Bill Talley Ford Inc.

They messaged me about taking care of my open recalls so I made an appointment. The only other service requested was an oil change and replacing a sensor. They did a full unrequested inspection of my van I made an appointment. The only other service requested was an oil change and replacing a sensor. They did a full unrequested inspection of my van to drum up business and said I needed new tires and brakes for a grand total of $1600. I let them know we would do the brakes ourselves. A month later when we go to replace the brakes almost ALL lug nuts on my van are stripped and two break. Since Ford won’t replace wheel studs without replacing the wheel hub they think they are getting more money out of me. I won’t be returning to this dealership. A quick trip to Richmond Ford will get you 10x better service. More

Appointment made easily . Car finished when expected. Advised via text of progress. Great service experience Car finished when expected. Advised via text of progress. Great service experience More

Your service was excellent on 11/27/2024. The home pick up and delivery service is a wonderful feature and the belt repair was done in a timely manner. Crystal called to confirm price befor The home pick up and delivery service is a wonderful feature and the belt repair was done in a timely manner. Crystal called to confirm price before repair was done, and the amount of time it would take, which was appreciated. Thanks so much, Linda W. Hopcroft More

Friendly customer service, greeted as I entered the office. Immediately took my information and clarified service needed. I was kept informed, detailed explanation of marker light that needed service. office. Immediately took my information and clarified service needed. I was kept informed, detailed explanation of marker light that needed service. All work done within an hour. The detailed service document of all safety checks is excellent. This is the first time I have used Quick Lane but will definitely be a repeat customer. More

I spoke with Roy in the service department. I needed a VA inspection, tire rotation and multi point inspection. He advised me to bring my truck in by 8:30 am and they would have it out the door I needed a VA inspection, tire rotation and multi point inspection. He advised me to bring my truck in by 8:30 am and they would have it out the door by 10:30 am. Worst case, they would take me to my appointment 10 minutes away and pick me up. I arrived by 8:30 am and happily out the door early by 10:00 am. More

Service dept is too unorganized. Not enough technicians help at your location. I had to leave my truck there a week. No loaner car or anything. I will not buy another truck from your Not enough technicians help at your location. I had to leave my truck there a week. No loaner car or anything. I will not buy another truck from your dealership More

Keep car 3 days when I had a appointment for one day event and didn’t call me also said they didn’t have the part when they made the appointment event and didn’t call me also said they didn’t have the part when they made the appointment More

Service department is terrible- can’t communicate, can’t get a good description of what is going on with the vehicles, and can’t even get invoices in a timely manner for the work that was completed Not get a good description of what is going on with the vehicles, and can’t even get invoices in a timely manner for the work that was completed Not to mention the service manager is even worse.. extremely rude, arrogant, and disrespectful More

From start to out the door with my new ride was excellent and efficient. One of the smoothest transactions at a car dealership I’ve had in a while. Highly recommend Bill Talley Ford if your looking for a ve and efficient. One of the smoothest transactions at a car dealership I’ve had in a while. Highly recommend Bill Talley Ford if your looking for a vehicle. More

Chris Smith & Irby Johnson They were amazing to work in . Answer our questions and explain the car so we could understand how it worked. . Answer our questions and explain the car so we could understand how it worked. More