Bob Bell Chevrolet of Bel Air

I purchased a new Chevrolet Silverado 18 months ago. The buying experience was great and that’s where it ends. For let 25 days I have tried to get a defective windshield replaced. Something has failed i The buying experience was great and that’s where it ends. For let 25 days I have tried to get a defective windshield replaced. Something has failed inside the middle layer of the glass. Took it back to Bob Bell and was told there was something wrong but GM needed to look at it. My truck is less than 2 years old. I was also told not to drive the vehicle as it was unsafe. I was told that they had never seen an issue like this in over 40 years of experience with GM. I was never offered a loaner. I was also advised that Bob Bell would contact the GM rep and have them contact me by Friday of thought week I took the vehicle in. It has been more than three weeks since my visit and no one has contacted me yet. I have called back to the dealership many times, and everyone pushes it off all the GM. I was told to issue a complaint with GM which I did. Again three weeks later and I still haven’t heard a thing from anyone. I have been a GM customer for over 40 years and the Bob Bell customer for over 20 years. This will be my last purchase from both. So much for a 36 month bumper-to-bumper warranty plus extended warranty. They are great until you need them. No one can tell me what the problem is with the windshield only that it’s not covered by my bumper to bumper warranty. The term environmental fallout has been mentioned as a possible cause. If that’s the case, then most of the vehicles in my neighborhood should have the same issue but they don’t. This is Bob Bell and GM’s way of telling me that they don’t really care. Good luck if you choose to buy from either Bob Bell or GM they do not stand behind their product. More

Bought a car last month from them had an issue I wanted them to look at and salesman wanted nothing to do with me and referred me to service. Service told me it would be $170 to look at it. I'll take it so them to look at and salesman wanted nothing to do with me and referred me to service. Service told me it would be $170 to look at it. I'll take it somewhere else before I give them another dime. More

Nice, and friendly, dealer consultants. ...works to correct any problems... follow up and informs customer. ...works to correct any problems... follow up and informs customer. More

This place has dropped the ball again! ! Just don’t waste your time. Check engine lights after repairs again. Third time!! ! Just don’t waste your time. Check engine lights after repairs again. Third time!! More

I would never recommend this establishment to anyone, and I wish there was an option for zero stars. We were having a great day and looking to purchase a car. Travis Rowe stated that he was a manager and aft I wish there was an option for zero stars. We were having a great day and looking to purchase a car. Travis Rowe stated that he was a manager and after having a horrible experience with him, I called back to speak with a “different manager” and was told that he was in fact, NOT a manager. I don’t appreciate being lied to. This place clearly runs on dishonesty and they’re okay with that. I’m not sure what kind of business this place is running But DO NOT purchase a car from here, visit Jones up the street or go anywhere else. After speaking with several people, I’m not the only one who unfortunately feels the same about this place. More

Such a professional place , took my car in for a oil change and it needed new front rotars and breaks when I heard that my heart dropped , but thanks to the best service writer Tina Wolff , it was just change and it needed new front rotars and breaks when I heard that my heart dropped , but thanks to the best service writer Tina Wolff , it was just perfect , helped with discounts and got the lowest price possible for me I would definitely bring it back for future appointments , not to mention the mechanics there . Took less then a hour for everything everybody there PROFESSIONAL!! More

I boght a 62k Silverado from Bob Bell in Belair and after a few weeks my running light/blinker was only working half of the time after starting the vehicle. I call them they said to bring it up so they can a few weeks my running light/blinker was only working half of the time after starting the vehicle. I call them they said to bring it up so they can look at it to fix. After taking the vehicle up there multiple times, they claim they could not get the light not to work so they did not fix it. The last time I picked it up from being left at the dealer the light did not come on when i started it so I showed the salesman who sold the vehicle to me and the general manager of the place and still did not solve or attempt to help me. This was a brand new truck and definitely with in the warranty got absolutely no help. I was a returning customer but I will go elsewhere for now on. We bought 3 vehicles in a 2 month time frame from Bob Bell Belair, one for me, my wife and daughter. I also told them my steering wheel was off center and they did not adjust it back. They just said it will work its way out. Then, when I see my wife's vehicle show up in our bank loan - the payment and signer/cosigner was all entered in the opposite of what should of been. They payment were supposed to be entered as bi-weekly but was done as monthly. This place is not worth my time and will not be going to someone who does not care about you or how much money you spend on a vehicle. On the bright side I took my vehicle to my local Chevy dealer and they installed a new light right away. More

After buying our new car a few months ago and being very happy dealing with BobBell, we took our vehicle in for its first (covered under the new vehicle agreement) oil change/maintenance visit. Just wanna happy dealing with BobBell, we took our vehicle in for its first (covered under the new vehicle agreement) oil change/maintenance visit. Just wanna let people know that they charge a $10 miscellaneous fee, which doesn’t show up on your invoice. When I asked, the cashier described it as a shop-fee that is charged each time you come in for servicing. Just disappointing in an age when I thought dealers like BobBell were getting rid of hidden fees. More