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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,256 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,256 reviews

November 16, 2023

Not coming back, ever. Never got back to me on price for new Grand Cherokee. Could not program key fob. More

by Former Customer
Recommend Dealer
No
Employees Worked With
Do not remember, threw away his card
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I would be happy to jump in immediately and very sorry if the team dropped the ball. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Again very sorry but happy to make things right. -Justin Harmon (General Manager)

November 15, 2023

Nice people, great service. I’m going to stretch this review to the minimum of 15 words. I just reached it. More

by Mta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet.
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We appreciate the rating and thank you for trusting Bob Caldwell for any service needs. Hope the upcoming holidays find you well! -Justin Harmon (General Manager)

November 15, 2023

Great costumer service. Listens to your concerns of your vehicle. Keeps you updated about your vehicle(as to if any recall is due on the vehicle) More

by Arbai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lawson
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the kind words. It's what every customer facing business should do every time but there is a noticeable difference when done correctly. Thank you for the business Arbai and taking the time fill out the review. -Justin Harmon (General Manager)

November 15, 2023

They were very helpful getting me a loner car during my time waiting for my car car to be looked at. More

by Donaldkbrown7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady service advisor blond hair
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We currently have 30 loaner vehicles yet 300 open repair orders. No car lot has enough loaner vehicles to cover for the amount of parts on back order. That said, thank you Donald for recognizing when a loaner is necessary. Glad to hear the service went as expected +. Appreciate your business and review. -Justin Harmon (General Manager)

November 14, 2023

Excellent service. great people, my experience with them was good. Very helpful Salesman Robert we really appreciate all the help. More

by samuelmartinez964
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Debolt
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Albeit only Roberts 3rd month in the business, he has only received positive feedback from his customers which (obviously) is not going unnoticed. Thank you Samuel for providing Robert and Bob Caldwell an opportunity to earn your business and thank you again for providing feedback. It's the only wind to help us know where to sail. Cheers! -Justin Harmon (General Manager)

November 13, 2023

I've been coming here for a long time. I was a little disappointed with my last experience. Usually, everything is great, not this time. I went in for an oil change and asked to have m More

by 09jprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't work with any of these people
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I apologize for the less than ideal service and would be happy to assist if there is anything I can do? Already brought this review to the attention of our service manager and director. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the feedback and sorry we were not on our game during your most recent visit. -Justin Harmon (General Manager)

November 13, 2023

The salesman did a good job in helping us with the purchase of my truck. A extra shout to the finance guy who encouraged us not to under sell my 2011 Ram. I was able to sell my truck for 9000. Thanks More

by Dwight.Riffell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the experience went smooth and you received some good advice from the team. It's not always about making money. Appreciate the business Dwight and thanks for taking a couple minutes for the shoutout. Hope the holidays treat you well! -Justin Harmon (General Manager)

November 13, 2023

I took my jeep in because the auto stop function wasn’t working. They had my jeep for six days and when I got it back, it was still not working even though they said they replaced the auxiliary battery and More

by Amanda Knieper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry for any delays and hassles Amanda. We commonly see the auto stop function stop for various reasons and some are normal for jeep operations. That said, we understand and apologize if you need to bring the vehicle back in. If you feel that you are not receiving the support from the staff please let me know. 614-880-2824 is my direct extension and justin@caldwellchrysler.com goes straight to my inbox as well. Thank you for the business and feedback! -Justin Harmon (General Manager)

November 13, 2023

The truth is I'm not happy at all, I've taken my car to get it fixed and you can't tell what the fault is, how is it possible, that's what you're supposed to do. I'm so disappointed in the cars I bought. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Daniel, I agree with you that we should always be able to fix a customers concern unless we have a condition that is intermittent. This usually comes with electrical issues that present themselves every so often. In these instances we can not duplicate customers concern we often are asked to check all of the wiring but a majority of the times, this is not efficient and sometimes impossible to track down an issue that is not presenting itself while in the shop. Consistent with all mechanical shops. That said, I would be happy to jump in and take a deeper dive if you would willing to provide some details. Direct line 614-880-2824 or justin@caldwellchrysler.com. -Justin Harmon (General Manager)

November 12, 2023

My experience was excellent. Robert treated us amazing we were in out pretty quickly. I will recommend this dealership to my friends and family. More

by Olga.martinez40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert DeBolt
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see Robert with his 1st review! Robert has spent much of his time thus far training, shadowing and making sure he is ready to take customers. Sounds like his efforts have paid off and really appreciate you Olga letting us know that the time you spent here was not wasted. Hope the rest of your week goes well and thank you for the business and review! -Justin Harmon (General Manager)

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