Bob Bell Chevrolet of Bel Air

I had an good experience initially purchasing my used vehicle. Of course they were going to be as nice as possible to make the sale. They told me to call with any questions and they would gladly answer vehicle. Of course they were going to be as nice as possible to make the sale. They told me to call with any questions and they would gladly answer them! As soon as I asked the question, I was literally screamed at for a solid 10 minutes by the Manager of Finance, Mike Lyle. I was told I was questioning $100 and was being ridiculous and crazy. I asked him to stop attacking me and he screamed at me "I resent that!" He was threatening, and I honestly felt like an abused girlfriend! He said, I should be glad the conversation lasted as long as it did. I said, "I felt you were ready to hang up on me any minute." I told him I worked in customer service and I have never acted this way to a customer and do not find it appropriate. He then stated, "Since you work in customer service, let me ask you..have you ever had a bad day??" I didn't even know what to say! I started crying hysterically and he told me there was no reason for me to be crying. Can you believe it??? Basically, let someone tear you down and make you feel as small as possible...but there is no need to get upset!! I will never recommend Bob Bell to anyone and tell everyone exactly the emotional abuse I went through buying something that cost me half of what I make in a year and should have made me happy. Now, I feel the car is tainted and I will never be able to enjoy it! Mike Lyle is a horrible human being and should never be allowed to have any position in the customer service business and as far as I am concerned, his temper will end his career and he will probably end up in prison because he will take it too far!!! More

Have delt with this organization for 20+ years; their quality has dropped precepitously over the past 3. bought 2003 malibu in feb/2004, had front brake rotors replaced 3 times with the arogant remark t quality has dropped precepitously over the past 3. bought 2003 malibu in feb/2004, had front brake rotors replaced 3 times with the arogant remark that it was my driving -- BULSHIT. I had 95 cavalier for 110k miles with original factory rotors. Took car to goodyear problem was rear brakes that were not working correctly which caused fron brakes to do most of the work. Had to have goodyear replace rotors/pads, and resurface and adj. rear brakes. I will never and I mean never go back to this den of crocker croakers even if my life depended on it. And to demonstrate how arrogant these people are, I discussed the problem with their so called service manager who promised (Yeah looked at me with a straight face), that He would contact me with an answer. Good that G.M. is losing market share, good that G.M. is going broke, hopefully soon real soon these aholes will die and toyota will take over -- Long Die G.M. More

On July 12,2007 I took my 1997 K1500 to Bob Bell to have the Water Pump replaced. I picked the Truck up on July 13th and, to date, I am completely satisfied. I called 2 Dealers for an estimate and Bob Bell the Water Pump replaced. I picked the Truck up on July 13th and, to date, I am completely satisfied. I called 2 Dealers for an estimate and Bob Bell quoted the least expensive of the 2. On completion of the work they were even less than quoted. However, the most important thing is that I was treated well, by a friendly, knowledgable, Service Consultant. Even more important, the Service Department backed her up by doing an excellent job. Thank you Bob Bell! I will be back. More

I am in the process of buying a car and I am working with Mark Conrad at the dealer in Belair, MD. He is straight to the point and he doesn't sell his customers dreams. He gives his customers the truth. He t Mark Conrad at the dealer in Belair, MD. He is straight to the point and he doesn't sell his customers dreams. He gives his customers the truth. He tells you exactly what your working with so you know what your getting youself into. Mark is the best car salesman that I have ever come in contact with. Keep up the good work and I hope we can work out a great deal. More