Bob Bell Chevrolet of Bel Air

Courteous and professional On my third Chevy working with Sam Walters. Sam always goes that extra mile to assure his customers their complete satisfaction. What he promises is w On my third Chevy working with Sam Walters. Sam always goes that extra mile to assure his customers their complete satisfaction. What he promises is what you get and if it can't be done, he is upfront in telling you so. For my part, a man you can trust. More

Professional, upfront, honest car dealership Manager Chris Silk and Salesperson Miki are the best. Purchasing our 3rd vehicle from Bob Bell was a pleasant experience. Miki found just the car fo Manager Chris Silk and Salesperson Miki are the best. Purchasing our 3rd vehicle from Bob Bell was a pleasant experience. Miki found just the car for us. He explained the options and gave us plenty of time to discuss the options without any pressure. We will definitely be back to Bob Bell! More

Still waiting Here for a computer update. I was told it would take a little over an hour. My "appointment " was at 8am. Car in at 7:45am it is now 10:27am. I will d Here for a computer update. I was told it would take a little over an hour. My "appointment " was at 8am. Car in at 7:45am it is now 10:27am. I will definitely move on from this dealership. More

BELLCARE with a stipulation If I could give the dealership a NO STAR I would. First let me say that they have the most dishonest employees working for them. I had purchased a equ If I could give the dealership a NO STAR I would. First let me say that they have the most dishonest employees working for them. I had purchased a equinox with them which included Bellcare Advantage, this quote is taken right from there website (When you buy a new or certified pre-owned vehicle from Bob Bell you can buy in confidence, knowing that your Bob Bell Chevrolet of Bel Air serviced engine is guaranteed for life. You'll also enjoy free oil changes and tire rotations for the life of your vehicle). Well about 2 months ago my crossover's check engine light came on and I took it in knowing that I have what it stated above. They called and said that 2 of my engine sensors located on the ENGINE need to be replaced and that its not covered. Well I went right to the Bob Bell's website and the flyer they gave me when I brought the car and it says "Engine Guarantee for Life" no ifs, ands or buts. I told them to look at there own website and read what it says because it doesn't have an asterisk that says ask sales for more details or have small fine print at the bottom that explains whats covered and not. She then proceed to say that its only INTERNAL engine parts they cover and that my sales person's should have told me that when I purchased the car and that there is nothing they are going to do about it if i want it fix I have to pay. I have my car back NOT FIXED and I'm still trying to make them pay for what is clearly a mistake they made. This is not the right way you do business and treat loyal Chevrolet and GM customers and after 3 cars purchased from them I will not be doing any more business with them again. More

No pressure sale Bought used. Dealt with Jesse. Showed me cars in my price range. Very personable. No pressure or "let me ask my manager". Got a good price. Dealt with Bought used. Dealt with Jesse. Showed me cars in my price range. Very personable. No pressure or "let me ask my manager". Got a good price. Dealt with other friendly guys there as well. Again no pressure, no pushing. Easy to talk to and deal with. Would have liked a full tank of gas and coolant but I guess that was for new cars. Did get napkins in back and a CD in player. Minor issues. Will come back to buy again. More

read carfax closely Hi I have bought 3 previous cars at dealership with no issues. Fourth time it fell apart. Was told used jeep liberty had clean carfax. My fault took t Hi I have bought 3 previous cars at dealership with no issues. Fourth time it fell apart. Was told used jeep liberty had clean carfax. My fault took their word for it. Brought it back immediately when I found accident damage. They gave me trade in value for car I just bought. This happened a while back but I am still pissed at dealership since I was a regular customer. Question their integrity gm at that time was extremely cocky and arrogant More

Great Staff Hard Workers After looking at a lot of different cars I decided to look at a Sonic RS. When I arrived at the dealership I was promptly greeted by my salesman Jesse After looking at a lot of different cars I decided to look at a Sonic RS. When I arrived at the dealership I was promptly greeted by my salesman Jesse Fletcher. I went and got the car immediately and we went for a test drive. After we went to the office to go over the numbers but at that time they didn't work out. I don't have the best credit and knew it would be hard work. After two weeks instead of giving up he kept trying. My salesman and his uncle, who also works their, kept at it. Finally getting me the price I want on the car that I wanted. Also they cut my interest rate in half. I would recommend them to anyone I know. It was a awesome experience More

