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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,204 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,204 reviews

March 15, 2024

Tyler was my salesman and he was EXCELLENT. He wa helpful, listened to my wants for my new car, and was patient with the changes I kept making. More

by tiarajwilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Plas
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Mar 16, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate it Tiara! Tyler continues to impress his managers with his work ethic and execution. Glad to hear his customers feel the same. Thank you for your business and review! -Justin Harmon (General Manager)

Helpful
March 13, 2024

Tyler H. was very helpful with picking the perfect truck and getting me in and out! More

by Tyler P.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Herrig
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Mar 16, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sounds like it was meant to be...my son is also named Tyler and we have another sales person whose name is Tyler.....Taking over the world! Appreciate you taking the time to review and hope your new truck treats you well for many years to come! -Justin Harmon (General Manager)

Helpful
March 12, 2024

Tim was great to work with and helped me get a good deal on a used vehicle. Highly recommend More

by Ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
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Mar 16, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that Ryan. Tim is really starting to find his groove and has a nice stretch of customer endorsements. Thank you giving Tim and Bob Caldwell an opportunity to earn your business and thank you for the feedback! -Justin Harmon

Helpful
March 11, 2024

If your ever in the need of a commercial truck, Kevin Adam's at Bob Caldwell Chrysler Dodge Jeep Ram is your guy. Tremendous salesman who was extremely polite. Highly encourage you to stop in. More

by grinehart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
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Mar 11, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate you highlighting your time with Kevin. Kevin had a bang up December and usually a pause in commercial business the first couple months but he is back at it and despite more sales, still keeping customers happy, the way we like to see it. Thank you for your business and review! -Justin Harmon (General Manager)

Helpful
March 10, 2024

The overall process too long, way over priced, and didn’t fix all my issues. Something I asked for to be checked in a diagnostic was missed, and I was told it would be looked at in the end, and then they did More

by Thedoob78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisvet Rizo, Kevin Watson
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Mar 11, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to help out. Need to be able to locate the history file so if you would kindly reach out, more than willing to see what I can do. Sorry for the hassle. Direct line- 614-880-2824 or justin@caldwellchrysler.com -Justin Harmon (General Manager)

Helpful
March 10, 2024

Dino was SUPER easy to work with, he gave us options that we didn’t even know were available and we walked out with a BRAND NEW Ram! Super excited!! Thanks Dino!! And, btw, this our 3rd vehicle from Dino. More

by nancy.stanley101119
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Mar 11, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Nancy and we can feel your excitement. That makes it fun for us as well. Hope the new vehicle treats you well for many years to come and let us know how we can be of assistance. -Justin Harmon (General Manager)

Helpful
March 09, 2024

I st an appointment weeks in advance to have tires put on and TPMS put on and alignment. I dropped car off at 7am and they gave it back around 345pm at least 10 people went before me and when I arrived Todd More

by Renz614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Montgomery
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Mar 11, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Greatly apologize for the experience. We have sent out emails to all of our customers for the last 2 months that we are now taking appointments and yet customers are still coming in without an appointment. This caused some issues Saturday as we typically see 20-30 vehicles, we had over 40 show. That does not take away from the fact that you had an appointment and I apologize. If there is anything I can do please reach out 614-880-2824 or justin@caldwellchrysler.com. We have already addressed the issue so that we do not allow the drive ins to effect the appointments in place. -Justin Harmon (General Manager)

Mar 29, 2024 -

Renz614 responded

I called Justin and thanked him for having tires put on but the other two items were incomplete. He advised he didn’t see anything in the work order which is okay. This is customary for the way they handle customers who are right. I used expletives and I was hung up on. Didn’t bother to call back but I now tell everyone not to go there for anything.. Dino the salesman is the only person who has treated me with the upmost respect and he remembers who I am every time I come. I purchased the car from this dealership and tried to be a loyal customer but can’t wait to find a new car with a new brand! Bob Caldwell left a horrible taste in my mouth for good! They care more about newer vehicles and working on what they feel Is a priority. I stand by my words and actions and will never work with them again. Can’t imagine anyone that had more service than me and I stopped having issues on the car when I stopped taking it there. I live and die by these words I write..The fact that I’m the 3rd owner on an 08 charger that I’ve had for 8 years shows that I cleaned up after both owners and am very knowledgeable about the car. I didn’t ask for a diagnostic, I scheduled an appt for what I wanted done and they couldn’t fulfill that completely. My TPMS light is still on but hey, like Bob Caldwell shows “who cares?! “ I complain and get told it’s not in the work order or neither is my appt.. Todd was very inconsiderate and tried to make up for it with coupons but I still shouldn’t have had to pay almost $400 for work not being completed. I wasn’t even offered any appt to bring the vehicle back in to finish it.They gave Poor customer service so I gave them a poor customer’s attitude.

Helpful
March 08, 2024

Camille was very helpful and knowledgeable. I didn’t feel pressured to make a decision. I had my mind set on one Jeep and end up getting a better model. More

by Sjackson10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Brown
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Camille's official 1st month and her first review! Great to see and hear. Thank you for highlighting Camille's efforts and thank you for your business. -Justin Harmon (General Manager)

Helpful
March 08, 2024

Been happy with service and help that I have gotten from them.Wendy has been very professional to work with. More

by fdevans55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you. A lot of deserved accolades for Wendy and never tired of seeing them. Thank you D Evans for your business and taking the time to review! -Justin Harmon (General Manager)

Helpful
March 08, 2024

This dealership body shop takes 3 hours to complete a 30 minutes job ,never take my car again to fix there. Not serious on TIME More

by xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz
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Mar 09, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, biggest problem is workers right now....very sorry for not respecting your time and promise this is where our efforts are. If there is anything I can do I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the feedback and business despite missing the mark here. -Justin Harmon (General Manager)

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