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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,256 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,256 reviews

November 22, 2023

It was very welcoming and a pleasure to work with the service team. Especially the Service Advisor I had. He was informative and pleasent. 10 out of 10. More

by Achevallard86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

These reviews mean a lot. Most folks are not thrilled to have to visit a service department even when it is voluntary. That said, any compliments to those "in the trenches" really speaks volumes. Thank you for your business and review! -Justin Harmon (General Manager)

November 21, 2023

I have no idea the status of my Gladiator. My last two oil changes/tire rotations didn’t include any statuses of my tires, filters, brakes, nothing at all. I have asked for these things. I ask More

by cjblessing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisvet Rizo
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Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for bringing this to our attention CJ. This was very helpful to understanding who we need to speak to and how we can make the experience better for the next customer. That said (and when written) I instructed our managers to reach out immediately to supply you the information that was missed during your visit. If your concerns have not been satisfied, please don't hesitate to reach out to me directly. I can be reached at 614-880-2824 and justin@caldwellchrysler.com. Very sorry for the poor customer service but want to make sure we fix our mistakes and ensure you feel valued. Thank you again for your business and review! -Justin Harmon (General Manager)

November 20, 2023

Excellent customer service, take cake my vehicle nice and quick. I was driven in without an appointment but still they took me with my service need. More

by buddhi katuwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lawson, Jessica Gonzalez-Corona, Tucker Detweiler, Patrick Ledenko, Jay Powers, Abe Buentello, Joe Fenstemaker, Jonathan Johnson, Kali Hutchinson, Nevada Easley
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, makes it really tricky when an appointment is not necessary for express business and at the end of the day, it works as long as we can show customers the value based on the time spent. Looks like the team nailed this one. Thank you Buddhi for your business and taking the time to leave a review. -Justin Harmon (General Manager)

November 19, 2023

Devin was a wonderful salesperson. Very kind and respectful throughout the process. He was diligent on returning calls and answering questions. Most of all he was extremely patient wit More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Simms
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Mike. We do not want any of our staff to sell with a hint of pressure. Fact of the matter, pressure should never be necessary when making any purchase if the product and price are in line. Thank you for mentioning that Mike and glad to hear the experience turned out to be a good one. Thank you for the business and taking the time to leave the review. -Justin Harmon (General Manager)

November 19, 2023

Amazing staff, amazing customer service. . I'm very happy I chose to go to Caldwell for my car. More

by Big Red
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it! We try our hardest to make sure we can show a little more customer service than some of the bigger dealer groups and we feel like we are doing that when we get reviews like this. Thank you for allowing Dino the opportunity and pleased to hear that it was not a waste of your time. -Justin Harmon (General Manager)

November 19, 2023

My Jeep was serviced in the timely manner. The waiting areas are clean and comfortable. Very relaxing experience. More

by Maurice V Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the summary Maurice! Funny that you mention the cleanliness as 2 weeks ago we just switched cleaning companies. The timing could not be better for a review. Thank you for the business and review! -Justin Harmon (General Manager)

November 18, 2023

Was very professional! A very personable person. Answered every and all questions that I had! More

by haidleralexa02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Not the first time we have heard this but the consistent positive reviews we hear from Dino's customers really makes us appreciate his efforts and reinforces why Dino is the face of Bob Caldwell. Thank you for providing Dino with the opportunity and glad to hear (once again) that Dino took the opportunity seriously. -Justin Harmon (General Manager)

November 17, 2023

Everyone is cool, had no trouble getting my car taken care of . Would recommend for sure. More

by Dema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Dema. We are just coming off armageddon from UAW strike. None of the parts were showing up and when they did, they were weeks, sometimes month+ late which led to some serious aggravation. Glad to hear that we were able to get you in and out and thank you for recognizing the efforts Dema! -Justin Harmon (General Manager)

November 17, 2023

I had a great experience at the dealership. Shane was incredibly helpful and attentive today. More

by V. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane McLoughlin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that Shane was able to assist you with your evaluation. Shane is helping customers with the current market value of their vehicle while having your vehicle serviced. We totally understand most people are not interested in trading when they intend on coming to service but having the knowledge of what equity you have in your vehicle in this crazy market (we think) is valuable. Glad to hear you feel the same. Thank you for taking the time to endorse Shane's efforts. -Justin Harmon (General Manager)

November 16, 2023

Wendy my service advisor was fantastic. She had the answers for all my questions. The dealership was very clean and everyone was very professional……A+ Thank you. More

by lucky7764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy
Report | Print
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That is great to hear. We are very fortunate to have Wendy as our front post advisor. She is good with customers and very knowledgeable. Glad to hear it when customer and manager views are on the same page. Appreciate your business and review! -Justin Harmon (General Manager)

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