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Bill Volz's Westchester Chrysler Dodge Jeep - Service Center
Cortlandt Manor, NY
41 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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41 Reviews of Bill Volz's Westchester Chrysler Dodge Jeep - Service Center
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July 15, 2011
Why bother? Came time for my first service on my 2011 Why bother? Came time for my first service on my 2011 grand cherokee (purchased here). I had a coupon for a free oil change so I thought I would ta Why bother? Came time for my first service on my 2011 grand cherokee (purchased here). I had a coupon for a free oil change so I thought I would take advantage of the free service even though it's out of my way. I made an appointment via their website and when I showed up a couple of minutes early I was told by the service writer that it would beat least an hour before they could get me in. I asked about the appointment time I had made and got a blank stare in response. He offered to make an appointment for another time but my work schedule doesn't lend itself to great flexibility. I went to another dealer located closer to my home and they got me right in. Not a good way for a service department to make a first impression. Why offer appointments and inconvenience customers? More
by Brain_m
Employees Worked With
Service advisor
