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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,256 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,256 reviews

February 21, 2024

They always take care of me. The communication is good and they keep me posted on the repairs More

by Brgsfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet Rizo, Todd Montgomery, Kevin Watson
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Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Touching base (even if there is no big update) is the easiest way to gain or lose a customer. Communication is so critical and something we hammer on all of the time. Thank you for highlighting the importance. -Justin Harmon (General Manager)

February 21, 2024

Bob Caldwell is courteous, professional, informative and kind. They treated me with respect and answered all of my questions without hesitation. I am pleased with their service. More

by Smilerealbig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
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Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Smiling real big is a necessity to help customers (and frankly anyone you encounter) comfortable. Glad to hear the experience was well executed and we appreciate you (and all of our customers) taking the time to leave a review. -Justin Harmon (General Manager)

February 20, 2024

We were greeted very promptly and graciously as we arrived. The service was wonderful and they even went out of there way to keep my two Young children happy while we grinded through the process of a More

by Steinwender.1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
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Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It can get confusing when there are 2 sales people involved and lends itself to drop communication. That said, unless every sales person were to work everyday, we see it important to have a buddy system and thrilled to hear that your experience was not hindered based on that process. Thank you for the feedback and the business. -Justin Harmon (General Manager)

February 20, 2024

Dino was a huge help with my purchase! ! Super nice to deal with and awesome on the test drive! More

by Forsha2015
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield, Vinny Selby
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Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear everyone was respectful and professional during your visit. Hope your vehicle treats you well for many years to come! -Justin Harmon (General Manager)

February 20, 2024

Good dealer. Everything was fine on my service appointment. The guy was so helpful and nice More

by Pierinamantilla30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet Rizo
Report | Print
Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

New processes and people are making the difference. Highest customer service scores this month than we have seen in years. Thank you for applauding Lisvet's efforts and glad to hear you had a welcomed experience. -Justin Harmon (General Manager)

February 20, 2024

Easy check in, short wait, great service. Nice job. I will bring my car back again. More

by MCappetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Retention is an underrated KPI these days and something we are really focusing on. Thank you for endorsing Todd's efforts and relaying the importance of customer service. -Justin Harmon (General Manager)

February 19, 2024

Ethan was helpful and supportive of my needs. He took very good care of us. More

by Kodiakjud
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Fisher
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Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ethan is one of the managers favorite based on his ability to listen and retain what they are asking of the staff. Glad to hear his efforts were well received. -Justin Harmon (General Manager)

February 18, 2024

We got so much help in finding the perfect vehicle for what we needed. We were in and out and appreciated everyone’s help. More

by kariboetcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Selby
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Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear Vinny represented himself and the company well. We are all here in the event you need something down the road. Hope your new set of wheels treats you well for years to come. -Justin Harmon (General Manager)

February 18, 2024

Very easy and painless process. My salesman Dino was fantastic as was the Finance Guy. Forgive me I can’t remember his name. In and out in about 45 minutes. Couldn’t be happier More

by Cjaquier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Report | Print
Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

45 minutes is wildly fast and impressed that you were able to make that happen Cjaquier. Our job is to spped up or slow down based on the customer's preference so glad to hear Dino was able to keep up with ya. Thank you for the business and review! -Justin Harmon (General Manager)

February 18, 2024

Compré un auto con María Vergara estoy bien contento por su servicio e excelente atención muy contento con su servicio More

by Maikel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Vergara
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Feb 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Me alegra saber que la visita valió la pena. Sin duda María se ha convertido en una experta en su campo. ¡Gracias por el negocio y reseña Maikel! -Justin Harmon (Gerente General)

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