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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,256 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,256 reviews

December 05, 2023

Charged $200 to do absolutely nothing. I will never being my vehicle back here. Total waste of time and money. More

by AlexisMallett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz
Report | Print
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Alexis for bringing this to our attention. I looked into the Repair Order and I don't disagree that one hour of check out may seem a bit excessive. That said, there is always going to be checkout time on any repair and there was easily half an hour to confirm the cause of your complaint, confirm it was an isolated issue and and produce the proper repair needed to fix your issue. If you would like to give me a call I would be happy to see what I can do to make you happy. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Thanks and sorry for the not-so-well-received visit! -Justin Harmon (General Manager)

December 04, 2023

Dropped our car off for a safety recall on a Friday. We were told we'd get a call if it wasn't going to be done that day. We did not get a call. I called Saturday morning for an update and they were una More

by morrisse3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
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Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very apologetic for the miscommunication and happy to jump in and help. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Again sorry and let me know what I can do to make this right. -Justin Harmon (General Manager)

December 03, 2023

Vinny was excellent while helping us buy our new keep Grand Cherokee. He made the buying process super smooth. Brad also did an amazing job assisting us through the buying process. More

by Mason Powell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Vinny Selby, Brad Mays
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Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Mason! Vinny is on fire with 7 sales in the 1st 5 days of the month. Certainly pacing for a new record if he keeps it up. Thank you for highlighting Vinny and other team members that made the visit worth while. Much appreciated Mason. -Justin Harmon (General Manager)

December 03, 2023

Nice people, they really worked hard to take care of me and get a deal that works. More

by shawn.gravens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Selby
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Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback Shawn. Usually a busy month for the sales team and albeit a tough few months happy to see folks like Vinney are still providing service that warrants a 5 star review. Thank you Shawn for the review and opportunity to earn your business! -Justin Harmon (General Manager)

December 03, 2023

Very easy transaction, no pressure at all, didn’t try to add on anything that I didn’t want or try to get you into a loan that you don’t want. Would definitely buy from again or recommend to friends and fam More

by JE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Debolt
Report | Print
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback and that's something we discuss often is "pressure" is not part of the road to the sale at any point. It's a unfortunate tactic that plagues our industry and not good for the customer and employee. Thank you JE for complimenting Robert's approach and thank you for the opportunity to earn your business! -Justin Harmon (General Manager)

December 03, 2023

So pleased with how friendly and knowledgeable everyone was. I love my new car. Thanks More

by Wagoneer woman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FI. Steve Staub. Great job. Always good to see him, Dino Westerfield, Joshua Shepard, Jack Bowshier
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Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Why thank you "Wagoneer Woman", sounds like a super hero. That's an awesome machine and something Jeep dealers have been asking the manufacture for decades to produce. Glad it's available and glad to hear it's well received from the customers. Thank you for the 5 star review and opportunity to earn your business. -Justin Harmon (General Manager)

December 02, 2023

Awesome environment with outstanding customer service among the employees. I was impressed with the services I received from bod Caldwell More

by bigken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Lisvet Rizo, Todd Montgomery, Cody Mudd-Curtis, Kevin Watson, Logan Horn, Matt Pickens
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Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Big Ken. On a side note, I was just hanging out with a good friend Monday that we call Big Ken, crazy. Glad to hear the service went smooth and appreciate the kind broadcast to all of the service staff. There job does not get easier around the holidays and can't tell you how much these types of reviews help motivate. Have a great end of the year and thank you again for the business and taking the time to review! -Justin Harmon (General Manager)

December 02, 2023

Lost my keys and paperwork. Was there a half an hour before they finally found the keys. But with no paperwork, who knows what work was done. Very disappointing. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who I talked to.
Report | Print
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Scott apologize that your advisor was not prepared upon arrival and would like to offer your next oil change for free hoping this will help with your latest experience. If you print this out and present during your next visit I will personally sign off. Again sorry for the wait and I will continue to work with staff to better smooth out the process. Thank you for the feedback and hope the holidays are treating you well! -Justin Harmon (General Manager)

December 01, 2023

Had a fast turnaround time to get my truck back on the road. Everything went smooth More

by ddcallahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician Todd Parker took the time to personally discuss my truck with me as well as the work that he did do. Very nice to have this type of personal touch with a technician , Cody Mudd-Curtis
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Dec 01, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

...and it typically is with Cody. Thank you for highlighting Cody's process and we appreciate your business. -Justin Harmon (General Manager)

December 01, 2023

My appointment was scheduled for 11:00 am on a Tuesday, for a simple service. It was not worked on until Thursday, leaving me without my car for two full days with no notice or warning. Communication from More

by Kbonomo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Montgomery
Report | Print
Dec 01, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to see this and I would be happy to look into this if you would be willing to reach out. If this is something we dropped the ball on I promise to make it right. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the business and sorry we were not on our game during your visit. -Justin Harmon (General Manager)

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