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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,256 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,256 reviews

January 12, 2024

The service staff was efficient and friendly. The work that was done on my car was good and the price reasonable. The waiting room was comfortable. More

by jmurdock1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Jan 13, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that. Back in 2018 we had a small stuffy out dated area and finally we able to give the customers multiple areas to help the wait be a bit more hospitable. Glad to hear everything went well and thank you for the review! -Justin Harmon (General Manager)

January 12, 2024

Phenomenal customer service and value. Highly recommend their business for any services needed in the future More

by FULLER.JOSHUA.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Lisvet Rizo, Todd Montgomery, Cody Mudd-Curtis, Kevin Watson, Logan Horn
Jan 13, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the endorsement Mr. Fuller. Good news, we just just onboarded a solid Service director so if you are happy now, customer service should only get better. Appreciate your business and review! Stay warm! -Justin Harmon (General Manager)

January 10, 2024

I had a appointment on the 2nd of January for an recall, and was told I could wait on my car or drop it off. I dropped my 2014 Jeep Cherokee off on the night of January 1st so my car would be there first th More

by tydalwave
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz
Jan 13, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry for the delay. That happens and often is not a fault of anyone but don't like to hear that the communication was an issue and something we will address. Very sorry for the inconvenience and in the event you need a loaner (I can help coordinate) or would like to talk in greater detail I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Happy to assist. Thank you for the business and feedback. -Justin Harmon (General Manager)

January 10, 2024

Had an appt. . They did not get any work done the day of appt. No phone call to tell me it would not get done. Was told check in is when I get put in the cue. So More

by crisgo91
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Mudd-Curtis
Jan 13, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry Cris for the hassle and having your schedule impacted. We are short a few technicians and have a hand full that are going through the hiring process as we speak. With new management starting last week, I can assure you and everyone else that this will be corrected. Again sorry for the inconvenience and something that we take serious and making a primary focus currently. Appreciate your business and feedback and if you would like to speak in further detail you are more than welcome to reach out directly. My direct line is 614-880-2824 and email justin@caldwellchrysler.com. Stay warm and hope we can re-earn your business. -Justin Harmon (General Manager)

January 10, 2024

I’ve been coming here since I purchased my vehicle. They handle all my request promptly and to my standards. Thanks and see you in about 6 months. More

by jonnea03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Jan 13, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Really appreciate the kind words and loyalty to Bob Caldwell. Means a lot to have loyal customers that not only continue to come back but willing to take the time to highlight the experience. -Justin Harmon (General Manager)

January 09, 2024

Great customer service Workers done pretty quick. Mechanic was very knowledgeable. Great prices would recommend two friends and family also great inventory on cars. More

by jjhumphries34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks JJ for taking the time to review. Glad to hear the folks you worked with, were able to make the visit worth your while. Have great start to the New Year! -Justin Harmon (General Manager)

January 09, 2024

Dealership ended up needing my car longer than originally scheduled to perform services and as a result, they requested to come and pick my rental while i was out of town and drop my car off at my house (inf More

by jordcrof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, if the vehicle was simply dropped off with items in the vehicle I could understand why the staff would be surprised but when we pick up a vehicle or have a vehicle returned the process is to check the exterior and interior to ensure it's clean, FREE OF CUSTOMERS BELONGINGS, and no damage. Pretty standard and apologize that this was not done correctly. If there is anything that I can assist with my direct information 614-880-2824 or justin@caldwellchrysler.com. Happy to help and I appreciate the feedback. -Justin Harmon (General Manager)

January 09, 2024

I love Bob Caldwell, they treat me rite every time I come in for service More

by deephan1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Deephan for endorsing Kevin's efforts and thrilled to hear this is consistent with prior visits. Hope this reply finds you well! -Justin Harmon (General Manager)

January 09, 2024

Worked with Ethan Fisher, he was able to find a vehicle that suited my needs. Dedicated staff to finding the perfect fit for me and my family. Highly recommend shopping and servicing here at this location. More

by issacanderson091
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Fisher
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Coming off a 180 vehicle month, pleased to see that even with a lift in volume the quality and attentiveness to the customer is not hindered. It means a lot to me to know good and bad visits but always like to see the good reviews. Thanks for endorsing those that made the car purchasing a good experience. -Justin Harmon (General Manager)

January 08, 2024

Simply Amazing! Would Always Do Business With Them Again. The Whole Experience Was Flawless, Thank You Guys. More

by diga93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance Guy; Name Forgotten Sorry, Joshua Shepard
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Flawless!? Wow! Thank you for allowing the process to flow the way you wanted it to go Diga! Appreciate your business and thank you for taking the time to highlight the experience! -Justin Harmon (General Manager)

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