I was informed the price could increase to $330.00 if the rotors needed to be surfaced. Final total cost was $796.00. Dealer said rotors had to be replaced due to too much material had to machined off to true up the rotors. The thing is this was the first brake job on the this vehicle, the original brake pads were thick enough that the rivets securing the pad material to the pad plate had not damaged the rotor. There wasn’t any grinding or grabbing caused by applying the brakes. While it is customary to skim the rotors when changing the pads there shouldn’t have been excessive material removed unless the person preforming this process wasn’t properly trained or made an error. Also noticed the charges for the new rotors and new pads were twice the cost compared to over the counter prices. In the future when asked if I know of a good mechanic, I can’t say where to go, only who to avoid. I will no longer do business with Bob Howard Chevrolet in Edmond. More

Quick, easy and very friendly. The price was excellent and I appreciate the great service. The price was excellent and I appreciate the great service. More

Mo was super easy to work with. We told him what we were looking for and he showed us a couple of cars and worked up deals on the 2 we liked. We did not have to argue about deals an We told him what we were looking for and he showed us a couple of cars and worked up deals on the 2 we liked. We did not have to argue about deals and got a price we liked and a car we loved! More

It was the worst experience of my life. They had my truck for 3 months put in 2 transmission and then told me it was the drive shaft the whole time. The staff doesn't treats people accordi They had my truck for 3 months put in 2 transmission and then told me it was the drive shaft the whole time. The staff doesn't treats people according to how their dressed and how much money u make. Even though they were paid over 17,000$ i was still treated like I was beneath them. They had parts for my truck that the sat on for over 2 weeks. I had to get everyone involved in the situation including t he general manager Jeremy Cook. Worst decision I ever made was doing business with this company More

Had a good sales experience here so drove 45mins past other GM dealers to get service done. Service employees were polite and courteous, however their communication was very poor. Appointment was to wa other GM dealers to get service done. Service employees were polite and courteous, however their communication was very poor. Appointment was to wait on service and it was clear I was waiting on the vehicle. The advisor said would need a "few" hours to complete my recalls. After waiting and checking on the status after two hours the advisor told me it "might" be complete just before they closed at 7PM that night. I guess eleven hours is a "few" at this dealer. On top of it they charged me for my tire rotation that was supposed to be complementary per my plan. Wasn't in the mood to argue so just paid and left. The advisors here are professional but certainly take your time for granted and don't clearly explain the time and process. I wasted half a day and didn't get done what I needed so I'll have to schedule again. More

Poor communication and didn’t do what jobs they recommended we have done after our approval recommended we have done after our approval More