Best sales and service around! I live in Pennsylvania, and I will go nowhere else to purchase and service my vehicles. I have bought several cars and trucks from Mark Conrad. His k I live in Pennsylvania, and I will go nowhere else to purchase and service my vehicles. I have bought several cars and trucks from Mark Conrad. His knowledge, passion, personality, are second to none. He has earned my trust and always gives me the best deal. I will never second guess his honesty and integrity. I will always drive a Chevy! More

Equinox purchase out of state. Purchased a 2013 Equinox in October of 2014. The price was fair for the vehicle but their trade in offer for our 2012 Cruze Eco was very low. Appare Purchased a 2013 Equinox in October of 2014. The price was fair for the vehicle but their trade in offer for our 2012 Cruze Eco was very low. Apparently chevrolets depreciated at unimaginable rates only within the walls of chevy dealerships. We are having a baby in February so we traded the sport compact in for an SUV so we could tote around baby stuff and actually fit a car seat comfortably. We live in Delaware but since I have had a previous good experience with Bob bell of Bel Air, I decided to go back to buy another car. The overall salesman aspect of wheeling and dealing was fine. I was okay with that. But when it came to tags and title documentation and registration for another state, they didnt have a clue. We were told they would order our tags for us and mail them to our house. We were told by the dealership to turn in our our DE tag since they were not "SUV tags" at our DMV and we needed to just wait to recieve the new DE tag. Well, once we went to the DMV, we were told that we did not need to turn in these plates and that they were good for vehicles up to 3900Ibs. Too late, Bobby Bell has our money and new plates ordered... 2 months go by and no plates show up. I recieve an email from the salesman telling me I need to go get the vehicle inspected and I need to mail the inspection paperwork directly to their title company. I go and get the inspection and DMV service rep in the inspection line says they dont need to inspect 2013's... Did the inspection anyway and overnighted the form. Meanwhile the paper tags are on the verge of expiring and still no plates. Paper tags expired Dec 31. I called the person in charge of tags over at Bob Bell in bel air, Roberta. I asked if they needed anything else for me in order to get the tags mailed to us. She informed me, No, theres usually a long back up period for them to mail the tags. She issues us another temporary tag till January 30th 2015. In 3 days, I will not be able to drive the SUV legally. I told Roberta this and her response is "Just dont get caught" with a light chuckle. Now I am wondering how I was talked into letting them go ahead and save me the pain of going to the DMV to get tags and registration when I could have them streamline it for me? I can go to the DMV right now, throw down the $140 or whatever the cost is going to be and have my tags today, no 5 month wait period. This is out of control. I am not a person who easily complains about a service. If I get cold eggs and bacon at Dennys, I eat it and leave a tip. Ive called and talked to Roberta 4 times. Each time she cant tell me any new information on my tags other than theres a wait period. She cant issue me another paper tag which will force me to go get paper tags myself. Todays date is 1/27/2015 and I purchased my vehicle October 30th 2014. Our baby is due February 20, 2015 and a vehicle I bought to welcome our new child into this world will not be legally driveable. I guess I will have to take my wife to the hospital on a bus or the hotrod race car in the garage... I wouldnt buy a used bicycle from these people. Just my 2 cents. My previous experience was with Mark Conrad before all this tags and title shennanigans. He was great to work with. Got me the car I wanted and at a price I could handle. Even worked with me on the trade without a problem, no haggling. Just agreed to the terms. Bought the car and was out the door in an hour or two. This was back in 2009. I was hoping I was able to work with him again but I did not see him there. Update: I dont know if this review the result of it but I recieved a call from Roberta and they picked up my tags and overnighted them immediately. I recieved them this morning 1/28/2015. More

Great Experience I have bought two vehicles from this dealership, a Tahoe and an Escalade. I bought both of my vehicles from Sam who provided me first class customer s I have bought two vehicles from this dealership, a Tahoe and an Escalade. I bought both of my vehicles from Sam who provided me first class customer service and goes above and beyond for all of his customers. The dealership now offers free lifetime old changes and tire rotation which definitely saves you money when driving a large SUV. I recommend this dealership to all of my family members and friends who are looking to buy a new vehicle. More