Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see Camille complimented for her efforts. Glad to hear that your experience met your expectations. Thank you for the business and taking the time to write a review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well we appreciate the effort Sean. Glad to hear everything went smooth! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's what we like to hear. More than ever service has been plagued with terrible parts control from the factory. It is not unusual for us to see half the parts requested on backorder and that makes for a bad experience for the customer. Thrilled to hear that this was not the case for your repair and appreciate you taking the time to highlight Rodney and the shops efforts. Have a great week! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Rachel has really picked up product knowledge and process way faster than the average salesperson. Clearly talented and so far not a single bad comment from her customers. Thank you for the feedback and appreciate the opportunity to do business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Tim is no stranger to good reviews and there is no such thing as too many. Glad to hear the vist went smooth. Thank you Latray for your business and feedback! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you very much! Very impressed with Jorge. His attendance and consistently top level of service toward his customers is very evident and reviews like this cements that opinion. Hope your new purchase treats you well for many years to come. Thank you for your business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Mike, I'm sorry if you felt that we were trying to lie to get you in the door. Since you already asked for an 84 month 7% interest, that payment is $650 per month and a calculator can tell you that. The trade in is obviously the kicker and we don't know what a trade is worth until it's here and we appraise it. $5000 in equity would get you the $550 payment you were looking for. Obviously we could not come to that number and I'm sorry that you feel that your time was wasted. Best of luck! -Justin Harmon (General Manager)

Mike responded

I have the email where I said if you could get me 4% interest we could make it work for my needs. You quoted me over 7% interest actually. The 7% was what I stated I could get from my personal bank. Whatever makes you guys feel good about the situation you just go with that. I wasted five hours when you guys should have said no way we can get that close. Don’t get me in the door and try to find a used truck for that payment price point. I specifically was asking about a certain truck.

Bob Caldwell Chrysler Dodge Jeep RAM responded

Derek is only in his 2nd full month of sales and we all think he is going to do a dynamite job. Certainly feedback like this helps and Derrick further his trajectory. Thank you Rico for working with Derrick. We appreciate the opportunity to earn your business! -Justin Harmon (General Manager)

Rico Martinez responded

DONT CHANGE ANYTHING! He’s a great salesman. I have 16 years experience in sale being a retail trainer. I have an eye for talent and he’s got it. He’s self motivated, has the desire to CONNECT with his customer. Ask probing questions in casual convo. That alone is the hardest talent for a sales person to gain. I personally feel it’s a GIFT not a teachable talent. He’s got it. Just give him all the knowledge you require your team to learn and he’ll be a manager soon. 2nd month could’ve FOOLED ME! Loved everything about Derek’s pitch and approach to selling.

Bob Caldwell Chrysler Dodge Jeep RAM responded

Miles, albeit newer to Bob Caldwell has received quite a few positive compliments from his direct supervisors and happy for his growth in the position. Obviously the true test to his success is customer feedback like this. Thank you for the feedback and business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's really great to hear Mykal. 2 5 star reviews in the 1st week of the month shows he is really locked in to making this a solid month. Thank you Mykal for giving Miles an opportunity to earn your business and taking the time to endorse the transaction. Have a great weekend! -Justin Harmon (General Manager)