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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,257 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,257 reviews

October 07, 2023

Took my $550. 00 with 0% fix They are there to rub customer Charged me first and did 0% fix. Had to return with issue unresolved More

by Nar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
0% rating
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to hear you were unhappy with the price and result. I would be happy to look into the issue if you could reach out? I simply do not have enough information to work on. Please call or email me directly at 614-880-2824 or justin@caldwellchrysler.com. Thank you! -Justin Harmon (General Manager)

October 06, 2023

Everyone was very helpful and able to help me into the vehicle I wanted. They were willing to work with us to make it happen. More

by Rissyk1990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wilson
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear to negotiations proved to work for both parties. Dealers are not in a great spot right now with higher priced vehicles and ballooning interest rates. Albeit Used car prices have come down, monthly payments have not and budgetary constraints are a real thing. Thank you for giving us a shot to earn your business and taking the time to provide feedback. -Justin Harmon (General Manager)

October 06, 2023

Very professional got my car right in figured out what was wrong with it got it fixed and back to me in record time. Thanks a lot. More

by Rsmith93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Really happy to see Logan receiving some fan mail. Only her 2 second month in her new position (Service Lane Manager) and proving she has the know how and energy to make it work. Thank you for the kind words and choosing Bob Caldwell to trust your vehicle. -Justin Harmon (General Manager)

October 06, 2023

Cody Mudd-Curtis and team are awesome. The communication and professionalism is second to none!! More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Todd! Cody has been a rock holding down that service department. Despite his youth, Cody is our senior service advisor and has come such a long way from working nights as our oil change advisor. Really neat to watch his progress. Thank you Todd for the endorsement and choosing Bob Caldwell to take care of your vehicle. -Justin Harmon (General Manager)

October 05, 2023

Very helpful and thorough. Appreciate the truthful upfront approach to my unique situation. I’ll definitely will recommend this dealership for future car purchases. More

by David M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Lawson
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback David and pleased to see we were able to make the visit worthwhile. Have a great week and weekend! -Justin Harmon (General Manager)

October 05, 2023

They are disrespectful for me and they don’t welcome you at all and they cheep More

by tbokobah1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt pickens
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well, so not our best feedback this month and sorry the experience was poorly received. Happy to jump in and get involved to understand a bit more. 614-880-2824 is my direct extension and justin@caldwellchrysler.com is my direct email. Sorry for the hassle and happy to make it right if deemed appropriate. -Justin Harmon (General Manager)

Oct 15, 2023 -

tbokobah1 responded

Still my car is not fixed

October 05, 2023

Dino was very friendly. We had an issue with the first jeep we were interested in and they immediately found us a comparable vehicle. More

by kirstiemedors
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to hear the original vehicle had some issues. We make mistakes and machines are made to break but as long as our folks are fast to think and show they care, outcomes can be positive. Thank you Kirstie for sharing the experience and happy to hear Dino was on his game. Appreciate your understanding, business, and review. -Justin Harmon (General Manager)

October 04, 2023

My service advisor was very communicative. He was very informative and helpful. Would come again! More

by nadlyrenaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Big time review. Kevin is continuously graduating through the ranks as a service advisor and always important to hear customers reactions. Thank you for the review and glad to hear Kevin made the experience a pleasant one. -Justin Harmon (General Manager)

October 03, 2023

They helped me tremendously I’m so grateful. The people there know what they are doing and try to help families. More

by estepmisty77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance guy was THE BEST, Dino Westerfield
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate you recognizing that this industry is not full of snakes and frankly we have a very solid group that truly does care. Thank you for the kind words and the opportunity to earn your business! -Justin Harmon (General Manager)

October 02, 2023

Tyler was super amazing, we like our gladiator . Five star experience. Great popcorn and kool aid. More

by smo.beach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Plas
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Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, love to hear the popcorn and kool aid were was well received, that's a riot. We obviously cut out the popcorn during Covid and after a year and half, there were more requests to fire it back up. I always thought popcorn in the showroom was a bit "old timey car dealer offerings" but after enough requests, it only made sense to clean it up and keep it rocking. Thank you for the opportunity to earn your business and taking the time to provide feedback. -Justin Harmon (General Manager)

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