Bob Bell Chevrolet of Bel Air

I recently purchased a used 2011 Traverse under the agreement that certain flaws would be fixed (otherwise I would not have bought the SUV). I have this on paper ("We Owe You" sheet) in the salesman's agreement that certain flaws would be fixed (otherwise I would not have bought the SUV). I have this on paper ("We Owe You" sheet) in the salesman's handwriting and signed by the store manager! Several things on the "We Owe You" list provided by Bob Bell went unattended completely and a couple of the ones that were suppossed to be fixed, were actually repaired adn very poorly, to the point where the leather repair looks worse than it did (different color and still ripped). I was told this would be factory warranty covered and completely replaced, only to pick it up repaired and still flawed and to here from the manager that "I bought a used vehicle and he addressed some of the things". To top it off I got my vehicle back with a chipped windshield that magically appeared even though it was not there prior to dropoff. It took the return period alone(3 days) to get my vehicle fixed even though I was told it would be one day, and I had to wait a week for that dropoff day (past the 3 day return policy) basically voiding that feature offered by Bob Bell. In short I feel scammed and lied too and received my vehicle back with several thing unadressed and/or flawed worse. All in all a terrible experience and I highly reccomend using a different dealership unless you want deception and poor service. More

Terrible constumer service. Wouldn't work with the constumer. Broke a verbal agreement to purchase a used car at this dealership. All in all it was a poor experience and I would never recommend using constumer. Broke a verbal agreement to purchase a used car at this dealership. All in all it was a poor experience and I would never recommend using this dealership to someone who isn't willing and looking forward to being ripped off. More

After a Nightmare of a visit with Another dealer in our area, I had no intentions of getting through buying another car without a hassles or headaches. From the moment I drove up to the day I drove off w area, I had no intentions of getting through buying another car without a hassles or headaches. From the moment I drove up to the day I drove off with my new car I didn't experience ONE single issue, everything went so smooth and so easy, I didn't believe it could happen ! Mr Walters ( Sam) was not only knowledgeable but extremely attentive and never once made me feel as if I was non important. After the Purchase of my car Sam still offers me any assistance I may need with My new Chevy Sonic, WHICH I LOVE !!!! I sent My friend to him and he also purchased a vehical from Sam. I work with patients all day long and know the importance of making someone feel like you care and do all you can and Sam and Your dealership was Outstanding !!! I will continue to do business with you and send everyone I care about to your Dealer!!! Thank you again !!!!! Ronda L Zeller More

Great experience from beginning to end. From Sales to Finance to Service to Lot, all individuals at Bob Bell Chevrolet in Bel Air, Maryland went out of their way to assist us, including delivery of the s Finance to Service to Lot, all individuals at Bob Bell Chevrolet in Bel Air, Maryland went out of their way to assist us, including delivery of the second new vehicle purchased to our home to complete the sale (with paperwork) due to our daughter's medical condition. Entire staff willing to assist and make accomodations as possible with extenuating circumstances of a return customer. Would highly recommend this dealership if you are seeking for one to purchase a new and/or used vehicle. The staff great you with a friendly smile and do not try to "persuade" you if you are unsure. Will definitely return in future for a new vehicle. More

I bought my truck used from Bob Bell Bel Air in early January 2012. From about two weeks after purchase, I felt what I thought was a surging in the engine between gears. I returned to the dealer multiple January 2012. From about two weeks after purchase, I felt what I thought was a surging in the engine between gears. I returned to the dealer multiple times only to be told repeatedly that nothing could be found wrong with my truck. So I continue driving it normally, and stop taking it back to the dealer because it is almost an hour from my home. In mid June, I am driving to work and completely lose second gear, it simply went from first to third gear after trying repeatedly to shift into second. I returned to the dealer, and let them know this. Since I have an extended warranty, I had to allow them to completely tear the transmission apart. After this was completed an adjuster from the warranty company had to come out to look at it and determine what parts they would cover. I was told the warranty called for a complete rebuild, the problem being they only cover $2000 per incident. The total bill was estimated to be around $3500. After me being back and forth to the dealer repeatedly early in ownership, Tom phoned GM and spoke on my behalf saying that this problem began occurring under the 30 day warranty that came with the truck when I bought it. He then got GM to cover the remainder of my repair costs. He also got GM to send a brand new transmission instead of rebuilding my current one. I have had an amazing experience, and Tom's commitment to customer service is top notch. Despite being turned away so many times in the beginning, everything was taken care of in the end. I would definitely recommend this service department, and especially talk to Tom, the service manager, he is very willing to work with you and help you in any way he can More

Dave Staigerwald and Courtney Gus and the Finance guy, worked very hard to get me all the deals they could so my monthly payments would be as low as possible worked very hard to get me all the deals they could so my monthly payments would be as low as possible More