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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,256 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,256 reviews

February 01, 2024

Great customer service from start to finish. Everyone was really nice and took care of you. I’ll be returning to this dealership from now on. More

by Shawn_M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson, Steve Welch
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Feb 03, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Look to hear that feedback. It's tough to create a mood and sometimes it's hard to know how customers perceive employees attitudes when we work together everyday. That said, appreciate the check in and compliments. We appreciate your business Shawn! -Justin Harmon (General Manager)

February 01, 2024

My wife and I broke down the other day and didn't know what to do so we had our truck towed to the closest dealer where they said it would be about 2 weeks before they could get to it we were so distort a More

by karencleve2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
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Feb 03, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, that's not a good scenario and glad to hear our team was able to recognize your predicament. On the other side, we have added 2 technicians in the last couple weeks and still looking for 2 more to keep ahead of the schedule. Glad to hear a bad situation turned out better than expected. Thank you for your patience Karen and hope your February is finding you well! -Justin Harmon (General Manager)

February 01, 2024

The service Department took care of the problems that I had identified as well as additional issues that were found. More

by MJVZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Feb 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

2 in a row for Mr. Montgomery and welcomed feedback. Thank you for highlighting the experience and hope you are repair free for years to come. -Justin Harmon (General Manager)

January 31, 2024

Todd is very nice. His service is very good. Although I almost wait three months for the special part. More

by Yvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Feb 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, parts have been a nightmare even post UAW strike. We apologize for the wait and glad to hear we were eventually able to get you on your way. Glad to hear Todd made the process a little less stressful. Have a great week and thank you for your business Yvonne! -Justin Harmon (General Manager)

January 31, 2024

Good good good good good good good good good good good good good good good More

by derricksowards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
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Jan 31, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

OK, we read you loud and clear. Good is good. -Justin Harmon (General Manager)

January 31, 2024

I bought a 60 thousand dollar scat pack and both warranties and didn’t even get a dodge hat 🥲 More

by Jeffrey Hardy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Selby
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Jan 31, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Jeffrey I would be happy to compensate you a hat. 614-880-2824 and justin2caldwellchrysler.com. Now you just need some decent weather to really enjoy that machine. Congrats on the purchase and appreciate the review! -Justin Harmon (General Manager)

January 31, 2024

There was some confusion about having a loaner car available for me. However kevin, the service advisor and the service manager solve that problem. They were able to get the car in almost immediately More

by JK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Report | Print
Feb 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the confusion was sorted out in a manner that met your expectations JK. Communication and execution is the key. Appreciate the business and review! -Justin Harmon (General Manager)

January 31, 2024

Ethan was very helpful in our buying experience. 10/10 would recommend Ethan to anyone looking for a new vehicle More

by Nicoledye123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Fisher
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Feb 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ethan received a fantastic amount of good reviews for his first month and sounds like he was a heck of a pick up. Thank you Nicole for endorsing Ethan's efforts and thank you for giving Ethan and Bob Caldwell an opportunity to earn your business! -Justin Harmon (General Manager)

January 31, 2024

Tyler did a great job with showing us what we wanted and answering any questions we had as well as Steve with financing. More

by Camyers54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Plas
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Feb 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that the experience went smooth. We appreciate your business and taking the time to review! -Justin Harmon (General Manager)

January 31, 2024

Dino and Vince made our purchase experience very easy and efficient. They did a fantastic job meeting all of our needs! More

by gecox
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield, Vinny Selby
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Feb 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that the twosome were able to check the boxes. Thank you for taking the time to write a review and hope your vehicle treats you well for many years to come. Welcome to February! -Justin Harmon (General Manager)

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