Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,256 Reviews
Call Dealership (614) 888-2331
View Awards

1888 Morse Rd

Columbus, OH

43229

Directions

By Type

Showing 1,256 reviews

January 17, 2024

Todd was,and is Fantastic, I had great service. I will bring my car always to Bobb,Calwell Jeep&Chrysler. Jerome Harper Sr More

by Jerome Harper Sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the endorsement Jerome and happy to hear everything is going smooth. Appreciate the business and review! -Justin Harmon (General Manager)

January 17, 2024

Selling new commercial vehicles with older rusted beds. 2 months later and issue not resolved More

by JK
Recommend Dealer
No
Employees Worked With
Kevin Adams, Brad Mays
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I believe Brad (Sales manager) was helping you with this but happy to jump in. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Can't tell the customer name or vehicle from the review but want to take care of you as deserved. Thanks. -Justin Harmon (General Manager)

January 17, 2024

Kevin’s Adams was AWESOME. Very smooth transaction from start to finish. Would highly recommend! More

by Boglawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Boglawn! Kevin has had a great run here in the last 4 weeks averaging 3-4 sales per week and not a single complaint. Fortunate to have him as part of the team. Thank you for the business and feedback! -Justin Harmon (General Manager)

January 16, 2024

Communication is not their forte. I thought my car would be ready the next day; instead, it took 4. All they had to do was tell me, but they never called to advise me. More

by JBW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Such a simple concept and the number 1 complaint from customers industry wide. We will continue to hammer this as a focus JBW and sorry that we were not able to meet expectations. -Justin Harmon (General Manager)

Jan 20, 2024 -

JBW responded

Thank you. The actual work was excellent. But I was traveling over 800 miles back home trying to miss inclement weather & the stress caused by the lack of communication was unnecessary & unprofessional. But I disagree with this being widespread as I bought my Jeep in Washington State & live in Massachusetts. NEVER have I not been called when my car was being serviced. I called four times, but there was no callback. You'd be out of business in Boston.

January 16, 2024

I bought a vehicle from this dealership several years ago and had a great experience. I chose to return for a new vehicle and the experience was just as good. More

by kkares56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the repeat business and Dino continues to be a foundation where customers have comeback to buy 3/4/5 cars from him. We are fortunate to have employees that have planted roots and a great example of the benefit of sticking with any position. Thank you again for the business and taking the time to review. -Justin Harmon (General Manager)

January 16, 2024

They did the recall as noted, mounted and balanced my tires that I brought in and an oil change.The only issue I have with the service is they recommend wiper blades, I replaced them less than 30 days ag More

by Jeepdad74
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, that's a major concern and I think you gave us a pretty good score that said. I will be sure to look into why we recommended wipers and sorry for the poor multi-point inspection. Thank you for the business and feedback. -Justin Harmon (General Manager)

January 15, 2024

I really appreciate the great and speedy service that Bob Caldwell provides. Thank you again see you soon! More

by roysterdiane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery, Kevin Watson
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Diane. It's great to hear despite the spike in service traffic we are able to get folks in and out. Thank you for your business and review! -Justin Harmon (General Manager)

January 15, 2024

I always take my car to the dealer and I always deal witk Kevin. He is always professional, respectful and knowledgeabl. He answers all my questions and if he doesn't know the answer he always takes the tim More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Really appreciate the endorsement Deb. Kevin has proven that he can take care of customers as he continues to understand the department and industry. Thank you so much for the years of loyalty and taking the time to write. Stay warm! -Justin Harmon (General Manager)

January 15, 2024

I had a very good experience with Bob Caldwell. I took my jeep to get serviced and it took them less than the time that was quoted to. I really appreciate how they handled my vehicle. I had a very More

by Triva3803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet Rizo
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Triva! Lisvet continues to progress and thankful for customers like yourself that appreciate her and the other advisors effort. Hope the New Year finds you well Triva and we appreciate your business! -Justin Harmon (General Manager)

January 14, 2024

The work took longer than estimated due to one of the technicians being out. More communication would be better through the process. Would be great if they gave my jeep a wash before I picked it up. Did More

by Jbwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Report | Print
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback JB. We have 1 tech starting next week and actively interviewing for 2-3 more. Apologize for wait. Lost 3 last month unexpectantly and although this is not an excuse, we want to make sure everyone knows we are not ignoring the need. Thank you for the business and appreciate your understanding. We will address the communication concern. -Justin Harmon (General Manager)

1
...
29
30
31
...
126