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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

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Vehicles
4.6
1,385 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,385 reviews

September 05, 2024

Customer service is great until the sale is done…. horrible experience and I would never recommend anyone to go here . She has to be fairly new as her inexperience shows. She lied, accused me of lying More

by Buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Camille Dephillips
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Sep 06, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to hear that the experience was less than ideal and happy to jump in as needed. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. I will continue to investigate the issues and try to correct the process so that we do not repeat the experience for another customer. Thank you for the opportunity and the feedback. -Justin Harmon (General Manager)

September 04, 2024

Tim was awesome/easy to deal with, very friendly and professional made the transaction smooth and no stress More

by b1gj0sh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
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Sep 06, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

No stress is super important to myself and sales management. We always preach to the staff to earn the sale and only after you need to ask for the business. If the customer has additional concerns, each concern must be met with an answer that satisfies the customer before we can ask for the sale again. Pushy sales is not fun for anyone. Thank you for the feedback and thrilled to here the visit went well. -Justin Harmon (General Manager)

September 02, 2024

Tim Diddle and Nick Brown were amazing. Their Customer Service was very on point. They made sure I left with and vehicle that I needed and could afford. More

by simewo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle, Nick Brown
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Sep 06, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great combo! Both are very attentive to the customer's needs and glad to hear the visit went smooth. Thank you for the business and taking the time to post a review! -Justin Harmon (General Manager)

August 26, 2024

Camille DePhillips was great and so helpful. She made our long wait pleasurable. Thank you so much. More

by tayler.coffee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Dephillips
Report | Print
Aug 28, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well Tayer, very sorry that you had a long wait. That should not happen as we have 3 F&I managers and none on vacation. That said, happy to hear more and would love to hear why it took so long. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. That said, really appreciate the kind review and information. Appreciate your business Tayler! -Justin Harmon (General Manager)

August 22, 2024

Knowledgeable, polite, respectful, recommended everyone to use Bob Caldwell. Nice people who do this job More

by sehutmire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Konidla
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Aug 23, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well I need to meet this Konidla because I've never heard of them. Either way, glad he/ she made a good impression. Appreciate the review and business! -Justin Harmon (General Manager)

August 20, 2024

Excelente servicio, muy amable respetuoso, cumple con todos los requisitos para tenerlo como trabajador de una empresa, 100% responsable More

by Gustavo Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Vergara
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Aug 21, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

¡Me alegra saber que todo salió a tu gusto Gustavo! ¡Jorge ha sido un gran jugador de equipo y es un placer trabajar con él! Muchas gracias por las amables palabras y el negocio Gustavo. -Justin Harmon (gerente general)

August 17, 2024

The staff (specifically Dino) are professional, attentive, and pleasant to work with. Everything was efficient, quick, and easy. More

by bgrocki1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Aug 21, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's the way the experience is supposed to be and if there is one guy that understands process repetition, it's Dino! Thrilled to hear your visit was worth the time and effort. Thank you for the business and taking the tie to review! -Justin Harmon (General Manager)

August 17, 2024

Dino is amazing to work with. Very professional, attentive and fun to work with. Five stars!!!!! More

by Michaela.Grocki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Aug 21, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Michael. Dino is the model for practice makes perfect! With over 1500 vehicle delivered under his belt, not only are we fortunate to have him on the team and representing the business, he enjoys the benefit of knowing what it takes. Great to hear that everything went smooth during your visit Michael. We appreciate your business and thank you for leaving a review! -Justin Harmon (General manager)

August 16, 2024

Personable salesmen, made the experience enjoyable and painless. Dino is the man thank you good sir More

by gusvus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Aug 17, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Gusvus! Very happy with Dino and on the same line with his customers. Lucky to have folks like Dino on the team. Thank you for your business and taking the time to leave a review! -Justin Harmon (General Manager)

August 16, 2024

Miles Ray was our salesman and he was AWESOME! ! Great personality and well knowledgeable about cars. Thank you for helping me get my Camaro! We will be returning customers. More

by osunut27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miles Ray
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Aug 17, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

This is great and MIles 1st sale here at Bob Caldwell. We were talking about the deal in this morning's sales meeting and Miles said the cool part was the 1st customers I sold a vehicle to were nice people. Makes it that much more of a cool experience. Thank you for your business and review and helping Miles sell his 1st car! -Justin Harmon (General Manager)

Aug 17, 2024 -

osunut27 responded

We will return as customers for another vehicle! We will request Miles of course. 😊

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