Bob Bell Chevrolet of Bel Air

On April 26th. I was driving through Maryland with my family coming from South Carolina going to Massachusetts when suddenly my transmission in my 2007 Avalanche started to act up (would not go over 40 w family coming from South Carolina going to Massachusetts when suddenly my transmission in my 2007 Avalanche started to act up (would not go over 40 without maxing out the RPM's). Surprised because the truck had under 30,000 miles and still within the warranty time frame. I was able to safely get it off of Rt. 95 and into a commuter parking lot. Found that BOB BELL Chevrolet was the closest to our location, I drove it to the Dealership. Dan was very friendly and professional and told me that the vehicle would have to be sidelined for about week. Dan told me about Chevrolet's trip interruption plan for vehicles under warranty. With the assistance of my dealership back home (MacMulkin), I secured a rental car and we were back on the road in 2hrs. I contacted GM by email the next day and was called back the following business day. GM assigned me a agent that would assist me in having my vehicle repaired and my expenses covered. Dan called me everyday with updates on my truck. He had someone pick me up at the airport the following Friday and I drove my truck off the lot. Since then it has been running like new. With the assistance of Tom, I was reimbursed for my expenses. I received a check 12days later. The service department gets my seal of approval. More

Were do I start........ I bought a 2007 nissan Were do I start........ I bought a 2007 nissan frontier about 2 weeks a go. I loved the truck but the service was horrible. They were very nice to Were do I start........ I bought a 2007 nissan frontier about 2 weeks a go. I loved the truck but the service was horrible. They were very nice to me when i bought it. Dave was very slow and it took us about 7 hours to complete the paperwork. Finally we we in our way home ( 2 hours away) and i tried to use the cruise control of the vehicle and it did not work. (vehicle came with a 1000 mile warranty) so I called them and they said that i had to bring the vehicle to them and that they had all the parts there in order to fix it in one day since i was comming from 2 hours away, so in my day off i went there and they told me that the vehicle was going to be done the next day (that sucks!!!!!). the cruise control worked on and off and i also notice that there was a transmition problem on the vehicle (sometimes on the highway i step on the gas and there is no response from the vehicle (flooring it it gives me only 1500 rpm). The next day i came back and they told me that they could not figure out what was wrong with it and that everything was working fine at the time. So as soon as i took it in the highway the cruise control and the transmition started to get messed up.... This people really sucks i would never buy any car from this dealership at all, they dont care about costumer service. I am from PA so today I get a phone call from them saying that I need to pay taxes because they need to register the truck in PA.... why this didnt happen when i bought the truck???? and when i bought it they told me that all i have to do was to take it to the DOT in PA and all the transfers were going to be done. Dave doesnt know most of the information that you ask, so dont even ask him anything, because he maybe making information up since he does not know it... seriously... (I asked him about the transfer from one state to another one and thats what he told me, and now guess what) I have videos of the truck acting up with all the paperwork that they have gave me just in case they dont want to pay for the repairs, i am sure my lawyer will be happy to see the videos and paperwork in case something comes up. If you ever decide to buy a car from here do your self a favor GET COPIES OF EVERYTHING AND MAKE THEM HAVE EVERYTHING IN WRITING!!!!! More

I was on my way back to RI from FL when my transmission started slipping. I was towed (Chevy Trailblazer and camping trailer) into Bob Bell's on a Saturday morning and from that moment on I was treated lik started slipping. I was towed (Chevy Trailblazer and camping trailer) into Bob Bell's on a Saturday morning and from that moment on I was treated like I was the owner. Everyone, particularly Dan, reached out and made the best out of a difficult situation. He arranged for a rental, stored the trailer and explained how the Bob Bell dealership would proceed with the repair. The car was there for a week and each and every day he made a point of updating me on the repair progress. He also encouraged me to contact GM and open a case with them so that I would be covered for "trip interruption" costs. All my expenses from then on were covered. They completed the work by the following Saturday (May 1) and I picked up the car and trailer (they had the trailer reconnected)that day, no time wasted, it was ready to go. Given the way my family and I were treated and the service that was provided, there is no doubt in my mind that Bob Bell Chevrolet would be my dealership in the future if I lived in that area. More

I had an good experience initially purchasing my used vehicle. Of course they were going to be as nice as possible to make the sale. They told me to call with any questions and they would gladly answer vehicle. Of course they were going to be as nice as possible to make the sale. They told me to call with any questions and they would gladly answer them! As soon as I asked the question, I was literally screamed at for a solid 10 minutes by the Manager of Finance, Mike Lyle. I was told I was questioning $100 and was being ridiculous and crazy. I asked him to stop attacking me and he screamed at me "I resent that!" He was threatening, and I honestly felt like an abused girlfriend! He said, I should be glad the conversation lasted as long as it did. I said, "I felt you were ready to hang up on me any minute." I told him I worked in customer service and I have never acted this way to a customer and do not find it appropriate. He then stated, "Since you work in customer service, let me ask you..have you ever had a bad day??" I didn't even know what to say! I started crying hysterically and he told me there was no reason for me to be crying. Can you believe it??? Basically, let someone tear you down and make you feel as small as possible...but there is no need to get upset!! I will never recommend Bob Bell to anyone and tell everyone exactly the emotional abuse I went through buying something that cost me half of what I make in a year and should have made me happy. Now, I feel the car is tainted and I will never be able to enjoy it! Mike Lyle is a horrible human being and should never be allowed to have any position in the customer service business and as far as I am concerned, his temper will end his career and he will probably end up in prison because he will take it too far!!! More

Have delt with this organization for 20+ years; their quality has dropped precepitously over the past 3. bought 2003 malibu in feb/2004, had front brake rotors replaced 3 times with the arogant remark t quality has dropped precepitously over the past 3. bought 2003 malibu in feb/2004, had front brake rotors replaced 3 times with the arogant remark that it was my driving -- BULSHIT. I had 95 cavalier for 110k miles with original factory rotors. Took car to goodyear problem was rear brakes that were not working correctly which caused fron brakes to do most of the work. Had to have goodyear replace rotors/pads, and resurface and adj. rear brakes. I will never and I mean never go back to this den of crocker croakers even if my life depended on it. And to demonstrate how arrogant these people are, I discussed the problem with their so called service manager who promised (Yeah looked at me with a straight face), that He would contact me with an answer. Good that G.M. is losing market share, good that G.M. is going broke, hopefully soon real soon these aholes will die and toyota will take over -- Long Die G.M. More

On July 12,2007 I took my 1997 K1500 to Bob Bell to have the Water Pump replaced. I picked the Truck up on July 13th and, to date, I am completely satisfied. I called 2 Dealers for an estimate and Bob Bell the Water Pump replaced. I picked the Truck up on July 13th and, to date, I am completely satisfied. I called 2 Dealers for an estimate and Bob Bell quoted the least expensive of the 2. On completion of the work they were even less than quoted. However, the most important thing is that I was treated well, by a friendly, knowledgable, Service Consultant. Even more important, the Service Department backed her up by doing an excellent job. Thank you Bob Bell! I will be back. More

I am in the process of buying a car and I am working with Mark Conrad at the dealer in Belair, MD. He is straight to the point and he doesn't sell his customers dreams. He gives his customers the truth. He t Mark Conrad at the dealer in Belair, MD. He is straight to the point and he doesn't sell his customers dreams. He gives his customers the truth. He tells you exactly what your working with so you know what your getting youself into. Mark is the best car salesman that I have ever come in contact with. Keep up the good work and I hope we can work out a great deal. More