Bob Howard Chevrolet

Went in for an issue with my 2013 Volt, on July 27, they made an appointment for me, but when I showed up told me it would be up to 3 days before they could look at it. They ended up looking at it about 24 made an appointment for me, but when I showed up told me it would be up to 3 days before they could look at it. They ended up looking at it about 24 hours later gave me a decent diagnostic for my vehicle, priced the suggested maintenance a little higher than anticipated and what competitors would have but my timeline (passing through on vacation) dismissed not leave me time to take it to another shop. I asked for additional tests to potentially discover and address the problems (common problems) but my requests were met with strong resistance, specifically I was told they wouldn't do what I asked, that they tell the customer what is wrong and what they will do about it and I can approve or disapprove the work. That the customer doesn't get to tell the techs what they want done. I approved the maintenance they proposed for work on my axle and also my hybrid system and I ended up with 3 new problems including brakes, traction and stability. Codes indicating this problem popped up while they worked on my axle and I was informed of this issue before they returned the vehicle to me but they dismissed it as just an errant code and not a mechanical issue, cleared the error code and gave me the vehicle. I didn't make it 2 blocks before my brakes, traction and stability control all failed. It became difficult and unsafe to drive and codes all turned on. I immediately returned the vehicle but it will be at least another day before they look at it. This has delayed my travel and impacted my vacation. Their poor communication led to unnecessary delays. Their dismissal of my requests and their failure to pay attention to detail have disappointed and made me angry, will delay my return from vacation and my work. I will reserve final judgement and am open to amend this review pending the final result but so far I am not impressed. The 4 households I was visiting in this area, 2 of whom are Bob Howard customers are not impressed and have said they'll never buy or do maintenance with them again. There is still time to change our mind but again, for now, this has not been a positive experience. More

Very poor customer service. Service manager unavailable. No reply to my voice mail messages to call me Service manager unavailable. No reply to my voice mail messages to call me More

THE SALE MAN IS A LIAR SAYING THAT THE CAR WAS SOLD WHEN ALL THESE CAR DEALERSHIPS THE CARS THAT YOU TRADE IN THEY JUST SHIPPED THEM AROUND TO THE OTHER CAR DEALERSHIPS AT A REDUCED PRICE AND THEY WANT TO F ALL THESE CAR DEALERSHIPS THE CARS THAT YOU TRADE IN THEY JUST SHIPPED THEM AROUND TO THE OTHER CAR DEALERSHIPS AT A REDUCED PRICE AND THEY WANT TO F*** PEOPLE OVER WHEN THEY WANT TO TRY TO GET ONE AND SAY THAT THEY'RE SOLD AND THEY'RE NOT THERE AND SO YEAH WHEN THAT'S ALL THEY DO IS LIE THEY AIN'T NOTHING BUT LIARS BE MOVED AROUND FROM DEALERSHIP TO DEALERSHIP TO DEALERSHIP OH THAT IS SO MUCH MORE BETTER THAN ACTUALLY SELLING THE CAR TO ACTUAL PERSON THAT NEEDED THE xxxx THING don't trust lying salesman More

Everything was fine I had problem with a oder in side I felt I got the runaround wanted me pay at a discount went to Toyota dealership where the Tahoe was they took care of the problem no question asked felt I got the runaround wanted me pay at a discount went to Toyota dealership where the Tahoe was they took care of the problem no question asked More