Bill Volz's Westchester Chrysler Dodge Jeep - Service Center

Working with Erich Moeller was a new experience compare to other dealers I've been to and whom I've spoke to. This is my 6th brand new vehicle. I wasn't happy with non of the purchases I made, seems like to other dealers I've been to and whom I've spoke to. This is my 6th brand new vehicle. I wasn't happy with non of the purchases I made, seems like they rushed me. Especially the last vehicle I had that I traded. I was lied to with the last vehicle. I know I changed my mind with Erich 3 times but he gave me what I wanted. I just wanted to leave with a happy face on like the Croton Auto Park used to say on their commercial. "Which I'm Proud Of My Purchase" One thing I noticed about Erich was that I was walking around the whole lot for an hour and not one single soul came and checked if I needed help. Like other dealers would have tackle me down. I don't know if it was because of my appearance because I was not dress properly. But those who saw me and didn't bother didn't realize that I am one of those who makes over 100K a year. But Erich was the first face that came up to me, he introduced himself. That's when I gave him my final pick. And we went from there. Thanks Erich, Will do business again in two years..... More

Why bother? Came time for my first service on my 2011 Why bother? Came time for my first service on my 2011 grand cherokee (purchased here). I had a coupon for a free oil change so I thought I would ta Why bother? Came time for my first service on my 2011 grand cherokee (purchased here). I had a coupon for a free oil change so I thought I would take advantage of the free service even though it's out of my way. I made an appointment via their website and when I showed up a couple of minutes early I was told by the service writer that it would beat least an hour before they could get me in. I asked about the appointment time I had made and got a blank stare in response. He offered to make an appointment for another time but my work schedule doesn't lend itself to great flexibility. I went to another dealer located closer to my home and they got me right in. Not a good way for a service department to make a first impression. Why offer appointments and inconvenience customers? More