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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

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Reviews
Vehicles
4.6
1,381 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,381 reviews

February 03, 2024

Came early before open on a Saturday and allowed me to pull in the Express Oil Change. The person signing me in took my information to get my service started. Took 35 minutes and I was out. The cashier su More

by dbrhhern83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Feb 07, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, that's a great story and appreciate you sharing. Drives me nuts when businesses wait until the very second to open doors and vice versa, shut doors the minute they close. We see this almost daily where our folks will work 30/60/ sometimes 120 minutes passed closing to piece a deal together. Thank you for acknowledging Todd's respect for your time. Have a great week! -Justin Harmon (General Manager)

February 03, 2024

Easy peasy. I knew what I wanted, the price was right, no hassle. Big thank you to Tim and Robert! More

by brianstamper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle, Robert Debolt
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Feb 07, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear your vehicle purchase was less than painful. Tim and Robert sit next to each other and happy to hear between the two of them, they were able to make the process run smooth. Thank you for your business and review! -Justin Harmon (General Manager)

February 03, 2024

Great service and very kind staff. Priceing was reasonable. The mechanic did a good job on my jeep. I was impressed. And I got my Jeep back in a reasonable timely manner. More

by kylee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Feb 07, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Kylee. The new Service Director made it a point out of the gate to slow the schedule down so those with scheduled appointments can get in and out in a manner that is reasonable. Although we do have a backlog in appointments his other priority is more technicians. Glad to hear that you were happy with Todd representing himself and the business. Thank you for choosing Bob Caldwell to work on your vehicle! -Justin Harmon (General Manager)

February 03, 2024

Service department is great. Todd was extremely helpful and thorough. He made sure all our concerns were addressed. More

by ebmasterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Report | Print
Feb 03, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate you endorsing Todd's efforts! Taking the time to leave compliments like this means a lot to the individual and helps all of us succeed. Have a great weekend! -Justin Harmon (General Manager)

February 02, 2024

Accepts appointments and were punctual. Answered questions and kept me informed during my visit. Cody was very helpful and a great service rep. More

by hbfa6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier exhibited excellent customer service., Cody Mudd-Curtis, Steve Welch
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Feb 03, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate you highlighting the importance of constant communication. Thank you for your business and review! -Justin Harmon (General Manager)

February 01, 2024

The service Department took care of the problems that I had identified as well as additional issues that were found. More

by MJVZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Report | Print
Feb 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

2 in a row for Mr. Montgomery and welcomed feedback. Thank you for highlighting the experience and hope you are repair free for years to come. -Justin Harmon (General Manager)

February 01, 2024

Todd is very nice. His service is very good. Although I almost wait three months for the special part. More

by Yvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Report | Print
Feb 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, parts have been a nightmare even post UAW strike. We apologize for the wait and glad to hear we were eventually able to get you on your way. Glad to hear Todd made the process a little less stressful. Have a great week and thank you for your business Yvonne! -Justin Harmon (General Manager)

February 01, 2024

Great customer service from start to finish. Everyone was really nice and took care of you. I’ll be returning to this dealership from now on. More

by Shawn_M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson, Steve Welch
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Feb 03, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Look to hear that feedback. It's tough to create a mood and sometimes it's hard to know how customers perceive employees attitudes when we work together everyday. That said, appreciate the check in and compliments. We appreciate your business Shawn! -Justin Harmon (General Manager)

February 01, 2024

My wife and I broke down the other day and didn't know what to do so we had our truck towed to the closest dealer where they said it would be about 2 weeks before they could get to it we were so distort a More

by karencleve2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Report | Print
Feb 03, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, that's not a good scenario and glad to hear our team was able to recognize your predicament. On the other side, we have added 2 technicians in the last couple weeks and still looking for 2 more to keep ahead of the schedule. Glad to hear a bad situation turned out better than expected. Thank you for your patience Karen and hope your February is finding you well! -Justin Harmon (General Manager)

January 31, 2024

There was some confusion about having a loaner car available for me. However kevin, the service advisor and the service manager solve that problem. They were able to get the car in almost immediately More

by JK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Report | Print
Feb 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the confusion was sorted out in a manner that met your expectations JK. Communication and execution is the key. Appreciate the business and review! -Justin Harmon (General Manager)

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