Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Optimal timing. For quick services (air filter, oil change, rotation, wipers) we try to keep the visits to no more than 45 minutes with a detailed inspection but 30 minutes is smoking fast. Appreciate the feedback Cole and thank you for your business. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Melissa, very sorry that we did not meet your expectations. I did check to make sure the tires that you purchased were 1) New and 2) specifications for your vehicle and please to tell you that they are. Also happy to see that we were able to provide a discount on those tires. I can assure you money does not come first. This most recent repair you had done yielded no extra income for the company. In regards to repairs after the sale, we price all of our vehicles accordingly and if we do a deal for a customer seldom will pay for additional items after a deal is completed unless there was something missed in inspections. If there are cosmetic issues, we try to address as many as we can prior to a customer purchasing but we do not claim that we can sell every vehicle without exterior wear and tear. It's just not possible after the sale. During the sale, we are able to negotiate this but we make sure that when the paperwork is signed that both parties agree that we owe you nothing and you owe us nothing. That's the only way we have found that the price is negotiated fairly and without additional variables. Hope that you are willing to give us another shot and again apologize if you were unsatisfied with your latest visit. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wow! Made your dreams come true is awesome....and just in time to enjoy while the weather starts to heat up. Thank you highlighting the experience and glad to hear you were able to find the perfect vehicle to fulfill your dreams. Enjoy! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Chad. We have been selling dozens of vehicles out of state based on the aggressive pricing strategy and welcome those that are willing to take the leap of faith. Glad to hear the trip was worth it. Thank you for the business Chad and appreciate you taking the time to endorse Dino and Bob Caldwell. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Cortney. Camille, not only new to Bob Caldwell, she is new to the industry so happy to have her on board and looking forward to seeing what she can do. Heck of a way to start. Thank you for the business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the endorsement Ryan and thank you for the business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Jessica you clearly know what you are talking about and although this is not necessarily a difficult install we have seen some terrible (and frankly unsafe) installs. Glad to here our folks received your endorsement. Happy pulling. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for taking the adventure on and thrilled to hear the trip was worth the hassle. You must have picked 1 of the total 6 days the roads were bad this Winter. Perseverance pays off. Thank you Amber. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's fulfilling and rewarding for our technicians to fix an issue that another shop was not able to. Pleased and fortunate to have the skill set that we do here at Bob Caldwell. Thank you for the business and feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wendy has proven her value based on the amount of positive feedback she receives from her customers. That said, thank you Jeremie for letting us know that Wendy is still on target to make it work. -Justin Harmon (General Manager)