Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear everything worked out Charles! Also Charles I like to note that you are Khloe's 1st review as a sales person which is pretty cool! Thank you for the business and taking the time to help us with the feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derrick has proven himself to have all of the customer service requirements and he has been here long enough to prove he understands process and product knowledge. Just need to find a way to get more customers like yourself in front of Derrick. Thank you for the business and taking the time highlight the visit. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derrick does have a very kind and professional demeanor. Rooting for him to repeat his sales person of the month performance executed in May. It's folks like you Dusty that can make it happen. Appreciate the business and reach out to Derrick, the sales managers, or myself if there is anything we can do for you. Cheers! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Jen! Lucky to have Dino representing Bob Caldwell and eager to get Brandon on the floor selling. Thank you for the business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

This is part of the story and I am the General Manager and the review deserves a response, so here we go. The vehicle was serviced less than 59k miles and purchased at 59,213 miles, that's true. We do not perform maintenance on vehicles until they are due or after the due date. That has been our process for decades and to speak candidly, this is common practice among most franchise dealerships. Our staff does not say "If anything goes wrong, it's covered". We train them better than that. What's not disclosed, vehicle was purchased by a business, not a consumer. Saying that, we do not treat businesses different from a consumer but important information when making the decision to provide goodwill. What's also not disclosed is that a local mechanic had been maintaining the vehicle and should have recommended a transmission service. What was also not disclosed, the vehicle has never been back to our shop since purchase. What was also not disclosed, the vehicle had been to another competitor dealership where they should have recommended a transmission flush. What was also not disclosed, the warranty company stated, if at anytime the transmission service had been completed prior to failure, the repair would have been authorized. The final variable that had not been disclosed, the vehicle has more than 30,000 miles after reconditioning was completed. Ms. Armstrong, I am sorry for the predicament. I do support service contracts and commonly assist customers outside the scope of the contract. We have no problem providing customers with reconditioning history. We do it everyday. The comment when we discussed the matter was that you "assumed" that we had completed a transmission service, not that we would not disclose. We spend over $25,000 average on goodwill per month outside coverages for customers. I can't press the importance of utilizing dealers and maintaining vehicle through dealers. It can be a common misconception that dealers "rip people off in service". This is just a difference in opinion. Does a dealer have a responsibility to maintain a vehicle prior to when services are due? Does a customer have a responsibility to maintain a vehicle? Does a technician servicing a vehicle a minimum of 3 times over the last 30,000 miles? Does the competitive dealer need to recommend the proper services based on a vin specific maintenance schedule? Over the last 2 decades in this business the complexity has increased. Each situation is different and right, wrong or indifferent, I don't feel that we are the responsible party here knowing all of the facts disclosed between the review and the response. I guess we let the general public decide. I understand your frustration and very sorry you are going through this. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always nice to hear from start to finish the experience went smooth. Thank you for sharing your visit and appreciate you providing Tim and Bob Caldwell an opportunity to earn your business. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well I apologize if anyone here came off as angry or made you uncomfortable. I also apologize for taking a couple days to respond. Always like to review the paperwork and discuss the transaction with those involved. After reviewing the paperwork I see where our manager provided a quote with our financing through Kemba and a worksheet with you going directly through Kemba. We always offer a service contract also with our worksheets. My understanding is this is when this became a problem for you and I'm sorry that was a problem. Nonetheless, nothing illegal, immoral, poor tactics and certainly no need to send to 3 different review sites after the research. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always rooting for Mr. Diddle. Born and raised here Tim is what you see. No smoke and mirrors. Just here to get a customer the information they need to make an educated decision. Common response for those lucky enough to work with Tim. Thank you for summarizing your thoughts on the visit and thanks for giving Tim and Bob Caldwell the opportunity to earn your business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Amy! It's how a car buying experience should be. Erik has many years of practice and although I never loose sleep over trust in Erik, it's reassuring to hear from customers like you. Hope your Tesla treats you well throughout your ownership. Thank you for the business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Garrett has been on a nice run as of recent. Scoring his best month in July he has not slowed down in August. Always great to see folks that show to work to work. Thank you for the feedback and opportunity to earn your business. -Justin Harmon (General Manager)