Billy Howell Ford Lincoln

I bought a brand new Brono a few months ago. I got rear-ended in said Bronco a few weeks ago. Got everything sorted with other party's insurance and got the money, so I decided to go to the Deal I got rear-ended in said Bronco a few weeks ago. Got everything sorted with other party's insurance and got the money, so I decided to go to the Dealership's body shop. They had my car for 2 days before the body shop manager called me to tell me there was a huge dent in the car that no one saw (me, my husband, nor insurance estimator) and that they were submitting a supplement based on that. The next day, I felt uneasy about this "huge" dent no one seemed to see, so I requested a photo of said dent and any supplementation paperwork from the manager. The dent turned into a small dent that was not visible, so he would, "try" to get me a photo. The manager also confirmed this "damage" had absolutely nothing to do with the accident I was involved in, but he would "try to get it covered anyways," which sounded super odd to me. I was then quoted 12 business days AFTER the supplement was approved or denied. I have very minimal bumper damage and a scratch on the back door. I received a finite payment for the rental, which 3 actual weeks would absolutely exceed the funds I was given. I went all day without receiving any documentation and after feeling more uneasy, I requested to pick my car up. I cannot afford a rental car for 3 weeks. When I requested to get my car, the body shop manager said he will, "Put back on what he could," I asked what that meant, and they confirmed they broke cosmetic pieces on my car and that was submitted in the supplement. Which is fine - I'm sure pieces break in those scenarios taking cars apart, but to not tell me? When I finally got the car, the dent was almost invisible to the naked eye and not in any area even close to the accident that happened. I would have appreciated me being informed of the damage of the broken pieces and that there was a supplement enacted due to that. It almost feels as if a totally unrelated almost invisible dent may have been a cover for the broken pieces, I can't say for sure, but I do know I would have never found out about the pieces being broken had I not picked my vehicle up. I requested the cost of the rental car I had for 3 days be covered. Why? Because the dealership broke pieces off my car, so the car would have to sit there many more days for the supplement to be approved or denied. That was not any incurred expense I would have caused. I emailed Matt, the sales manager, and the president of the company on a Friday. I had to circle back Tuesday morning after hearing nothing. Matt basically told me to kick rocks in the following emails and they would unequivocally NOT be comping the rental for 3 days. He says this is "normal process," for a body shop manager to try and milk more money from the insurance company and push the cost onto the consumer. I wish I had known how they resolved issues with customers before I bought the car there. I will not be returning, nor will I buy any more vehicles from this dealership. More

My Dad called Billy Howell about a vehicle and they picked him up from his Assisted Living and sold him a 2009 Ford Explorer with over 200k miles for a walk out check of $7332 (check online retail pric picked him up from his Assisted Living and sold him a 2009 Ford Explorer with over 200k miles for a walk out check of $7332 (check online retail prices). I called shortly after to try and sell it back to them, since the car was sitting in a spot where he lived not driven, and they said they would give $2550 for it. We family feels my Dad was taken, and will never go there or recommend them to anyone. Do we have to give A star? More

Great service allways honest and better than any other dealer ford around , we had a very sad experience with the fird dealer at ga mall fird , over charging us for service and parts and we quited the sam dealer ford around , we had a very sad experience with the fird dealer at ga mall fird , over charging us for service and parts and we quited the same service at the howell ford , and gratefully they took care of with almust not charge at all Thanks to the howell’s For be honest More

The service I received was professional and friendly they met all my needs with the veil purchased. I will recommend everyone to check them out if anyone is looking to purchase a vehicle. Sincerely, Sat met all my needs with the veil purchased. I will recommend everyone to check them out if anyone is looking to purchase a vehicle. Sincerely, Satisfied Customer More

The service department is very professional. They do great work! And they gone above and beyond on a number of occasions. I have been using them for years and I return with each used ford I buy. They do great work! And they gone above and beyond on a number of occasions. I have been using them for years and I return with each used ford I buy. More

