
Bob Bell Chevrolet of Bel Air
Belair, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Pleasant atmosphere and the salesman were very polite and made you feel comfortable and got a great vehicle as well. No problems at all with anyone made you feel comfortable and got a great vehicle as well. No problems at all with anyone More
They told me my Tahoe needed $9000 worth of engine work. I had it towed to a reputable shop and was informed that there was nothing wrong with the engine and no diagnostic work had been. Very dishonest way I had it towed to a reputable shop and was informed that there was nothing wrong with the engine and no diagnostic work had been. Very dishonest way to do business, they offered half of what the vehicle was worth to trade it also... More
I scheduled an appointment to see if spark plugs needed to be replaced, belts replaced and check for any 93,000 miles maintenance service was needed. After I approved the service I needed to be done, I ge to be replaced, belts replaced and check for any 93,000 miles maintenance service was needed. After I approved the service I needed to be done, I get a call the truck is ready. As the shuttle is arriving I get a call that the truck is not ready. The mechanic said the truck is now misfiring. News to me. Very poor communication on why my truck had problems that were created at the service dept. Truck went in healthy and returned in poor condition. When I questioned the mechanic, he was vague as to why my truck was misfiring. I asked if it was safe to drive and his answer was he guessed so. He wanted me to leave my truck overnight so someone could get a diagnostic reading to see what the problems are that the service dept caused. There was no loaner offered and no way to get home except to drive this now crippled truck. I will be contacting the service manager the next business day and if there is no response, I will take it further until this issue is resolved to "my" satisfaction. Updates will be forthcoming. Update 10/02: I received a response back from the service manager the next business day. After explaining my concern for the lack of communication and problems I encountered, etc. I would return the truck and given a loaner car until the problem with the truck is resolved to my satisfaction. The technician found that a newly replaced spark plug was the problem and had to replace with another new spark plug. Maybe, I am not so sure if that was the only problem. However, the truck was returned to me in good condition. I am pleased that this episode did not escalate to a higher management level. The service manager and his boss, both whom I met and spoke to, were very polite and professional in their response to my frustration with seeking answers. I am very satisfied with the dealers response and the readiness to assist me and return my truck in good running condition. Whether I will return to this dealership is still something I will have to give considerable thought to. Update rating: 3 More
Kyle was amazing. He was very knowledgeable, understanding and accommodating. He even delivered the car 4.5 hours away to me. The process was great! Ken was very good He was very knowledgeable, understanding and accommodating. He even delivered the car 4.5 hours away to me. The process was great! Ken was very good also. Thanks to them I got what my family needed at a price I could afford. More
After purchasing my pick up truck from Bob Bell Chevrolet in Belair, I took it back to have rear differential work done under warranty and they refused to do the work because I had had the engine oil changed in Belair, I took it back to have rear differential work done under warranty and they refused to do the work because I had had the engine oil changed by a local service center which had nothing to do with rear differential. after explaining my situation with Wendy and Brennan they agreed to fix the rear differential under warranty. And did so in a very timely manner. Again, I’m very happy with Jerry’s Chevrolet service department. More
This is an update to my review on yesterday 2-28-24. After writing my review, I was contacted by Jeff, the service manager. He was very apologetic about my experience at Bob Bell and also offered me a After writing my review, I was contacted by Jeff, the service manager. He was very apologetic about my experience at Bob Bell and also offered me a free oil change and tire rotation my next visit. I also received a call today, from Greg, who was my service advisor, who also apologized and made sure everything was going well with my vehicle. My 2nd issue was resolved at no charge to me. I’m happy! Thank you guys for the follow up. More
My sales person was Steve Valentine. Buying from Steve was a pleasant experience. Steve was knowledgeable, thorough, and patient. No pressure. Easy transaction. Thx. Buying from Steve was a pleasant experience. Steve was knowledgeable, thorough, and patient. No pressure. Easy transaction. Thx. More
Good dealership. Fair price. Comfortable trying and purchasing the car. Happy with the purchase. Thanks! Fair price. Comfortable trying and purchasing the car. Happy with the purchase. Thanks! More