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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,256 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,256 reviews

January 03, 2024

The appraiser in my opinion a liar and a third! I drove two hours to make a deal that I had negotiated over the phone and in a nut shell had to take less than half of what my trade worth in order t More

by fschoolcraft
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dino Westerfield
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Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry Mr. Schoolcraft for the value offered not meeting your expectations. I did review the General Sales Managers appraisal form and without gong through details there were a couple items that brought the price we could offer down that were not known about prior to the vehicle arriving. I hope you can understand where the manager was coming from. If not, I can be reached at 614-880-2824 or justin@caldwellchrysler.com. My apologies. -Justin Harmon (General Manager)

January 03, 2024

Great Service, but I had to wait for 1 hour before my car was taken for service and that should not happen More

by Amer Dahche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Amer, I certainly apologize for the wait and something we constantly discuss. The factory requires us to be "First come, First serve" on the express lane however this process lends itself to these types of results which is clearly not ideal. Thank you Amer for the feedback and your review inspires me to reopen the conversation with management. Hope the New Year is finding you well and thank you for your business! -Justin Harmon (General Manager)

January 02, 2024

Always efficient with my time and very courteous. Waiting room amenities leave a bit to be desired. More

by Joebeck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Another guy, can’t remember his name, took the time to make fresh coffee, Cody Mudd-Curtis
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Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Joe. We are scrambling as we are short a few technicians currently but happy to hear that we were able to get you in and out of the shop in fast order. Thank you for your business and taking the time to leave comments. -Justin Harmon (General Manager)

December 31, 2023

It was low pressure and easy process. Would highly recommend them. Ian was great. I drove 140 miles because of how I was treated in the process. More

by scr1226
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Gossett
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Jan 02, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We thank you for taking the 140 mile chance that the experience was less than expected. Thank you for the opportunity to earn your business and appreciate the review! -Justin Harmon (General Manager)

December 31, 2023

Dino was very patient, kind, professional, patient and easy to work with. Thank You so much. More

by annette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield, Jaohn Maula
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Jan 02, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Annette for endorsing Dino's efforts and your experience. It means a lot for our current customers to be happy in order for long term success. Hope the New Year finds you well! -Justin Harmon (General Manager)

December 31, 2023

Muy buena atención son amables y te ayudan a encontrar exactamente el carro que quieres More

by Neydrix
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Fereira
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Jan 02, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for endorsing Jose's efforts and we appreciate the opportunity to earn your business! -Justin Harmon (General Manager)

December 30, 2023

Worked well with us and went above and beyond to meet pur needs, very good expierence. Thanks to sakes guy Tim Diddle. More

by jameslmc1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
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Jan 02, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love to see Diddle's name attached to a 5 star review. Very customer centric from our point of view and his intentions are always focuses on the customer but nothing is definitive unless it comes from the customer. Thank you James for the opportunity to earn your business and we really appreciate the review! -Justin Harmon (General Manager)

December 30, 2023

The sales representative was very knowledgeable, and courteous. Kevin delivered a vehicle at a fair price. More

by Lforman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
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Jan 02, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Kevin and all of us at Bob Caldwell appreciate the business and endorsement. We are all here to assist if you have any issues or questions and hope your new truck does you well for many years to come! Thanks! -Justin Harmon (General Manager)

December 30, 2023

All around good people that I deal with. CODY is great and good to follow up with me. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
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Jan 02, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Really appreciate it Bill! We were down quite a few heavy players in December and thrilled to see and hear from customers (like yourself Bill) that folks like Cody stepped it up and made sure the focus was still there. Thank you for trusting Bob Caldwell to take care of your vehicle and means a lot for customers to take the time to let us know how we are doing. Thanks again. -Justin Harmon (General Manager)

December 30, 2023

Sales person was nice, kind, professional, and courteous. He made me feel comfortable buying a car. More

by Sandra.henderson97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Report | Print
Jan 02, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Sandra! With Dino's history, we assume that he takes care of his customers but these reviews and Chrysler surveys are the only true way to know so appreciate you taking the time Sandra to report back with your experience. Thank you for your business! -Justin Harmon (General Manager)

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