I used to love Billy Howell Ford but now it’s been going completely downhill. Several times brought my car in for service. The irritating part is when a sales person keep calling me trying to get me to upgr completely downhill. Several times brought my car in for service. The irritating part is when a sales person keep calling me trying to get me to upgrade after telling them several times I did not want to. After my car been in service for several days I called to check what was the issue and when will it be completed and was told by my service advisor Susan she didn’t know I wanted to repair it because she wasn’t advised by the salesperson. She thought I was going to trade it in 🤦🏽‍♀️ 😡. After waiting extra days for my car to be repaired I had to return it back to Ford because apparently they forgot to do the alignment on the car after charging me for it. This has occurred several times. Just recently I brought my car in to check engine light I also had other concerns and asked for a full diagnostic of my Ford Escape. After a few days being there I called to find out what was wrong. No one even called me and I had to constantly call my service advisor. She told me the issue and I agreed to go ahead with the repair. I then called back later to verify if they’re going to do an oil change also. She then tell me by the way you have an oil leak. Why didn’t she tell me that and if I had not mentioned it maybe it wouldn’t have got repaired. After being at the dealership for a week I was told they needed until Monday after informing them I needed it Friday so I rented a car. Late Friday I received a call my car was ready after wasting money for a rental I couldn’t return because they were closing for the day and closed on weekends. When I picked up my cat I was charged more than quoted and just so happened my service advisor left for vacation earlier that day. However the good news is we were able to get it adjusted. After a few days I noticed I was still hearing a clucking noise which Ford said they fixed the struts. I returned my vehicle back and they said nothing is wrong and they do not hear the sound however I still do so unfortunately have to spend more money to take elsewhere to check it. This has occurred before where I brought my vehicle here to have it checked and was told nothing is wrong to have to go back in for the same concern months later and cost me more money due to extra damages. I also never get a paper diagnostic showing me the issues but instead a call informing me of the issues. I would suggest the service advisors due their due diligence in following up appropriately with customers and not wait until we call several times. I would also suggest the repair persons ensure the vehicle is serviced properly before it’s picked up. If I can leave with something nice I would say the staff is very friendly. More

Brought our 2022 bronco in for a recall. . said they fixed it they did not. Tried to call left message for service manager to call me back. She never did. Also, fluid levels were not filled w . said they fixed it they did not. Tried to call left message for service manager to call me back. She never did. Also, fluid levels were not filled who knows if anything was done at all. Kept the car all day and I’m just wondering for WHAT? More

Always easy to work with, Service advisor Mike was awesome and casheir was very nice. awesome and casheir was very nice. More

Engine had a O2 sensor code, took it in and had 90k mile service. They damaged catalytic converter and had to replace it and initially wanted me to pay for it but I convinced them to cover it. It only took service. They damaged catalytic converter and had to replace it and initially wanted me to pay for it but I convinced them to cover it. It only took 6 weeks to fix it! 6 WEEKS! Got it back and I was replacing the brake pads and noticed the engine cover was missing (skid plate) and they said they don't have it. I guess the parts bandit snuck up and took it when I wasn't looking. I guess they don't call them stealerships for nothing. More

My son's 2013 fusion was parked with no error lights on dash and working turn signals. I decided to drive it some since he moved and all service lights were on including airbag failure and now the turn sig dash and working turn signals. I decided to drive it some since he moved and all service lights were on including airbag failure and now the turn signals did not work. I took it to Billy Howell because of an awful experience at the dealership in Alpharetta. They said the car needed a new turn signal module and then the computer was reprogrammed. After several weeks, they called and said the car was ready. Went to pick it up today and the traction control is showing fault. The guy delivering the car to me actually said, all ready, here you go. Absolutely unbelievable. Up until this point, we have been a die hard Ford family. I'm on my 3rd Expedition/Navigator (all with near 200K miles, latest one is at 145K, we have an old Mariner (148K), an old Ranger (201K), a 98 Mustang (88K). None have ever had this type of issue nor anything other than normal wear parts or things that go out after that many miles (water pump for example). It's very clear that Ford is now designing cars that are so complex, their techs can't even fix them and the consumer is left holding the bag or driving a safety compromised vehicle. Needless to say, our next vehicles will not be Fords unless they do some serious quality changes. My father told Chrysler around 1990, "you've forced me to the Japanese." I'm afraid that is what will happen here (except the 98 maybe). Shame is that you can complain or write letters and no one cares. Will update depending on resolution to this. More