Bob Caldwell Chrysler Dodge Jeep RAM

This is the 2nd vehicle that we have purchased from Bob Caldwell Chysler Dodge Jeep Ram. On both occasions, we worked with Josh Shepard. Josh is a fantastic salesperson who takes the time to listen and f Caldwell Chysler Dodge Jeep Ram. On both occasions, we worked with Josh Shepard. Josh is a fantastic salesperson who takes the time to listen and find the right vehicle for your needs. The entire process is stress free, and my wife is happy with her choice. No buyer's remorse here! More

I took my car in on 12/18 at 12 pm for a scheduled appointment for coolant smell in car. Was told that that I was placed in a queue. Waited until almost closing time and tried to call to get a status. appointment for coolant smell in car. Was told that that I was placed in a queue. Waited until almost closing time and tried to call to get a status. Took 6 unanswered calls to finally find out they never looked at my car and it would be tomorrow before they could. On 12/19, my car was finally looked at, but service advisor had no idea what they did. Talked to shop foreman and was told they couldn't find a leak with pressure testing so it seemed like that was all they were going to do. Finally got to where he would drive car in the morning and would call with update. On 12/20 I received no calls and had to call service 18 times with no answer before finally getting someone to check status, but by the time I was able to talk to service, the shop foreman was gone and no info on problem. On 12/21 I called 6 unanswered times before finally getting status that heater core was leaking and that shop foreman forgot to follow up and let me know what the problem was. Got pricing and a estimate on time for repairs. Was told possibly 12/22 but more than likely 12/26. I received no calls on 12/26. I called 12/27 and was told the shop was waiting on a couple of parts and now it might take until 12/28 until car was finished. My car was finally finished on 12/27. Luckily, I was on vacation and could go without my car, although I was constantly being pushed to use a rental car supplied by the dealer which would be charged back to warranty. During the whole time I asked multiple times to talk with the service manager. I was able to talk to her on 12/19 but requested multiple other times to talk to her, only to be told she was in a meeting, away from her desk or had left for the day. Each time I was told that a note was left for her to call me. I never received a call from the service manager. Overall, probably the worst communication of any business I have dealt with, with the excuse being they were short on staff so that's why they didn't call or answer phones and why it took so long to even look at my car. If you make an appointment, you expect to have that slot, not be put in a queue and wait 2 days before the car is looked at. Service did great on fast lane oil changes, but not sure I would go back again for anything else More

Had a pleasant experience at Bob Caldwell. I had the pleasure of working with Ethan and he was very patient and considerate of achieving my goal and he made it happen, again thanks Ethan! I had the pleasure of working with Ethan and he was very patient and considerate of achieving my goal and he made it happen, again thanks Ethan! More

Kevin was great to work, very professional and was able to answer all of my questions right away to answer all of my questions right away More

The staff was super friendly and very helpful. Kevin made the entire process of buying my new 2500 Ram a breeze. Kevin made the entire process of buying my new 2500 Ram a breeze. More

Tim was amazing, found me everything a need & stayed with what I wanted to pay. Was so kind to my kids & I. Best experience I had buying a new car. what I wanted to pay. Was so kind to my kids & I. Best experience I had buying a new car. More

They fixed several problems with my car, thank you. The problem was that they gave me an appointment for Monday and when the staff arrived they told me that I had to leave the car until Tuesday and it The problem was that they gave me an appointment for Monday and when the staff arrived they told me that I had to leave the car until Tuesday and it turned out that the car was delivered to me on Saturday, I had a lot of problems that week getting to work, but I am Be aware that this is a free service and will have its organizational problems. More

Very helpful made the whole purchase process smooth and easy. Will definitely recommend this dealership to others. easy. Will definitely recommend this dealership to others. More

Kevin was very professional and helpful. Making this purchase go very smoothly. I will be returning for my future trucks Making this purchase go very smoothly. I will be returning for my future trucks More

Tim Diddle did great with putting me in my dream Chevy Trailboss! We picked one out, but found another with more options that I wanted Trailboss! We picked one out, but found another with more options that I wanted More